Score
LA Solar Group reviews
• updated APR 10, 2026Loading map...
The Verdict
LA Solar Group has serious coordination and accountability problems that can leave you stranded mid-project. We found hundreds of complaints describing incomplete installations, unresponsive staff, and homeowners fighting for repairs on systems they've already paid for in full. One customer spent 13 months waiting for a working system because LA Solar submitted three separate permit applications with errors, all while billing staff sent collection notices for invoices already paid. Another paid $50,000 only to discover the panel wiring was mapped incorrectly, making warranty repairs impossible without a $10,000 re-inspection that LA Solar refused to cover. The company does offer competitive quotes (593 reviewers noted strong value), and when projects go smoothly, installation crews finish in under a week. But 399 reviewers flagged project management failures, including missed appointments, unreturned calls lasting weeks, and different subcontractors showing up with conflicting timelines. If something breaks after install, you may wait months for a callback while your panels sit idle during peak summer bills.
If you're considering LA Solar purely for the low bid, know that you're gambling on whether your project lands with a functional crew or falls into the coordination abyss. Given the volume of customers reporting abandoned repairs and billing chaos, explore installers with tighter internal processes.
3 Stories That Stood Out
Jason invested about $50,000 in a residential solar system three years ago and discovered a cascade of problems that left the installation largely unusable. After SolarEdge replaced the inverter under warranty on May 23, 2024, their technicians uncovered multiple non-working optimizers (enhancers). They offered to replace the bad optimizers free, but then found that LA Solar had mapped the array incorrectly during the original install. Because the mapping is wrong, the team cannot identify which optimizers have failed through the monitoring system — every panel would need to be unmounted and re-mapped to pinpoint the faults. That one installation error turned a straightforward warranty repair into a complicated, costly job: several independent installers have quoted roughly $10,000 to remove, inspect, and re-install all 36 panels to correct the mapping and replace the bad units. Jason first communicated with Susan G. at LA Solar and says she was responsive at first; her last message on June 18, 2024, explained scheduling delays because Eugene Shneyde was overwhelmed. Since then, LA Solar has stopped responding. The practical consequences have been severe. The system has not been “f
Daniella began shopping for a residential solar system in late 2021 and picked this company after they matched a competitor’s price and promised a quick turnaround. What followed stretched into six months from signing to when the panels were finally activated. The installation process fractured into a parade of subcontractors — she kept getting calls from different workers with inconsistent timing — and at one point the panels were dropped on her driveway and left there for weeks while phone calls went unanswered unless the company wanted payment. When a technician finally showed up he demanded payment be made to him rather than the contracted party, and she pushed back and told them to deal with their subcontractor. Once the system was live it didn’t produce enough power, so the company downsized her install and required additional panels to meet her needs — at a higher cost because the work had to be redone. After bargaining with the salesperson she refused to pay the full balance until she saw progress, paid amounts as sections were completed, and discovered she couldn’t cancel because they wait until everything is finished. About ten days after the work was completed the firm e
Christopher H. signed a contract on 9/12/2022 to add panels to his existing rooftop array to handle two plug‑in hybrid vehicles and heavier AC use. He picked LA Solar Group through EnergySage because the price looked good and the seller communication during the sales and quoting phase was quick and clean — but the smooth start turned into a long, frustrating slog to final permission to operate (PTO), which didn’t arrive until 10/12/2023. When equipment finally showed up in January 2023, the delivery didn’t match the plans: the project called for seven 450 W panels, but the crew left eight 390 W panels from a different manufacturer. Christopher moved the crates into his garage when the driver tried to leave them outside, and the install itself didn’t happen until 2/7/2023. Once the crew arrived, the install went fairly well: the electricians swapped the EV outlet from a 30 A to a NEMA 15‑40R connector at his request, and the city inspection passed without issue. The real problems came after the physical work finished. The utility backlog partly explained a long wait for PTO, but LA Solar Group’s engineering team also bungled the paperwork — Christopher’s PTO application was sent
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 57
Buyer Beware
Unauthorized Activities
4 reports
Misleading Claims
17 reports
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Mica B. had solar panels installed on her home seven years ago, and the relationship has stayed active ever since. Over the years the company kept an eye on system performance, alerted her when output dropped, and arranged quick repairs so problems didn’t linger — a level of follow-through that ultimately convinced her to add batteries now. During the initial quote process the sales rep laid out several system options and carefully walked her through the trade-offs, including the surprise that pool equipment often needs a separate solar setup in addition to the regular roof array. Clear choices up front plus ongoing, proactive monitoring are the details that set this experience apart for her.
