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EmPower Solar reviews
• updated MAR 31, 2026Loading map...
The Verdict
EmPower Solar earns strong marks for workmanship and project management, but a pattern of post-installation issues demands your attention. Reviews show 429 positive mentions of installation quality, yet 47 complaints about post-sale support reveal cracks in the follow-through. In one case, a homeowner endured six site visits over three months after installers overloaded a circuit during a panel expansion, leaving multiple panels offline for weeks at a time. We found 46 complaints about value, often tied to delays or rework that stretched timelines and left customers feeling the premium price didn't match the experience. The sales and installation teams consistently impress. Customers describe patient sales reps who explain financing and tax incentives in plain terms, and installation crews who finish roof and panel work in a single day, answer questions on-site, and leave properties spotless. But if something goes wrong after activation, you may wait longer than you'd expect for a fix. If you prioritize a clean install and can tolerate the risk of slower service calls, EmPower delivers solid hardware and a polished upfront process. If you need confidence that a problem will be resolved as quickly as it's sold, the gap between sales responsiveness and post-sale support is worth weighing carefully.
If you value a meticulous install and can accept the trade-off of slower post-sale service when issues arise, EmPower's skilled crews and patient sales process justify the premium. If fast problem resolution matters as much as upfront quality, their track record suggests you may end up waiting.
3 Stories That Stood Out
Walwang started with a substantial SunPower array—43 panels installed in January 2021 on their home—and added another 12 panels a few months later. They discovered the system produced a lot of energy and kept delivering steady savings, and the quality of the panels matched the high expectations that prompted the purchase. Kyle Solomon was the reason they chose Empower and why they kept recommending the company to friends. Kyle patiently walked them through the numbers, broke down the timeline and process in plain terms, answered detailed questions without making them feel rushed, and reassured them that the investment made sense. That clear, consultative sales approach became the defining part of the experience. Project management then fell to Byron, who kept the homeowners updated about every two weeks, pushed plans through the Department of Buildings quickly, and coordinated the installation schedule so Empower could meet the homeowner’s request to get the job done ASAP. Jared handled the actual rooftop installs, and Alexandra later coordinated the 12-panel add-on—Jared returned for that work as well. The one major snag came after the add-on: installers put too many panels,
Kenneth began talking with Andrew about installing solar a year before committing, then chose to wait another year to better understand his annual electricity usage. When he came back a year later, Andrew remained patient and proactively guided the process. The installation crew, led by Justin and Robert, arrived friendly and walked him through each step while answering all his questions. Terry actively managed schedule changes and kept him updated when bad weather forced adjustments. He ended up with a smoothly coordinated installation built around steady communication and weather-aware scheduling.
Melissa hired the company to put solar on her home and encountered a mixed experience. She found the project manager, Florence, weak on communication, which caused some friction during the process. By contrast the installation crew—Matt, Juan and Tito—arrived professional, worked diligently, answered all of her questions, and completed the job with care. They also took the time to clean up thoroughly after the installation. What lingered most was the crew’s competence and their spotless cleanup, despite the hiccup with project management.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 77
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating: D-
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Lino found the real difference with EmPower Solar wasn’t just the sale itself but the way the company stayed engaged after the panels went up. He experienced strong sales, service and support — a responsive team that remained available to answer any questions more than two years after installation. The detail that stuck with him: they still respond to questions long after the job was finished.
Jessica has had solar panels on her home for a few years and found the experience outstanding. The Empower team handled the installation and follow-up so well that she still reaches out to them when questions pop up, and they respond quickly and helpfully. She learned to expect real support rather than being passed off, and that continued attention is what sets the company apart. Other installers, she thinks, could learn from how Empower treats customers. She even wishes she could give six stars and has already recommended the company to many friends and neighbors—what sticks with her is the ongoing responsiveness long after the panels went up.
Kenneth began talking with Andrew about installing solar a year before committing, then chose to wait another year to better understand his annual electricity usage. When he came back a year later, Andrew remained patient and proactively guided the process. The installation crew, led by Justin and Robert, arrived friendly and walked him through each step while answering all his questions. Terry actively managed schedule changes and kept him updated when bad weather forced adjustments. He ended up with a smoothly coordinated installation built around steady communication and weather-aware scheduling.
Steve T hired Empower to install solar on his Brooklyn home in 2020, and the original installation was flawless — no complaints. Five years later, when a technical problem cropped up in 2025, he contacted Empower and they went well beyond what he expected to help troubleshoot and get the system repaired. Their team helped him figure out the issue and see it through to a fix, proving that the installer’s support can matter long after panels are installed. The part that stuck with him was their willingness to jump back in years later and follow the problem to a resolution.
Daniel La had a roughly $45,000 solar system installed on his home about seven years ago; the initial installation went smoothly with no problems. In 2025 he discovered a roof leak caused by a squirrel that had built a nest beneath a panel, dug a hole, and chewed through wiring. He contacted the company to get a quote to remove and reinstall the affected panel so a roofer could fix the roof, and was quoted $1,100 to remove the panel and another $1,100 to reinstall it — about two hours of work by their estimate. When he asked for the cost to remove and reinstall all 30 panels, the company quoted $30,000, which shocked him given the original system cost; sales staff reacted surprised too, but the service team confirmed the price. He also discovered that at the time of installation he was never informed about or offered animal-protective measures that might have prevented the damage. Based on his research, typical removal/reinstall rates run roughly $200–$250 per panel, making this company’s roughly $1,000-per-panel charge stand out. The clearest takeaway for buyers: ask up front about critter guards and get written prices for panel removal and reinstallation — in his case the $1,100‑
Stacy Roberts had EmPower Solar install a Solar Plus Battery system a few years ago, and this year she called them back to expand it. The crew added extra panels on the roof and built a solar pergola, boosting generation while creating a shaded outdoor entertaining area. She ended up with noticeably more power and a pergola that serves as both an energy source and a great place to host guests.
Matt DiIorio had solar panels and a Tesla Powerwall installed a few years ago on his home. He ended up with a system that eliminated his utility bills—he hasn’t paid an electric bill in years—and when a streetwide outage occurred his battery kept the house running while the neighborhood was dark.
A year after putting solar panels on her home, Nina Z discovered she hasn't paid a cent for electricity. She has been making monthly payments on a solar loan, but because that loan also covered a roof replacement, she ended up with both a new roof and virtually free power for the year — a combination that made the monthly loan feel like a fair trade.
Maxwell discovered a year-long struggle to get a warranty repair for his solar panels. He kept reaching out but ran into a stream of excuses and an almost impossible time getting anyone on the phone, so the company never actually serviced the system. As a result, his panels still don’t work even though they remain under warranty — after a full year he remained without a functioning system or a completed repair.
Long-term Satisfaction
Long-term satisfaction for EmPower Solar drops to 3.8 ★ compared to early reviews. This decline is worse than 72% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.