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Good Faith Energy reviews
• updated MAR 31, 2026Loading map...
The Verdict
Good Faith Energy runs an installation operation we'd trust with our own roofs. We analyzed hundreds of reviews and found exactly two patterns worth highlighting: first, 454 reviewers singled out workmanship quality, often noting clean conduit runs and attention to details like accessible junction boxes. Second, post-sale support earned 451 positive mentions, with homeowners reporting that project managers like Samantha and Amanda answer emails within hours and chase down permitting hiccups before customers notice. In 2022, during the February freeze that left much of North Texas dark, multiple reviewers credited their Tesla Powerwall installs for keeping power on throughout the blackout. (One attorney in Hill County was so pleased after a botched job by another installer that he broke his no-reviews rule to warn people away from competitors.) Frans, the post-install specialist, spends an hour at final walkthroughs explaining how batteries work during outages, which matters when you're spending tens of thousands on equipment you've never operated before. The company stocks hard-to-find Tesla Powerwalls when other installers show months-long wait times, and their drone-based system design beats the over-the-phone quotes that leave you oversized or underpowered.
If you want an installer who'll add extra panels three years later without treating you like a new customer, Good Faith Energy is worth the premium over phone-quote competitors.
3 Stories That Stood Out
Jason B hired Goodfaith in 2021 to install a 7.65 kW solar array on his home after interviewing 11 companies and found their approach the clearest despite a few minor hiccups. When he needed to add a couple more panels in 2024, he went back to the same installer to keep all equipment under one company — and the second round went markedly smoother. He credits Samantha in Goodfaith’s back office for the difference: she kept him informed at every step, laid out the process plainly, and stepped in immediately when an installed panel presented an issue. Because she handled the problem before he even needed to ask, the follow-up work felt effortless compared with the first installation. That proactive communication turned a big purchase into something he felt confident about, and it’s the reason he considers himself a Goodfaith Energy customer for life.
Brian began shopping for a solar-plus-Powerwall system in the fall of 2020, meeting three installers and choosing Good Faith after he discovered their price matched competitors, they used top-quality panels, and—most importantly—they actually had Tesla Powerwall inventory when everyone else was sold out. By the February Dallas deep freeze his panels and Powerwall were already in place, and his house kept running while many neighbors lost power. After installation a few warranty issues popped up, and Good Faith stepped in promptly, stayed responsive, and completed repairs—exactly the kind of follow-through he had expected to be missing. He was surprised and pleased by how attentive the company remained after payment. So impressed that he intends to share the review widely, he also referred a coworker who has since gone completely off-grid with his own Powerwall and panels.
After a brutal Texas outage that left her unable to open the garage and her 70‑plus‑year‑old mother sweltering in a 90‑degree house, Emily shopped for a system to push her ranch‑style home toward energy independence: solar panels, a SPAN smart panel, and two batteries. She compared a quote from their retail electric provider’s subcontractor with one from Good Faith Energy and chose the local installer for what turned out to be a distinctly hands‑on experience. She met Sammy first; he walked her through panel, microinverter, battery and budget options in plain language, answered follow‑ups across several meetings, and made it obvious that the company’s family roots mattered to how they treat customers. When she committed, Sammy handed the project to Amanda, who handled everything that followed. Amanda introduced herself by phone, stayed on top of city, HOA and utility approvals, navigated unusual pre‑inspection requirements, and smoothed every hiccup so Emily never had to pick up those threads. People from GFE kept coming by to measure and photograph the roof; each visitor arrived professional, courteous and focused on getting the quote right. The installation crew arrived while
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 97
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 10 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Louise hired GFE to add a third Powerwall 2 to the battery setup they put on her house a few years earlier. She reached out about eight months ago after learning that Powerwall 2 units were no longer being produced, and the team dug in, kept an eye out for a replacement, and phoned back when one finally became available. Throughout the wait their customer service stayed consistently helpful — she always knew who to call or email for updates. The installation crew arrived, finished the work neatly, and left the site spotless; the new battery integrated with the existing system without drama. What stood out most was their persistence in finding a rare unit and delivering a flawless, tidy install.
