53
Trust
Score
WattBot

Citywide Electric reviews

CALIFORNIA / RANCHO CUCAMONGA
Citywide Electric
488 Reviews • 1 Location 64,904 Data Points Processed

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The Verdict

City First Electric is a gamble you shouldn't take. We found a company split into two: one set of technicians praised by name in hundreds of reviews, and another group accused of systematic overcharging and fabricated diagnoses. One customer hired City First after a different contractor left her home in chaos for four days, and Joseph fixed everything in under two hours. But 66 reviews describe technicians inventing expensive problems that didn't exist. In one case, a tech quoted $600 to create a new circuit for a broken light. A week later, a TV installer fixed it in 30 minutes by repairing a simple wire break. Another homeowner was told her kitchen circuit couldn't handle her appliances, when in fact her kitchen was gutted and had no appliances at all. The pattern repeats: technicians spend minimal time onsite, recommend panel upgrades costing thousands, then leave. We also found 58 reviews describing no-shows, language barriers with the office, and techs who refuse to attempt repairs. Whether you get Joseph or get scammed appears to be pure luck.

If you're assigned City First through a home warranty, request a different company. The risk of paying $75 for a misdiagnosis designed to upsell a $4,000 panel replacement outweighs the chance you'll get one of their competent technicians.

3 Stories That Stood Out

1. Amanda A.
Yelp | Jun 17, 2020 |

Amanda A., a realtor with Homes for Heroes, faced a sudden kitchen electrical failure after using an air fryer and hired a company to fix it. That repair attempt turned into a nightmare: she ended up with no lights in most of the house, running extension cords and walking through the kitchen, laundry room, bathroom and bedroom with flashlights for three nights while only the living room lights worked. With summer heat and ceiling fans out, the initial crew spent two days diagnosing the problem, cut open the ceiling and even a duct, and left the home in chaos over a four-day stretch. Joseph from First City Electric arrived, diagnosed the issue, and put the kitchen back together in under two hours. He arrived on time, remained professional, and communicated each step so she could follow what was happening. As someone whose referral business matters professionally, she will be sending clients to Joseph and First City Electric from now on — what stood out was that one skilled electrician cleared four days of disruption and restored the house quickly while explaining the work as he went.

2. Allen F.
Yelp | Jul 19, 2018 |

Allen F. took a half day off work to meet an electrician American Home Shield had dispatched after a light stopped working. The tech arrived on time — the only bright spot — then spent nearly two hours probing switches and outlets before concluding the circuit had somehow overloaded, telling him the repair wouldn’t be covered by insurance and that fixes would top $600, including installing a new circuit. That left him out a $75 dispatch fee and a wasted morning, frustrated at the prospect of hiring additional trades for drywall if the pricey work were needed. About a week later a separate contractor who came to wall-mount a TV glanced at the same problem, found a break in the circuit, and corrected it in roughly 30 minutes (apparently without charging beyond the quoted TV/outlet job). Allen ended up with the light working and no large electrical bill, and with the clear impression that the AHS-assigned electrician had misdiagnosed the issue and cost him time and money. The detail that sticks: a two-hour, $600-plus diagnosis that proved unnecessary versus a 30-minute fix — a reason he wants AHS to stop sending this company to other members.

3. Robbin T.
Yelp | Feb 4, 2019 |

Robbin T. hired First American Home Warranty to handle a breaker that kept tripping on her 1948 ranch-style home. First American dispatched City First Electric, and she ended up with what felt like a 15–20 minute visit from a tech named Cesar — though the invoice claims he was there an hour. Cesar’s write-up said the main panel wasn’t compatible and recommended updating it and running a new circuit for a “new kitchen.” Robbin found that detail strikingly wrong: the kitchen is original to the house, currently gutted except for the sink, and contains no new appliances (only a Cuisinart Griddler and a hot plate). She had already had the panel problem diagnosed by two other licensed electricians before calling the warranty company, so Cesar offered no new technical insight beyond pointing out where a new panel might go. First American then sent a $75 service-call bill for a diagnosis that duplicated the owners’ existing findings and included inaccurate descriptions. When Robbin called City First to challenge the charge and the work-order wording, office staff said the tech didn’t remember and managers weren’t returning calls. Frustrated, she opened complaints with the licensing bureau,

Platforms Monitored

Yelp
488 Reviews · 1 Location
3.6/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A
BBB
Tracking
N/A
Google
Tracking
N/A

Performance by Work Type

SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
3.8/5
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
3.8/5
SOLAR
SOLAR
Installation, permitting, and grid connection.
N/A
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 53

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 12 years

Operating longer than most installers in the market.

