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Goldin Solar has serious post-installation support issues that should give you pause. We analyzed hundreds of reviews and found a troubling divide. While 154 reviewers praised the installation workmanship and 178 mentioned positive sales experiences, the support after your panels go live tells a different story. One homeowner called customer service "terrible" after installation, and 41 reviews flagged post-sale support problems. We did find 143 positive mentions of follow-up help, many from customers whose systems were installed years ago. The owner, Darin Goldin, personally took calls to explain rate changes and inverter troubleshooting. One reviewer had an inverter replaced under warranty with help from staffers who "went way beyond the extra mile." But the negative pattern is consistent enough that we can't ignore it. The install crew will likely do clean, professional work. The question is whether you'll get the same attention when something breaks three years later.
If you prioritize rock-solid post-installation support, the mixed signals here are worth noting. The install team earns high marks, but too many customers report a service drop-off after the panels go live. You may get excellent long-term care, or you may not. That inconsistency is the risk.
Virginia ended up with a solid, well-done installation on her home, but the relationship went downhill after the crew left: she ran into consistently poor post-installation customer service. The install itself met expectations, but follow-up support proved frustrating. The lasting impression is a clear split — competent installers up front, but buyers should be prepared to handle or push for any aftercare themselves.
J R chose an 11 kW rooftop system in 2018 to power the house and a planned electric vehicle, and ended up with a smooth, hands-on process that kept paying off years later. Karl handled the sale without a hard sell: he answered questions, suggested ways to trim energy needs before sizing the array, and guided them through FPL pre-authorization. Madelin ran the job as project coordinator, keeping the homeowner updated on scheduling, permits, and the online utility paperwork so the application moved along quickly. Installation itself took just two days, permits closed a few days after, FPL approved the application within days, and the meter was swapped to net metering shortly thereafter. A small early miscommunication about the panel layout got resolved without drama, and Nick, the field tech manager, later stopped by to walk them through the inverter menus. Four years on, an inverter required replacement; Goldin honored the warranty, sending Jeff Moore and Mack to do the work. They showed up knowledgeable, friendly, and even lightened the visit with a sense of humor, taking extra time to explain everything. Daren’s straight answers and obvious enthusiasm during the sales stage also留下
smowatt8853 signed with Goldin in 2020 for a home solar system. The installation went smoothly, but what really stood out was Goldin’s dedicated service team: when an inverter problem surfaced after the install, he put in a service request on the company website and got a prompt response. A technician arrived on schedule both times service was needed and was polite and professional. After making a significant investment, he felt reassured that choosing Goldin had been the right move because the company continued to support the system reliably.
Passed screening
Passed screening
Operating longer than most installers in the market.
Excellent BBB standing. Strong complaint resolution.
Reviews were posted naturally over time.
Robert experienced an inverter failure about four years after his home went solar. He discovered the unit was still under warranty, but the inverter manufacturer had run into financial trouble. Golden Solar’s representative stayed involved the whole time, working through the warranty complications and arranging a replacement. The company secured and installed a new inverter at no cost. What stuck with him was the rep’s persistence—seeing the problem through to a free replacement even after the manufacturer faltered.
Robert Goldszer had a Goldin Solar panel system with Tesla batteries installed on his home in 2020, and he has relied on it ever since to supply power, lower his electric bills, and cut back on grid use. When roof repairs became necessary recently, Goldin stepped in to manage the logistics with the roofers so the solar equipment stayed protected and downtime stayed minimal. He appreciated that Theo handled the roofing work with skill and that Michael at Goldin kept the family updated throughout the process. The system continues to perform reliably, and what stood out most was Goldin’s hands-on coordination—clear communication and solid workmanship that kept the panels and batteries running without interruption.
Shaun Wright had a rooftop solar system installed by Goldin Solar a few years ago and found it well worth the cost. He chose Goldin after getting three quotes because they had a solid reputation, seemed well established, and he believed the crews were company employees rather than subcontractors. Over the years he encountered only two service issues. Goldin flagged a fault with the SolarEdge inverter and replaced it under warranty. Later, when a second problem popped up, Michael sent a short diagnostic video that let him restart the system himself and resolve the issue. The original sales contact, Jeff, spent extra time answering lots of questions and demonstrated real technical knowledge rather than acting like a typical salesperson. The detail that stuck with him: prompt, hands-on aftercare and troubleshooting from what he understood to be in-house staff rather than third-party contractors.
smowatt8853 signed with Goldin in 2020 for a home solar system. The installation went smoothly, but what really stood out was Goldin’s dedicated service team: when an inverter problem surfaced after the install, he put in a service request on the company website and got a prompt response. A technician arrived on schedule both times service was needed and was polite and professional. After making a significant investment, he felt reassured that choosing Goldin had been the right move because the company continued to support the system reliably.
