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Elbac Solar reviews
• updated APR 10, 2026Loading map...
The Verdict
Elbac Solar's installs often go smoothly, but serious problems can spiral without resolution. One homeowner paid over $30,000 for a system that failed to generate power for nearly two years, then got hit with a $2,833 utility bill when a faulty antenna went unnoticed. Another customer's installation caused a cinder block wall to collapse under improperly stacked panels, nearly injuring her twins and dog. We found 42 mentions of solid project management and 35 praising workmanship quality, which explains why many installs finish fast and on schedule. But 15 reviews describe post-sale support failures, including alleged refusals to reimburse for non-functioning systems and staff turnover so high that customers cycled through four different employees on a single issue. The pattern is clear: when the install goes right, you get quick timelines and professional crews. When it goes wrong, you may find yourself chasing answers from a revolving door of staff while your roof leaks or your system sits idle.
If you value responsive customer service and accountability after the panels go up, look elsewhere. The installation crews earn consistent praise, but multiple customers report that Elbac refused to cover costs when equipment failures led to thousands in unexpected utility bills.
3 Stories That Stood Out
Maria Dominguez paid just over $30,000 for a solar installation on her home and expected the system to start saving on her utility bills. After the company replaced the SolarEdge power source, she discovered at the end of a 12‑month period that Edison sent a $2,833 settlement claiming her panels had not generated power. Investigation revealed the SolarEdge antenna on the power source hadn’t been working the whole time, so the system wasn’t communicating or producing as it should. The installer refused to reimburse her for the Edison charge and would not even split the bill 50/50 when she escalated the issue; her daughter, Elizabeth Garcia, stepped in to help but the owner still declined. Maria worked with several managers — only Gage actively tried to help, and then he quit — and she ended up covering the settlement herself. She also says the owner made her remove a prior one‑star review before offering any assistance last year, and she didn’t realize the problem remained until the $2,833 bill arrived. The bottom line: she paid over $30,000 for a system that effectively didn’t work for almost two years and was left holding the settlement charge.
Hilary P. watched thousands of pounds of panel pallets get leaned against the cinder-block wall that separates her yard from the neighbor’s — and then the wall gave way. With her large pit bull and young twins in the house, that collapse felt like a near miss she won’t forget. She landed roughly $105,000 into the project and ended up dealing with a string of subcontracted crews who didn’t coordinate, leaving her tangled in delays, mixed messages and safety problems. Deliveries arrived from a random crew in an SUV that didn’t have pallet equipment, so panels were handled one-by-one and propped up against the wall until it couldn’t take the weight. The collapse forced about $4,000 in repairs that the crews covered, but it also set off three days of her dog repeatedly escaping and frantic runs through the neighborhood while the install stayed messy. On top of the physical damage, she ran into near-constant communication breakdowns: different young contractors passed work between each other with little professionalism, the roofing company’s office manager showed up upset over missing paperwork, and the inspector arrived confused after both he and Hilary tried calling about which or
Elizabeth Hartman had been on the fence about getting solar for almost a year, wading through conflicting reviews and even signing with another company before changing her mind. She discovered that the whole process really is long — multiple steps and outside agencies mean patience is required — but Elbac’s approach made it manageable. Elbac stayed consistently communicative: she received a call right before anyone arrived at the property and another call as soon as work wrapped up outlining the next steps. Every worker who came out left a positive impression, and those steady pre- and post-visit check-ins became the detail she relied on through the drawn-out process. In the end she was glad she switched to Elbac, and the predictable phone calls are what stuck with her most.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 76
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 14 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Frank chose Elbac Solar to install a rooftop array a little over two years ago and discovered a welcome bonus: the company included a free battery backup that’s bigger than most, at no extra charge. He ended up with an installation that was finished quickly and with exceptional workmanship. Over the past two years the system has produced enough savings to more than pay for itself. When he talks about the experience, the fast, tidy install and solid build stand out — but the complimentary, oversized battery is the detail he keeps bringing up.
Sle got solar on their home in early 2022; the install took about three months and the system was up and running quickly. After selling that house and moving to a new city, they purchased another system from ASA Solar because the price looked good — but nine months later they still had no panels and experienced significant delays. That sharp contrast prompted them to thank Elbac Solar for their first installation: Elbac delivered a fast, efficient process and a helpful staff that made the whole project smooth. The detail that stuck with them was Elbac’s roughly three-month turnaround compared with ASA’s nine-month stall.
