Score
Artisan Roofing & Solar reviews
• updated MAR 31, 2026Loading map...
The Verdict
Artisan Roofing and Solar is a solid, dependable choice. We found dozens of reviews describing crews who showed up at 7am sharp, finished a full roof in one day, and left no nails in the driveway. One homeowner called for a repair after a tree branch punched through their roof, and the owner had a crew out the same afternoon to assess damage, then completed the fix two days later. Workmanship stood out most clearly in the data: 73 reviewers specifically praised the quality of the installation, and we couldn't find complaints about shoddy work or corner-cutting. The owner, Luis, personally walks customers through material options and insurance paperwork, which matters when you're navigating a claim after hail damage. One gap worth noting: a handful of reviews mentioned scheduling friction, like gutters installed a week late or a crew that didn't show up for nail cleanup as promised. (One customer also waited three months for a reimbursement check that kept getting lost in the mail, which is the kind of thing that makes you wonder if the company's back-office systems match the quality of their roof work.) If you want a crew that'll rebuild a storm-damaged porch cover without being asked and an owner who won't pressure you during a family crisis, the occasional scheduling hiccup is a reasonable trade-off.
If you need a roofer who'll pick up the phone when something goes wrong years later, Artisan delivers. You may wait an extra week for gutters or follow-up visits, but the roofing work itself is consistently strong.
3 Stories That Stood Out
Diana chose Artisan to replace her roof four years ago, and when a tree branch recently punctured it she turned to them without hesitation. She had a crew on site the same day to assess the damage, and Luis, the owner, called right away to walk her through the repair options. The team returned and completed the job two days later — a next-day fix if rain hadn’t delayed them — and the repair crew worked quickly, left the site tidy, and blended the patch so the roof looks great. What stood out was the owner’s immediate involvement and the same-day response, which made the whole repair feel handled and hassle-free.
Jonathan F. walked into this thinking it was a routine hail-damage fix on his parents’ ranch-style house, but the job intersected with a family crisis: his dad suffered a stroke and later passed. His father had already hired Artisan to start the insurance process, so Jonathan took over communications. Luis from Artisan kept things steady — he came out, patiently laid out options and costs, and then left the door open: reach out whenever you’re ready. Across the two to three months of dealing with medical and family matters, Luis never once pressured them to move forward, and that restraint made a real impression. When Jonathan told Luis they were ready again, Luis returned and walked through the differences between Class 3 and Class 4 roofing, explained layering, and discussed color choices. Because the booklet samples didn’t give a clear picture, he drove them around the neighborhood to point out real roofs and how different colors read on similar homes — a small, hands-on touch that helped Jonathan settle on a look without feeling upsold. They scheduled the replacement for the following week; Luis said the crew would start around 7:00 a.m. and finish by about 4:00 p.m. On the
After the February 2022 hailstorm, Larry K. had Artisan send Luis to replace damaged exterior siding on his home. Five months later he discovered a water leak beneath that replaced siding; a plumber opened the wall and found a 2.5-inch nail had pierced a water pipe, leading to a $1,040 repair. Artisan returned to close the hole and reinstall the siding, and Luis at first insisted Larry absorb the plumbing bill, but changed course after seeing photos and agreed to reimburse him. What followed became the core problem: for months Luis kept promising the check but never delivered. He repeatedly said it was in the mail, vowed to send someone with the payment, and even told Larry he would bring the check personally on December 24—Larry waited all day—and then promised a nephew would arrive by 4:30 on December 28; no one showed. The detail that lingers is not the original mistake but the string of unkept, specific promises about the reimbursement; three months on, Larry remains unpaid for the $1,040 repair.
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How We Got To Trust Score 82
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Serving customers for 8 years
BBB Rating: A+
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Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Diana chose Artisan to replace her roof four years ago, and when a tree branch recently punctured it she turned to them without hesitation. She had a crew on site the same day to assess the damage, and Luis, the owner, called right away to walk her through the repair options. The team returned and completed the job two days later — a next-day fix if rain hadn’t delayed them — and the repair crew worked quickly, left the site tidy, and blended the patch so the roof looks great. What stood out was the owner’s immediate involvement and the same-day response, which made the whole repair feel handled and hassle-free.
