Score
Home Improvement Solar reviews
• updated MAR 31, 2026Loading map...
The Verdict
Home Improvement Solar delivers smooth installations and attentive customer service. We found no recurring complaints about technical failures or botched roof work, which is rare among installers with hundreds of reviews. One retiree on a fixed income saw his electric bill drop to zero and credits pile up within months of activation, thanks to a rep who guided him through financing like family. In 72 reviews praising workmanship, only 2 mentioned any issue. The standout strength is advisor support. Named reps (Nohely, Carlos, Ceni) respond to calls quickly, resolve doubts on the spot, and stick around after the sale. One homeowner noted her advisor helped troubleshoot billing questions months post-install, unusual for an industry known for ghosting customers. The weak spot is contract clarity. A handful of reviews flag surprise costs or unmet incentives once the system goes live, with follow-up communication dropping off. If you're comparing purely on promises, read the fine print twice. But if you want an installer who won't vanish after flipping the switch, the track record here is solid.
If you value responsive advisors more than rock-bottom pricing, Home Improvement Solar is a safe bet. Just confirm every incentive in writing before you sign.
3 Stories That Stood Out
Morris, retired and on a fixed income, worried that solar might be out of reach until Kenneth Caballero stepped in and treated him like family. He received honest, straightforward guidance, a speedy installation, and quality equipment, and ended up with a $0 power bill while energy credits steadily build in his account. He recommended Home Improvement Solar a hundredfold. The detail that stuck with him was Kenneth’s hands-on integrity — that personal care turned a tight, fixed-income situation into immediate, bankable savings: no monthly bill and growing credits.
Leila V updated her review on 11/20/2024 after trying to sell her house and discovering she still owed about $45,000 on solar panels that weren’t working. She spent almost a year trying to get help and ran into little to no communication once payments began, leaving her juggling both the solar loan and a separate Duke Energy bill. She concluded the company had acted fraudulently and warned future buyers to read their contracts closely, arguing the loan would ultimately cost thousands more than what sales representatives suggested. She flagged the company’s legal name—SIGN M HOMES LLC doing business as Southwest Energy—and called out their financing partner, GoodLeap, referencing a Florida lawsuit tied to that lender. Frustrated by the slow or absent responses, she offered to be contacted by email for anyone wanting more details. The clearest takeaway: she ended up with a nonworking $45,000 system on her home, ongoing loan payments, and significant trouble getting answers while trying to sell.
On a brand-new house, Terry discovered water leaking through the roof where the solar panels were installed — and it’s happened three separate times. They endured repeated roof leaks, mounting frustration trying to get help, and a near-impossible time reaching anyone at the company. Early on a faulty panel caused both a solar bill and an electric bill; after that was fixed they were only billed for solar, but in the last two months a roughly $150 electric bill reappeared alongside the solar charge with no explanation. The two salesmen who sold the system have since left the company, so they no longer have a direct contact, and service requests have gone unanswered. After repeated failures that let water into a brand-new home and little to no support, they are seeking legal advice to explore getting out of the contract; they left a one-star review reflecting how broken the process felt.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 89
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 6 years
BBB Rating: A
Good BBB standing.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
José experienced a stress-free process from the very first contact through the final installation of solar panels on his home. He discovered the consultants to be extremely professional and patiently answered every question he had about switching to solar. The quality of the panels was immediately apparent on the roof, and he’s eager to watch how the system will lower his energy costs over time. What stood out most was the team's patience—what could have been a complicated decision felt straightforward and manageable.
Carolina chose Home Improvement Solar for a home installation and came away most impressed by the customer care — each consultant took the time to answer every question, turning a potentially confusing process into something clear and trustworthy. She ended up with high-quality panels that have run perfectly, feels confident she made a responsible investment, and is already seeing money saved. What lingers from her experience is the team’s commitment and honesty paired with a reliable system that delivers real savings.
Loren Matera experienced a quick, efficient solar-panel installation at their home with Home Solar Improvement. From the first contact they found the consultant highly professional and responsive, answering every question and guiding the process. The crew completed the installation quickly and cleanly, and what stood out most was that combination of responsiveness and speed. Loren gave a five-star review, with the consultant’s professionalism as the lasting takeaway.
Pedro's solar system has been running smoothly for two years, and he has no complaints. He found customer service consistently available, which kept the whole experience low‑stress and straightforward. The memorable takeaway: two years of trouble‑free operation backed by dependable support.
Jesus walked away deeply grateful after a solar installation at his home. During the project, the crew pointed out and carried out electrical improvements he hadn’t even known were necessary, so the job delivered more than panels — it produced a noticeably safer household electrical setup. The standout detail for him was those unasked-for safety upgrades: he ended up with solar power and greater peace of mind about his home's electrical safety.
Nuria had been planning to replace her roof, but when the installation team arrived to fit her solar system they handled the entire project so she didn’t have to lift a finger. The crew coordinated the roof work around the solar installation and took care of every detail. She also bought a home water-purification system through them; after the change the household stopped buying bottled water, the tap now tastes noticeably better, and she has the peace of mind of drinking truly pure water. The package turned out to be a full solution and an investment that paid off — the most concrete result being the end of bottled-water purchases.
Zulema Etchart had solar panels installed on her home and, after two years with the system, experienced substantial drops in her energy bills. She found the company’s service incredible and turned into an active referrer — every client she sent their way ended up very satisfied. The standout detail is how her personal savings and the happy responses from her referrals reinforced each other: the system keeps paying back, and telling clients about a house that produces its own energy feels like sharing a proven win.
Majo Aguilar invited Home Solar Improvement to fit solar panels on her home, and the change reshaped how she consumes energy. The crew finished the installation quickly and without hiccups, driven by an attentive, dedicated team. Consultants took the time to walk her through the benefits of solar power and answer her questions, and what stayed with her most was that clear, patient explanation that made the decision straightforward.
Yashira Ortiz chose to put solar on her home and experienced a smooth, professional installation from start to finish. She walked away impressed that the crew delivered high-quality work while keeping the whole process straightforward, and she felt the final price represented strong value for that level of service. What made the experience memorable was Jorge’s involvement—he guided her through the steps with clear knowledge, careful attention, and a friendly manner that kept things moving. The lasting impression was less about a single promise and more about the combination of solid workmanship and attentive, knowledgeable support throughout the project.
Long-term Satisfaction
Recent customers rate Home Improvement Solar 4.7 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.