Elizabeth Garcia went three years with a home solar system from ELBAC Solar that never reliably produced power and ultimately left her with a surprise Edison bill topping $2,800. She spent that time cycling through four different ELBAC employees trying to get the problem fixed, but never received a dependable way to verify when the panels were actually generating. Frustration built as technicians changed frequently and she felt the owner stopped engaging once payment was made, leaving no consistent troubleshooting or accountability. After repeated failures and mounting charges, she is seeking others to join a class-action and is asking anyone interested to contact her — the image she wants buyers to remember is simple: years of unresolved outages, rotating staff, and a large utility bill instead of functioning solar.
Frank A. had Elbac Solar put in a rooftop system a little over two years ago and discovered it produces so much energy that it’s already more than paid for itself. He appreciated the solid workmanship and a quick, smooth installation—the crew was friendly, worked neatly, and left the property tidy. He highly recommends Elbac Solar; what sticks with him most is the combination of strong energy production and a clean, professional install that delivered a clear financial payoff in a short time.
Dave discovered Elbac offered a far better price than other installers and canceled an existing contract to hire them. He needed a complete roof replacement on a portion of his home — decking through shingles — and Elbac handled the roof first, then installed the solar panels and a ground-mounted battery. Inspections passed cleanly and he is now both producing and storing his own energy. Julio guided the sales process, and Elbac’s inside management together with the roofing and solar crews coordinated the job so he felt looked after from start to finish. His standout takeaway: Elbac managed a tricky combined roof replacement, rooftop array and ground-mounted battery installation smoothly and at a price that made switching worth it — a detail he plans to tell friends and family about.
Maria Dominguez paid just over $30,000 for a solar installation on her home and expected the system to start saving on her utility bills. After the company replaced the SolarEdge power source, she discovered at the end of a 12‑month period that Edison sent a $2,833 settlement claiming her panels had not generated power. Investigation revealed the SolarEdge antenna on the power source hadn’t been working the whole time, so the system wasn’t communicating or producing as it should. The installer refused to reimburse her for the Edison charge and would not even split the bill 50/50 when she escalated the issue; her daughter, Elizabeth Garcia, stepped in to help but the owner still declined. Maria worked with several managers — only Gage actively tried to help, and then he quit — and she ended up covering the settlement herself. She also says the owner made her remove a prior one‑star review before offering any assistance last year, and she didn’t realize the problem remained until the $2,833 bill arrived. The bottom line: she paid over $30,000 for a system that effectively didn’t work for almost two years and was left holding the settlement charge.
Rodney Perkins found that converting his home to solar with Elbac was surprisingly straightforward. The crew arrived, started and completed the installation in a single day, so he ended up with a working system almost immediately. He appreciated that Elbac took care of nearly all the groundwork and answered any questions promptly. The only real holdup came from permits — a slow process with the city and his HOA, not the installer. What stayed with him was the one-day install; everything else turned out to be waiting on external approvals.
Guillermo found the leap into solar far less complicated than he expected, thanks to Elbac Solar’s smooth, well-managed process. The installation crew showed up friendly and efficient, moving quickly while still taking the time to answer every question he had and leaving behind a solid result. Karissa kept him in the loop along the way, checking in on progress and making sure any concerns got answered without delay, which made the whole project feel organized from start to finish.
Eureka booked Elbac Solar to put panels on her roof after the company inspected it and declared it sound — no missing or broken tiles and no repairs needed. Installation went ahead, and in March 2024 she discovered her first-ever roof leak. Elbac sent a roofer to inspect and he concluded the leak came from the installation, saying some tiles hadn’t been reset; he came down from the roof covered in the black paste he’d used to reseat tiles. Elbac provided no written documentation of that visit, so she has no record of what was done. Elbac declined to cover her $2,500 insurance deductible after that first leak. A year later, in March 2025, a second leak appeared; a different roofer blamed a shifted tile, threw a tarp over it, and the company then determined it wasn’t responsible and refused to pay for repairs. Frustrated and without paperwork or reimbursement, she intends to pursue legal action — the lasting image being a once-leak-free roof that developed two leaks after Elbac’s installation and no financial help to fix them.
Long-term Satisfaction
Long-term satisfaction for Elbac Solar drops to 3.4 ★ compared to early reviews. This decline is worse than 68% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.