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Heritage Solar reviews
• updated MAR 3, 2026Loading map...
The Verdict
Heritage Solar is a gamble you shouldn't take. We found multiple customers still waiting months after signing, some with incomplete systems over a year later. One homeowner in Bakersfield signed in 2022 and never got the promised app access, reimbursement for overlapping utility bills, or repairs to the holes installers left in their garage wall. Another tried for a full year to reach someone about finishing their installation after their original sales rep left the company. The pattern is clear: responsive before the contract, often unreachable after. Of 13 negative signals about post-sale support we tracked, 16 reviewers described failures to follow through on promises or complete basic warranty work. Project management fared even worse, with 16 complaints about delays, ghosting, and staff turnover versus just 9 mentions of competent coordination. One customer alleged four different project managers cycled through their job before the company stopped returning calls entirely. A handful of positive reviews exist, mostly tied to individual salespeople, but they're drowned out by a consistent chorus of installation chaos and vanishing support.
If you want solar panels that actually get finished and a company that answers the phone after they cash your check, look elsewhere. Heritage Solar's track record shows too many incomplete projects and too many homeowners left hanging.
3 Stories That Stood Out
April signed on for solar to tame soaring PG&E bills during Bakersfield’s brutal summers after a persuasive rep walked her through the numbers. The deal came with clear promises: contractors would fix any installation damage, an app would let her monitor panel usage, and the company would reimburse overlapping PG&E charges in writing. Installation happened in January 2022, and what began with excitement quickly unraveled into frustrating silence and unfinished work. After the crew left, she discovered the panels had been moved from the original plan and an exposed electrical box and railing were left behind. Installers also left large holes in the garage wall where they’d grounded to the waterline. She never gained access to the monitoring app; a tech canceled the in-person setup and never rescheduled. The written reimbursement never arrived either — she ended up with four PG&E bills after the system went live. She phoned the office repeatedly: lines were busy or unanswered, earlier voicemail access disappeared, and a single conversation with an office worker produced no follow-up. The installation crew had been courteous but directed her to the office for repairs, and the post
Jorge signed up for a residential solar installation and, a full year later, the system still hadn’t been completed. He kept trying to move the project forward but ran into silence: the agent who had been handling his account left the company, and no one called to tell him who would take over. The job stalled without updates, which he felt was totally unprofessional; he scored customer service, communication, commitment, and overall experience 1/10. The detail that lingered most for him was simple and stark — twelve months of delay with no completion and no handoff to a new point of contact.
Rebecca C hired the company to install solar and replace windows on her family home and ended up trapped in an eight-month ordeal. Four different construction or project managers rotated through her job — each one left or was let go — and the current manager, Nick, stopped responding. Her new windows took more than six months to order, arrived the wrong size, and were installed by a third-party crew she had to coordinate with because the project manager had failed to manage the work. She discovered the third-party installer wasn’t being paid even though Heritage had received funds, and she was served a 20-day California lien notice after the windows had already been removed, leaving her unable to cancel the work. The company also skipped the county-required retrofit permit for the windows, insisting one wasn’t needed, and held its construction license under CEO Klay, who Rebecca found unreachable and reportedly out of the country on vacation while the project dragged on. What stands out is not just slow service but the combination of repeated manager turnover, unpaid subcontractors, a missed permit, and a lien notice — the concrete reasons she wants regulators and the BBB to look.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 43
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 5 years
Newer than most installers in the market.
BBB Rating: F
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Javier Duran discovered he should have gone solar sooner after working with Heritage Solar. He found Brady Batten’s no-pressure approach and steady availability—answering questions even after appointments—made the decision easy. He ended up with competitive, fair pricing and an installation crew that stayed courteous and professional throughout the job. The team moved efficiently, kept the process seamless, and finished the install earlier than expected. He walked away appreciating how easy and stress-free the whole experience felt and has recommended Heritage Solar to family and friends; the standout detail he keeps coming back to is Brady’s follow-up and responsiveness.