BBB Rating

Not BBB rated.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Nisha S.
Yelp | Feb 9, 2026 |

Nisha worked with Angel on a home electrical project and came away impressed by how quickly he handled the job. What stood out most was the way he didn’t just finish the install—he also stepped in with practical ideas when she asked about other upgrades around the house, the kind of guidance that comes from years on the job. The pricing felt strong too, and the experience left her already looking back to City First Electric for future projects.

2. Kyle P.
Yelp | Jun 12, 2025 |

Kyle arranged for the company to come out through his home warranty to handle a small electrical repair at his house. He waited three weeks, placed five calls that went unanswered, and learned from the warranty provider that the job wouldn’t be covered unless he still wanted the company to do it. When he called back the firm issued a surprisingly high quote. He asked for the manager who handles bids to call and reconsider the price because of the delay; a week passed with no return call, and a later promise to call back also evaporated. The home warranty ultimately refunded him because of the long wait. Nearly six weeks later he hired a licensed electrician with a much higher rating who finished the straightforward job for about half the original quote. He never really got to judge the company’s workmanship — what stuck with him was the repeated silence and the inflated price that proved unnecessary.

3. Paolo I.
Yelp | Jun 17, 2024 |

Paolo I. booked City First Electric through his American Home Shield warranty after losing power in two upstairs rooms and a toilet. He paid a $100 service call, and the technician arrived, spent about 15 minutes, then left saying he couldn’t locate the problem and that drywall would have to be opened to find the short — a repair the warranty company told Paolo wasn’t covered. Paolo went back to check himself and discovered the fault in an electrical box in the corridor leading to those rooms, a box the tech hadn’t inspected. He ended up out $100 with the outage still unresolved by the crew, and the lasting detail that stands out is how an accessible junction box was skipped while a more invasive, non-covered fix was suggested.

02

1. Amro E.
Yelp | Feb 4, 2020 |

Amro E. has relied on City First for many years. He found their service consistently excellent and the electricians clearly skilled at their craft. He also appreciated the reasonable pricing, and kept calling them back because the quality of the work matched the cost. The detail that stands out is that reliable, competent crews and fair prices have kept him as a repeat customer over time.

2. David
Yelp | Jan 27, 2026 |

David ended up with a smooth solar job that never turned into a headache. Pedro, the technician on site, handled the work well, and the whole install moved along cleanly without hassles getting in the way.

3. Diep V.
Yelp | Feb 7, 2026 |

Diep had a CGFI issue that needed quick attention, and Tim came in with the kind of steady know-how that got it handled right away. The part that stood out most was how fast he diagnosed and fixed the problem once he was on site. The frustration came before the repair: the available appointment windows were a four-hour stretch, which made it hard to be home during a standard Monday-through-Friday work schedule. The experience ended with the electrical issue solved, but with a clear reminder that weekend appointment options would make the process far easier for working homeowners.

03

1. Ken F.
Yelp | Feb 13, 2026 |

Ken and his household ran into a dead outlet and started by calling their warranty provider, Liberty Home Guard, which brought in City First Electric to handle the repair. A friendly receptionist got them on the schedule for the very next day, and Angel showed up right on time. He quickly traced the problem to a bad component, swapped it out, and left the system working normally again. What stands out here is how fast the fix moved from a warranty call to a same-day diagnosis and a simple repair that got everything back on track.

2. John W.
Yelp | Jan 16, 2026 |

John got City First Electric through his home warranty, and the standout of the visit was Angel, the electrician assigned to troubleshoot the problem. In a home setting where a technician can feel like a stranger passing through, Angel immediately put him at ease: he took off his shoes without being asked, listened closely to the issues, and never gave off the sense that he was in a hurry. He tracked down the fault, corrected it, and took the time to explain what had gone wrong, leaving John with the sense that the repair had been handled by someone both skilled and thoughtful.

3. Jewel G.
Yelp | Feb 9, 2026 |

Jewel was left stuck in the middle of a frustrating electrical dispute after First American denied her claim based on a diagnosis from one of City First Electric’s electricians. Her home’s service keeps cutting out, and with a medical device that has to stay plugged in around the clock, the stakes were far higher than a routine repair. First American had already sent electricians out two or three times, but the assessments kept missing the mark and never led to a satisfactory fix for her aging electrical system. To sort it out, she brought in her own electrician for a second opinion. That visit changed the picture: he concluded the panel did not need to be upgraded to 200 amps and wasn’t overloaded at all. Instead, he found that the existing 100-amp setup was simply too old and needed replacement with a newer 100-amp unit. He put that diagnosis in writing and sent it to First American, leaving Jewel still waiting for someone to finally address the power issues that affect her daily life.

Long-term Satisfaction

Recent customers rate Citywide Electric 4.0 ★

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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