Michael A. Mota compared a Tesla quote but ultimately picked GFE to install a combined solar panel array, a SPAN smart electrical panel and battery backup on his DFW home; the job finished in December 2023. He connected with Mohammed, a GFE sales engineer and certified premium installer of Tesla’s energy products, whose deep knowledge and confident answers sealed the decision. The installation felt almost seamless — he rated the implementation a 9.7 out of 10. A subcontractor delay and some last‑minute adjustments to the SPAN and battery setup were necessary because of logistics, but GFE’s crew moved quickly to address each snag as it came up. Crucially, GFE navigated municipal permitting so the system was operable before year‑end 2023, which allowed him to claim the energy credits on his tax return. Post‑installation support has been reasonable, and the equipment has stayed solid through Texas’s turbulent weather. What stuck with him most was Mohammed’s expertise and GFE’s ability to push the project across the finish line in time to secure the tax benefit.
Elaine Reynolds had Good Faith Energy install a rooftop solar system in December 2021, and it has proved to be a solid financial investment for her home. When she recently switched internet providers and needed to reconnect the system’s gateway, she couldn’t find where the hardware was located. She phoned Alisha at Good Faith Energy; Alisha pulled up photos from the original install, pointed out which junction box to open, and stayed on the line, patiently walking her through each step until she reached and reconnected the gateway. The standout detail from Elaine’s experience was that the company kept supporting her after the sale—Alisha’s willingness to dig up install photos and remain on the call made the difference in a potentially frustrating troubleshooting moment.
Louie McKay had Good Faith install solar panels on his home five years ago and discovered their crew worked with an unusual level of neatness and thoroughness. Earlier this year he returned to have them add two Tesla Powerwall 2 units and eight more panels, and he remains very pleased with the expanded system. The lasting detail that stands out is that tidy, careful installation years ago gave him the confidence to upgrade and rely on the same team.
Rayan had Good Faith install solar panels on his home more than three years ago. When recent outages disrupted his electricity, he called and a technician named Stevie came out the same day. Stevie diagnosed the outage-related problem, resolved it on site, and took time to explain in plain terms what was happening. He was personable throughout the visit, which reassured Rayan that the company still stands behind its work years after installation. The memorable detail: a prompt, knowledgeable technician who fixed the issue and walked him through it — a clear sign of reliable post-installation support.
Rick has relied on Good Faith Energy to service his residential solar system for several years. Mara responds promptly whenever he needs help, and the technicians arrive knowledgeable, friendly, courteous and punctual. He ended up with consistently professional service and looks forward to continuing the relationship — what stands out most is the quick communication from Mara and the technicians’ dependable, courteous visits.
Miakka N. had solar panels installed on her home three years ago and has watched her electric bills fall — totaling thousands of dollars in savings. She discovered the system performs reliably over time, and the company’s follow-up support has been consistently fast and helpful, so questions and minor issues get resolved without hassle. Three years in, the clearest takeaway for her is tangible, long-term bill savings combined with dependable customer service when she needs it.
Jason B hired Goodfaith in 2021 to install a 7.65 kW solar array on his home after interviewing 11 companies and found their approach the clearest despite a few minor hiccups. When he needed to add a couple more panels in 2024, he went back to the same installer to keep all equipment under one company — and the second round went markedly smoother. He credits Samantha in Goodfaith’s back office for the difference: she kept him informed at every step, laid out the process plainly, and stepped in immediately when an installed panel presented an issue. Because she handled the problem before he even needed to ask, the follow-up work felt effortless compared with the first installation. That proactive communication turned a big purchase into something he felt confident about, and it’s the reason he considers himself a Goodfaith Energy customer for life.
Monika Greb became a Good Faith Energy customer in 2017 when she put solar on her home. She connected with Frans Sanchez, who patiently walked her through how the system works and physically showed her where to find and monitor the system’s energy output. That hands-on explanation answered most of her questions and left her comfortable using the monitoring tools. Because of that clear, practical guidance, she’s remained a satisfied customer and has recommended Good Faith Energy to friends and neighbors.
Long-term Satisfaction
Long-term satisfaction for Good Faith Energy holds steady at 4.8 ★. This is better than 62% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.