Active Solar reviews

Annette O. spent about a year trying to keep an increasingly unreliable Fronius inverter system working on her home. She leaned on Juan from Active Solar the whole time — he kept showing up with timely service calls, walked her through the technical problems, and taught her what was going on as they explored fixes. When the problems persisted, Juan accurately diagnosed the issue, recommended swapping the Fronius inverters for SMA units, and carried out the replacement flawlessly. She ended up with a dependable SMA setup and describes the change as the best purchase she’s made in a long time. What stuck with her most was that Active Solar stuck with the problem and handled it with obvious, lasting integrity — not the usual quick sell, but real follow-through.

Robin Caliendo left a 5-star review after her inverter failed and she worked directly with the owner, who found a compatible, pre-owned inverter to replace the broken unit so she didn’t have to buy an entirely new system. She valued how honest and trustworthy the team felt — they resisted pushing an expensive full-system upgrade and focused on a practical, less expensive repair. She ended up keeping her original setup and paying far less, a concrete, wallet-friendly outcome that prospective buyers will remember.

Able Dee put down a deposit for a solar installation and discovered the company refused to return it. When they tried to follow up by email and phone, the business stopped answering and left them without a refund. Frustrated and out the deposit, they described the experience as a scam — no refund and no communication.

Randy bought a brand-new Tesla and had the company install a Tesla Wall Connector at his home. Noah handled the physical install, but when the charger wouldn’t initially pair with the car, Chris jumped in and worked through troubleshooting steps—going so far as to contact Tesla Support on Randy’s behalf. The team stayed engaged, communicating clearly and persevering through the setup issues until the charger and vehicle were talking to each other. He ended up with a working Wall Connector and the clear takeaway that the crew will install the hardware and also stick with the follow-up, coordinating with Tesla so the owner doesn’t have to.

Alvin E. walked into the process expecting a typical home solar install and ended up absolutely loving the finished system on his house. The crew delivered a meticulously clean, clearly prideful installation — every surface looked polished and well finished. They went beyond his expectations, handling details so thoroughly that he has already sent friends and family their way. What sticks with him is the spotless final look and obvious workmanship; that visible care is the reason he recommended them.

Cindy B. moved into a new house and made solar one of the first upgrades; the sales process and installation went smoothly. Two years after the system went up, she discovered a leak and found that the roof had been compromised where the panels were attached — something she’d been warned can happen when an installer isn’t tied to the roofing contractor. The builder’s roofing crew documented the damage with photos showing the problem around the solar array. The company owner, Chris James, initially responded but tried to deny responsibility, and then for eight months delivered a string of excuses — missed appointments, promises to be “out today” or “tomorrow,” travel delays — while the leak remained unaddressed. After all that time, the issue still hasn’t been fixed.

Kay Gupta hired the company for a home solar installation and found Chris and his team a pleasure to work with. She appreciated how they walked her through the whole process and patiently addressed every concern. The installation crew left the property spotless — she noticed they cleaned up completely. Most memorable was Chris and Juan keeping a close watch on a recent SunPower micro‑inverter update; their hands-on oversight of that equipment change left her feeling especially reassured about the system’s reliability.

Cecil found himself with a solar system after the company that installed it went out of business, so he called Chris at Active Solar. Chris stepped in, took responsibility, and resolved the outstanding problems promptly and efficiently. He appreciated Chris’s honesty, respectful manner, and how straightforward and pleasant the interaction was. What stuck with him was how quickly Chris handled the handoff and got everything sorted without drama.

Dan hired Active Solar to install a residential solar system and later discovered one panel had failed. He reached out repeatedly for service, calling and emailing multiple times over a three-week span and directing messages to CEO Chris James, but received no response. Left with a nonworking panel and no acknowledgement from company leadership, he remains frustrated and unable to get the issue resolved.