Haven Energy reviews

Type2drvr spent months getting solar storage batteries added to an existing panel setup through Haven Electric, and the standout part was how much they handled behind the scenes without leaving him in the dark. They filled out the paperwork for him and walked him through each document, then kept checking in during the long stretches when the job was stalled waiting on agencies to move. After about four to five months of that stop-and-go process, he finally got the call that installers would be coming the next week, only for rain to push the date back. When the crew did arrive, they showed up on time, stayed pleasant, and finished the installation in about half the time originally expected. He ended up left with one final step still pending — the power company’s approval before the system could be turned on — but the smooth paperwork help and quick install made the whole experience feel unusually well managed.

Alma watched a solar crew arrive right on time and start only after every part of the job had been walked through with her. For a home installation that included a battery, boxes, and a web of cables, what stood out most was how calm the whole process felt: the work stayed unusually quiet, and once everything was in place, each component was explained clearly. By the time they finished, the garage and yard had been left completely cleaned up, and the crew’s professionalism and easy manner made the whole project feel orderly from start to finish.

Betty found herself trying to secure a backup battery for her solar setup through a state program, and the company helped carry her through the paperwork and process from start to finish. What could have been a frustrating maze turned into a smooth path to a backup power solution, leaving her genuinely relieved with how it all came together.

Stan shopped several estimates for a battery backup to tie into his existing solar panels and discovered Haven Energy came in at the lowest cost. He ended up with a straightforward install where the company smoothed inspections and handled the rebate paperwork, keeping interactions with inspectors and the rebate system painless. He’s lived with the system for 19 months now and hasn’t had a single problem since day one. He counts Haven Energy as a five-star company—what stuck with him most was the combination of the low price and the hassle-free, reliable service that’s held up over time.

Luis had Haven install a storage battery on his home, and the project came together with a level of professionalism that kept him in the loop from start to finish. The real payoff came afterward: he ended up with a battery that gave him backup power and a new kind of independence from the grid.

Vincent came away with a solar package that was up and running smoothly, and the installation crew made that part of the process feel easy. What stood out was how quickly the team got him from system purchase to a working setup, with the panels delivering power the way they should.

Heather ended up with a Franklin 15 kW battery through Haven Electric and PG&E, and the standout detail was that it came at no cost after she qualified. The setup was aimed at the hours when power is most expensive, with the battery kicking in from 4 to 9 p.m. to help cut the PG&E bill on a home that would otherwise be paying peak rates. It was the kind of deal that turned a big battery upgrade into a practical savings move right away.

Dominic-MacKenzie Arnold had already seen plenty of solar pitches rolling up and down his street, but Haven Energy stood apart from the usual sales routine because the offer came without cost and the process felt genuinely handled. Andrew became the steady point of contact, keeping in touch, answering questions thoroughly, and carrying himself with a respectful, responsible professionalism that made the project feel well managed from the start. When Johnathan took over, he kept that same momentum going and turned the DocuSign signing into a quick, efficient step with instructions that were easy to follow. What stuck with him most was how clearly the team laid out each stage and how smoothly they moved him through the whole process, ending with a sense that the company had a dedicated crew behind the work, not just a sales pitch.

Jaye C. spent more than a year trying to get a battery-backed solar system in place and ended up with a working system but a ruined incentive plan and months of frustration. She discovered the biggest damage early on: Haven Energy bungled the SGIP paperwork so badly that an application submitted in March 2024 effectively expired during the NEM1-to-NEM3 transition, costing her the roughly $9,000 in NEM1 value she had counted on. That single failure transformed the project from a calculated investment into a loss — the rebate options left after the refile leave the battery with almost no realistic return, and Haven Energy declined to accept responsibility for the hit. The installation itself finished in June 2024, but she walked away fixing problems the crew left behind. Wiring arrived messy and misconfigured; she removed improperly installed voltage sensors and corrected CAN wiring herself after being bounced between Haven and FranklinWH for more than a month. Testing and oversight never materialized, and repeated attempts to get post-installation support produced little more than silence. Communication became its own ordeal: hundreds of emails, calls and texts often went unread