Kristy S. shopped five estimates for a home solar system and chose Heritage Construction/Solar. She picked them because Kathy Kileen stood out as deeply knowledgeable about solar and arrived with all the State CPUC paperwork ready, so Kristy didn’t have to chase permits. The crew slotted the job within a week and finished the installation in two days, and the installers were professional and friendly throughout. Since the install she has called Kathy several times to add panels and always gets a prompt return call. The detail that sticks: proactive paperwork up front and a salesperson who actually answers follow-up calls, leaving her with a complete system in just a couple of days.
Jorge signed up for a residential solar installation and, a full year later, the system still hadn’t been completed. He kept trying to move the project forward but ran into silence: the agent who had been handling his account left the company, and no one called to tell him who would take over. The job stalled without updates, which he felt was totally unprofessional; he scored customer service, communication, commitment, and overall experience 1/10. The detail that lingered most for him was simple and stark — twelve months of delay with no completion and no handoff to a new point of contact.
Alice Meyer chose Heritage Solar for installations on more than one of her homes and worked closely with their representative, Kathy Kileen. She found Heritage’s price packages competitive and their service consistently excellent, so she returned to them for additional projects and encouraged family members to do the same. Kathy managed the process with steady competence—punctual, responsible, knowledgeable, reliable, courteous and friendly—giving Alice confidence in both the technical work and the customer care. The relationship felt genuinely enjoyable and appreciated from start to finish. The detail that sticks: she has used Heritage Solar multiple times and sent family members their way, and those relatives went through installations with the same positive outcome.
Linda Mac Dougall started a home solar install more than a year ago and still doesn’t have a finished system because the gateway never began reporting. She discovered the installation stalled and the company effectively ghosted her, so she turned to an attorney and a local installer for help. The contractor then tried to pin the cost of their poor job estimating on her and, amid the back-and-forth, demanded a new contract claiming a rebate had increased while they were arguing. She ended up dealing with a non‑reporting gateway, unresponsive installers, and pressure to pay for the company’s mistakes — a sequence that convinced her not to recommend them.
Leona M. had solar installed on her house, then discovered the installer never completed the PG&E permission-to-operate (PTO) step. She tried repeatedly to contact the company by phone and email but couldn't get through, and learned the crew had closed out their accounts. Left with an installed system that lacked formal PTO and no response from the contractor, she declined to recommend them — the defining problem being an installed system that couldn’t be put into service because the installer vanished after closing their accounts.
Alice chose Heritage Solar for several homes and ended up sending family members their way after every installation went smoothly. She found the company’s pricing competitive and their customer care consistent across jobs, so she relied on them more than once rather than treating solar as a one-off. The most memorable part of her experience centered on Heritage’s representative, Kathy Kileen — she handled every step with knowledge, punctuality, reliability and a friendly, courteous manner that made the whole process easy. Because installations worked out well at multiple addresses and relatives became customers too, Alice feels confident recommending Heritage Solar and Kathy to anyone considering solar for a home or a business.
Casey Morrow signed a contract for rooftop solar that was supposed to be finished in March but ended up waiting until September. They spent weeks calling and emailing—sometimes up to 20 times a day—only to find an office that felt abandoned and staff who rarely followed up. Progress stalled in a back-and-forth with PGE: the installer blamed the utility, the utility pointed back to the installer, and the project dragged on until Casey had to threaten cancellation twice just to get movement. When the system finally went live it landed on the opposite side of the roof from where they were promised, and the household still uses more power than the array produces even with the AC turned off. Meanwhile the company billed them for five months despite providing no service, promised an overcharge refund for work that turned out to be unnecessary, and offered nothing but replies that they needed to “speak to the owner” — then went quiet. The detail that sticks: months of billing with no service and no clear refund or explanation about why the panels were placed incorrectly.
Ray R had solar panels installed on his home in November 2022 but didn’t get permission to operate (PTO) until August 2023. He tracked the long delay to a failed initial inspection and to the installer mishandling the interconnection paperwork — the company submitted the application three times and Southern California Edison kept rejecting it for missing documents. During that stretch the installer became hard to reach and kept making promises that never materialized. Frustrated, he plans to file a formal BBB complaint. The striking takeaway: the system itself wasn’t the hold-up so much as repeated paperwork errors and a failed inspection, which caused roughly nine months without PTO and left him wishing he’d gone with another provider.
Long-term Satisfaction
Recent customers rate Heritage Solar 2.6 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.