Haleakala Solar & Roofing reviews

In mid-June Randy P. discovered one panel on his roughly ten-year-old rooftop solar system had stopped working. He started the service process by leaving a voicemail, then submitted a service request through the company website after they asked him to use the online form. Sasha and Sadejsha responded quickly, explaining they would have Enphase attempt a remote software fix and would order a replacement inverter if that failed. About a week later Enphase couldn’t implement the remote fix; the company contacted him and scheduled a repair. Because Haleakala had installed the system a decade ago and kept the records, the replacement inverter came under warranty at no charge — only an expected installation service fee applied. Kekoa handled the on-site work; after they discussed how to safely access the roof around rain gutters and overhanging tiles, he completed a fast inverter swap and the panel system was back online. The whole sequence—from the online service request to the new inverter going in—took about 14 days. The clear takeaway: prompt communication, warranty coverage for a ten-year-old system, and a technician who solved tricky roof access made the repair notably smooth.

When Daniel hired the company for a residential solar-panel installation, the sales rep quit before work even began, and then calls went unanswered. Despite that rocky start, the crew eventually completed the install. Ten years later the warrantied microinverters failed, and the company has refused to schedule a service call to replace them. Frustrated, he filed complaints with the state DCCA and the BBB and reached out to the inverter manufacturer; he is now waiting on the manufacturer's reply. The detail that sticks is the pattern of unresponsiveness — a disappearing salesman at the outset and a refusal to arrange warranty service a decade on.

Paul put down a deposit two years ago for a solar PV system and battery for his townhouse, expecting the company to handle permits and the association approval. The installer blamed permit delays, yet he never received any drawings and has no evidence that a permit application was ever filed; they also never submitted a design to the townhouse association as required. After waiting, he decided he no longer wanted to proceed and asked for a refund, but his emails and calls went unanswered and the company stopped responding. Adding insult to injury, the firm kept sending promotional emails encouraging him to sign up again. The lasting detail that sticks: two years on, there are no drawings, no HOA submission, no refund — but plenty of marketing messages.

Milton O. hired Haleakala Solar to install photovoltaic panels several years ago and discovered they offered the most reasonable pricing at the time. He watched the crew work quickly, efficiently, and professionally, and the installation finished without delay. The system has performed flawlessly ever since — he hasn’t needed a single troubleshooting visit — leaving the lasting impression of an affordable, fast install that required no follow-up for years.

Faith B submitted two online service requests after her Tesla battery refused to charge — the first on 9/12/25 and a follow-up on 9/16/25 — and each time received an automated text promising contact within 72 hours that never came. She waited, then watched the battery begin charging again on its own; she isn’t sure whether Haleakala Solar did anything remotely, but she would have welcomed a courtesy call to confirm and explain what happened. This homeowner’s story stretches back to the PV system installation six years ago, when persistent problems with the solar water heater required help she struggled to get. Phone calls went unanswered and voice messages sat without reply until her husband drove to Haleakala Solar’s warehouse in ************* and demanded attention in person before service finally arrived. More recently, every attempt to reach the company funnels customers into an online-only request system: the listed phone number triggers an automated message directing callers to the website, the contact email on the site no longer works, and what the site lists as a physical office turned out to be boarded up when she drove there. Attempts to hire another local solar pro

Faith B. discovered her Tesla battery wasn’t charging and filed an online service request on September 12. She received a text promising someone would respond within 72 hours, but nobody followed up. When the problem resolved itself she still would have appreciated a phone call to acknowledge the request and offer support. She submitted a second callback request on September 16 and again got a message promising contact within 72 hours — once more, no one reached out. That lack of responsiveness felt familiar: when their PV system was installed six years ago they struggled to get anyone to answer about a malfunctioning solar water heater, and the only time service arrived was after her husband drove to Haleakala Solar’s warehouse to speak with someone in person. The standing impression from Faith’s experience is stark: in their case requests went unanswered by phone or online until someone showed up at the warehouse.

A few years ago Glad L. had solar panels installed on their home and discovered the company offered the most reasonable pricing among the options they considered. Because cost was the standout factor, they stuck with the installer and kept their contact information for future needs. They plan to reach out again if they decide to add more panels or need repair services, so the lasting impression is value-driven affordability paired with a willingness to return for expansions and maintenance.

Roy had Haleakala Solar install a 27-panel system on his home in 2012 and returned to them in 2023 for five more panels and a battery. In August 2022 one of the original panels failed, and the crew replaced the inverter three times before finally testing and identifying the panel itself as the problem. After that diagnosis, company staff told him the panel maker—Canadian Solar—was out of business, but he discovered the manufacturer was still operating. Once the warranty claim cleared, Canadian Solar said the exact panel was no longer produced and offered a larger replacement; Roy then raised concerns about whether the new panel and racking would hold up in high winds. By October 2024—more than two years after he first reported the issue—those questions still lacked a clear response. He escalated repeatedly: a manager, Brian King, promised to follow up and didn’t; the CEO, Jim Whitcomb, instructed Service Manager Issac Morales to contact him, but a month passed with no outreach until Roy reminded the CEO again. Issac finally responded, but trust had eroded and Roy hired another company to complete the repairs. The detail that stands out for prospective buyers: repeated, unnecessary换

Brooksey B. went into a Haleakala Solar install five years ago aiming to zero out the household electric bill, but ended up still paying about $200 a month. They called repeatedly to request more panels; Haleakala sent two different technicians to look, yet never followed up to move the job forward. Brooksey asked for Brian, a supervisor, to return a call and never got a response. Frustrated by the lack of follow-through and an unresolved monthly bill, they plan to hire a different solar company to add panels and take over the system — the steady $200 charge after five years is what pushed them to switch.