David had Goldin install his rooftop solar system in 2021 and route the array wiring through the attic. Recently he noticed a water stain on the attic access panel and called Goldin to check it out. Technicians responded promptly, traced the leak to an EMT conduit penetration that hadn’t been properly sealed, and sealed that conduit. They also inspected all other roof penetrations at no charge and found no further leaks. He appreciated that the company not only fixed the source quickly but also performed a complete, no-cost inspection of the roof penetrations.
Fred handed Goldin Solar $60,000 up front for a solar installation, and the company cashed the payment immediately — what followed turned into a two-year ordeal. A project that should have been straightforward splintered into repeated delays, shifting timelines, and a steady stream of excuses. Midway through the work they raised the total price, blaming rising material costs, and when the array was finally completed it only produced power for about six months before failing. After that, responsibility evaporated: support deflected to manufacturers, subcontractors and vague “system errors,” provided minimal communication, and made no visible progress. He opened a support ticket more than two months ago and the system still isn’t producing any power. The most memorable detail: Goldin took the money quickly but left him with months of unanswered issues and no functioning system.
Kris discovered his rooftop solar system went dark on September 15, 2024 when the monitoring widget showed zero production. He expected a financial safety net from the panels, not a mystery outage, so he reached out to Goldin Solar and learned the failure traced back to the SolarEdge inverter — the manufacturer, not the installer. On September 20 he was told the inverter needed replacement; he paid $500 for labor (he recalled paying about $350 for a prior inverter swap) and waited for the part to ship. The delay stretched to a month because SolarEdge did not ship the unit as quickly as Goldin had hoped, but Goldin stayed responsive: Michael coordinated a tech by text, the replacement arrived, and a technician completed the swap — the entire repair cycle took 30 days. After seven years on the system, no optimizers have failed, which Kris flagged when others asked about component reliability. He also urged Goldin to improve customer-maintenance communication — suggesting a CRM like Salesforce — since the process seemed hampered by workflow gaps. In the end Kris judged the outcome a five-star result despite the out-of-pocket cost and lost production, and left a clear practical note: a
After more than six years of trouble-free operation, Hal Martin received a call from Goldin telling him his rooftop system had gone offline. He checked his own app only occasionally and likely wouldn’t have noticed until his FPL bill, but Goldin’s monitoring had already flagged a failed SolarEdge inverter. SolarEdge acknowledged a weakness in that model and provided an upgraded inverter at no charge; Goldin billed $500 for the labor to install it. Once the replacement arrived, Goldin returned quickly and completed the swap, getting the array back online after about two and a half weeks. He appreciated Goldin’s proactive monitoring and smooth coordination with the manufacturer — and that his roof remains the little “gas station” for his Tesla and Toyota PHEV.
Ajay Patel bought a Goldin Solar system from their Avalon Park office (32828) in 2017 and discovered an inverter failed within the first two years when his electric bill jumped the following month. He had an agreement that allowed a one-time removal of panels for a future roof replacement, and crews took the panels down in March 2025. When the roofer arrived, he warned that the mounting brackets and stands also needed to come off for the roof work to meet Orange County code. Goldin Solar refused to remove those mounts, told them to find a roofer who could work around the hardware, and demanded more than $10,000 to remove and later re-install the brackets and stands—charges that the original agreement never mentioned. By July 2025, 59 panels sat on the ground while roofing material remained on the roof and the stands were still in place. He escalated the dispute to lawyers; their attorneys and office stopped responding in the last two weeks. He filed a BBB complaint in April 2025 and says Goldin Solar never answered that either. Their lawyer later offered $2,500, which he felt was an attempt to quiet the issue. Takeaway: without explicit contract language about removing and re
Long-term satisfaction for Goldin Solar drops to 3.9 ★ compared to early reviews. This is better than 41% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.