James Kate Roofing & Restoration reviews

Jazon called the company to assess roof and gutter damage he'd caused a few years earlier and ended up with both fixed. He watched the crew provide a quote, then patch the roof and repair the gutters instead of pushing him to file an insurance claim. He appreciated the straightforward, no-nonsense approach—honest roofers felt rare, and this team actually did the work. He gave them five stars and left with one clear takeaway: they repair problems, not paperwork.

Sallye turned to James Kate Roofing after a hailstorm, and the project manager who handled her repairs had already been inspecting her roof for several years. He had checked the roof after previous storms and several times found no damage, but this time he discovered hail damage, laid out each step of the repair and claims process, and guided her through the decisions without applying pressure to use the company or to upgrade to pricier materials. The crew replaced the roof in less than a day, while office staff managed communication with her insurer and moved the claim along much faster than she expected. What lingered for her was the inspector’s consistent honesty over the years combined with a one-day replacement and hands-on help with the insurance side.

Verta first crossed paths with James Kate Roofing a few years ago when they put a new roof on her mother’s house. She later hired them for repairs on her own home and repeatedly encountered friendly, straightforward crews who talked her through the work. She felt reassured by their professionalism and never once felt taken advantage of; the team’s easy conversation and honest approach stood out more than any sales pitch. When they finished a job she trusted the result as top-tier, and that combination of solid workmanship and personable service is what kept her coming back.

Mason Thomas called James Kate back after a storm in early 2025; they had put a new roof on his house in 2017, so he trusted them to handle the claim and the work. They met the insurance adjuster on site and pushed to get every eligible repair covered, and communication with the team stayed clear from start to finish. The crews were James Kate employees rather than subcontractors, and a Project Manager ran the job in person—setting protective nets around flower beds, directing the crew, and handling issues as they came up. After a past job in 2017 where a gas line had been nicked (which JK paid to fix), the crew this time inserted a 2x4 along the gas-line run as a preventive measure. The whole roof replacement took one day; when they finished the Project Manager walked the yard with a magnet to pick up stray nails, leaving very little debris. The gutter subcontractor added leaf guards and corrected a drainage path near the front door so water now gets diverted into the gutters instead of down the house. If another storm ever hits, he wouldn’t hesitate to hire them again — the 2x4 gas-line safeguard and the post-job magnet sweep were the details that stuck with him.

Jim called James Kate Roofing several times over the years — two visits for leaks and two for inspections — after a series of roof troubles. During a driving horizontal rain storm years ago he almost watched the drywall by his chimney give way; the crew rebuilt the chimney and then discovered five separate leaks: two stemming from the original builder’s work and three caused by improperly installed flashing from past re-roofs. Earlier this year he spotted ceiling discoloration in the front living area; again the problem traced back to bad flashing. James Kate repaired the damage and added a heat-resistant layer beneath the shingles to help prevent a repeat. He hopes a full roof replacement isn’t on the horizon, but plans to call them if that day comes.

Wade spent a year navigating an insurance claim to replace a storm-damaged roof, and James Kate Roofing — especially Shannon — guided him through every step. Shannon walked him through the paperwork, stayed involved during a difficult process, and coordinated the replacement once the claim settled. The crew completed the roof installation cleanly, handled the cleanup thoroughly, and returned promptly to resolve any issues that popped up. The team paid close attention to detail and didn’t hesitate to fix problems during and after the job. The detail that stuck with him was Shannon’s steady, hands-on support throughout the year-long process.

Candace Mozingo has relied on Bryan Keeton as her go-to roofer for the past ten years, bringing him onto her own projects and consistently referring clients to him during real-estate transactions. He has answered questions at odd hours, kept appointments, and shown up punctually whenever a closing deadline loomed. She credits his availability and timeliness with smoothing last-minute issues and helping deals reach the closing table on schedule every time. After a decade of steady use and referrals, the detail that sticks is his unfailing punctuality—arriving when it matters most to keep closings from falling behind.

Cathy hired James Kate Roofing for a full roof replacement on her home, plus replacement of fascia and trim boards, some siding, new window screens, and repairs to an interior ceiling and the garage. Bryan Keeton served as project manager; he coordinated all contractors, handled the insurance interactions from beginning to end, was available when the adjuster came out, and kept her informed while answering questions quickly. She gave Bryan five stars for going above and beyond to make sure everything was done correctly. More than a year after the installation a couple of small issues appeared; she reached out and he returned within days to take care of them. The detail that stands out is the follow-through — Bryan’s immediate, long-term responsiveness made the difference and left her thanking James Kate Roofing for having caring, reliable staff.

William Fears discovered a leak around his chimney about a year after a new roof went on. He contacted the company and a representative came out and repaired the roof himself at no charge because the work was still under warranty. With heavy rains having contributed to the problem, the technician completed the repair promptly and finished before the next significant storm. He left reassured that the warranty covered the fix and that the company moved quickly enough to prevent further damage.