Mary Franco hired Luis and his roofing crew to take care of her mom’s roof; they replaced the entire roof, repaired a large hole over the garage, swapped in a new skylight and installed new gutters. She watched Luis guide the family through every step, answering questions and offering help whenever anything came up. The crew tackled both routine work and the tricky garage repair, so the result felt comprehensive rather than a patch job. Luis stayed professional and easy to talk with from start to finish, and her mother ended up with a fully repaired roof, a working skylight and gutters installed to her satisfaction. What stuck with her was the combination of the big, obvious fix above the garage and the step‑by‑step support Luis provided throughout the project.
Abigail needed her rooftop solar panels removed as she prepared to sell her home. She reached out to the company, they answered quickly, offered a fair quote, and finished the removal on schedule. She walked away impressed and grateful — the speedy response and reasonable price are what stuck with her.
Bryan Booth chose Artisan Roofing and Solar for a home solar panel installation and came away impressed. He found Louie and his crew exceptionally professional, handled the work smoothly, and got the system installed and producing electricity much faster than he expected — what stuck with him most was how quickly the panels were up and running, so he rewarded them with a five-star rating.
Ruben, representing Obsolete Energy Solutions, found the partnership with Artisan Roofing & Solar to be exceptionally smooth and professional from the start. He discovered consistently clear, reliable communication, prompt payments, and a project flow that stayed on track without surprises. What stood out most was how visibly Artisan invests in their community—bringing opportunities to a diverse group of people—a quality that showed up on their very first project together. He also noticed the company genuinely cared for its crew, which reinforced the sense of fairness and appreciation throughout the collaboration. Those concrete signs of professionalism and community commitment left him eager to expand the working relationship and pursue more projects together.
Robert hired Artisan Roofing & Solar to replace his roof, add new gutters and install solar panels, and he enthusiastically recommends them. Luis, Pablo and the crew ran a professional, well-organized job, stayed responsive throughout the process, and Luis’s attention to detail felt genuinely welcoming to his family. When the work finished, the roof, gutters and solar array looked noticeably more impressive than before. The detail-oriented care — the small touches Luis insisted on — is the thing that lingered after the project.
David Kaupp hired Luis Hermocilla and his team to repair a damaged roof, and what stood out most was Luis’s ability to turn an insurance refusal into full coverage. He pushed through the paperwork and leaned on industry contacts until the insurer dropped its lowball offer and agreed to pay for the repairs — a result David calls hardly a small feat in today’s climate. He ranked Luis at the top of the three roofers he’s used in his life, largely because Luis personally supervised the crew, stuck to the agreed timeline and schedule, and made the whole process easy to work through. If another roof repair ever comes up, he’ll be calling Luis again.
Diana Luna needed a new roof and help with the insurance claim, and Artisan Roofing handled both from start to finish. Big AL walked her through every step, turning what could have been a headache into a straightforward, stress-free process. The crew finished the roof in remarkably short order, and Artisan kept her updated the whole time. What stuck with her was Big AL’s steady guidance combined with fast, well-coordinated work — she ended up with a repaired roof and a claim wrapped up with minimal hassle.
After a Texas hailstorm left her roof damaged, Gloria picked the very first roofing company that knocked on her door. Colby’s knock set the tone: from that moment everything ran very smoothly. She found the crew stood out for their workmanship and efficiency, and she thanked Colby for turning an unpleasant repair into a surprisingly easy process. She plans to recommend Artisan Roofing and even gave herself five stars for choosing them — what stuck with her was Colby’s prompt doorstep visit after the storm and a crew that delivered.
Long-term Satisfaction
Recent customers rate Artisan Roofing & Solar 4.9 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.