Bing had a rooftop solar panel and battery system installed a year ago and found the whole project completed smoothly. They experienced a fast panel install and a team that responded promptly to inquiries, and both the panels and battery have been working well over the past year. Their only real gripe: the crew didn’t provide enough guidance for interpreting the app’s readouts, so some of the monitoring values remain unclear. Overall no major issues — they gave the job five stars — and suggest future buyers ask for an app walkthrough before the installers leave.
Roger had solar installed on his roof more than five years ago, and the biggest thing he walked away with was a leak that never really went away. Each time the company came back to patch it up, the fix held only until the next rain, when the water started coming through again. What should have been a finished job turned into a long-running problem on the roof, and he ended up feeling let down by a team that seemed unable to solve the issue for good.
Sarah S. had LA Solar Group install rooftop panels and a Tesla battery on her home seven years ago, and recently a technician returned to replace the inverter. She watched him arrive on time, carry the heavy installer up the stairs by himself, dig in, keep the conversation easy, and finish the job quicker than expected. The original installation stood out for handling every LADWP detail and leaving a system that provides reliable power — including the Tesla battery that runs at night — so the house has enjoyed good electricity for years. What lingered most was the combination of a dependable seven-year-old system and a punctual, hard-working tech who handled a tough job on short notice; she ended up with a working inverter and the sense that the company follows through.
Tami found LA Solar Group dependable from the initial installation onward. When she needed a new roof, she called them back to take down and then reinstall the solar array, and when the equipment began showing wear from prolonged exposure to direct, intense sun they diagnosed and repaired the heat-related problems. She appreciated having one team handle the install, the removal/reinstall for roof work, and the follow-up troubleshooting — the fact that they come back for roof jobs and fix sun‑related equipment issues is what stands out about her experience.
Jesse got pulled in by a promise that sounded reassuring on paper: if the solar array didn’t hit the quoted production, LA Solar would update it at no charge, and the contract backed that up. But years after signing on for the system, the panels never came close to the expected output, and the real trouble began when he tried to get that promised fix. The company made the update process so difficult it felt out of reach, with weak communication and repeated signs that the contract would only be honored if he was willing to fight for it in court. For anyone looking at a rooftop solar deal built around performance guarantees, that gap between the written promise and the actual follow-through is the part that would stick.
Tina S. hired LA Solar a few years ago to replace her roof and put a solar array on her home. After comparing several installers, she picked them because their panel layout made the most sense for spacing and expected production — unlike one competitor who proposed scattering panels across the roof, which she learned reduces efficiency. The original rooftop system has performed well, and a few years later she asked the same crew to add a Tesla battery and a Tesla wall charger. Installation ran into a few hiccups, but LA Solar came back, owned the issues and worked through her complaints until everything was fixed. She valued that they stood by their work and priced the package attractively for the final result. The detail that stuck with her: an efficient roof layout plus a contractor who returns to correct problems rather than leaving loose ends.
Tim C. discovered an optimizer had failed on one panel of his nearly ten-year-old rooftop solar system. He contacted LA Solar, and the company handled the warranty order and dispatched a technician. The tech arrived professional and friendly, completed the repair efficiently, and got the system back up and producing. After almost a decade with the installation, he appreciated that LA Solar still managed warranty issues smoothly and resolved the problem in a single visit.
Holly’s experience with LA Solar Group turned into a long-running fight over a 2017 panel installation on her home. In 2024, she discovered the system had missed its minimum production guarantee for the previous two years, and when the company calculated what it owed her, she agreed to the amount and was told a check was coming — but the money never arrived. The deeper problem turned out to be a failed array: 10 panels had gone bad, with 5 completely dead and 5 producing below spec. She was promised replacement panels within 7 days, then spent the next 10 months trading more than 100 emails while the job still sat unfinished. After filing a small claims case, she finally got movement and the panels were replaced, but by then she had already been stuck paying Edison rates as high as 58 cents per kilowatt while LA Solar only reimbursed 19 cents. The court ultimately awarded her $1,976 in underproduction charges, and even then the company didn’t appear at the hearing. A process server later told her she had delivered papers to them six other times, a detail that captures just how hard it had become to get their attention.
Long-term Satisfaction
Long-term satisfaction for LA Solar Group drops to 3.8 ★ compared to early reviews. This is better than 47% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.