Maximo Solar Industries reviews

Charles bought a Maximo solar system three years ago for his home and, after finding Tesla batteries on a year-long backorder, ended up purchasing a SunBeat 10 kWh battery that the sales rep assured him Maximo owned and would maintain. About a year ago the battery began failing well before its time. After repeated attempts to get help, a Maximo crew showed up, installed a software update and concluded the battery itself was faulty. When no one returned to replace it, Charles kept calling; another Maximo team arrived, confirmed the bad battery and contacted SunBeat. A SunBeat technician then inspected the array and initially confirmed that all four modules making up the 10 kWh pack were bad. A few days later that same tech came back with only two replacement batteries, saying his supervisor believed only two were failing — a claim he admitted he didn’t really buy but promised to monitor. Charles watched the system for a month, could see the remaining modules were degraded, and the tech never came back. That visit took place last December — eight months ago — and since then no one has returned. Maximo now tells him the product is no longer affiliated and directs him to SunBeat; SunBe

Dave K. contracted for a 40-plus-panel rooftop system and a Tesla Powerwall, but the project turned into a long, disjointed ordeal. He waited nearly a year with virtually no contact until he started calling; only then did crews finally show up to begin the install. The installers left packaging scattered in the yard and stretched the work over a couple of months, punctuated by weeks with no updates. The company told the finance firm the job was finished before the system had passed inspection or been turned on, which triggered payments. The system failed inspection, then the crew vanished again; they returned claiming to have "corrected" the problem, but it failed a second inspection. He’s now been told another correction was made, yet he still hasn’t been given a date for the inspector to confirm it. What stands out most: payments started while the array remained unapproved and unenergized, leaving him stuck waiting and very frustrated with the contractor.

Aaron V. hired the company to put solar panels on his home expecting certain production and savings, but soon discovered the system underperformed and the installation had been done poorly. He ended up with leaks in his roof and then found the original installer had gone out of business. Another company called offering to take over maintenance and repairs, yet after charging $350 for a roofing fix the leak still persists. His monitoring app won’t communicate with the system, leaving him searching for another solar contractor—likely at more cost. He’s waiting to be included in the class-action lawsuit and remains stuck with a leaking roof, a nonworking app, and an unresolved repair.

Harold C invested roughly $100,000 starting around February 2022 to install a solar-plus-battery system on his Melbourne, Florida home, but the project has been marred by ongoing service failures. He encountered problems from the start and, most recently, crews added two batteries and then walked off the job about three weeks ago without finishing the installation or securing a loose panel. He repeatedly called and emailed for updates, and during one call the company said it would schedule service techs to return and complete the work, but no one ever followed up. After more unanswered attempts, he checked the company website and discovered it listed itself as permanently closed—yet nobody contacted him about the closure or explained who would honor the warranty. He’s now left with a partially completed system, a loose panel needing repair, and no clear path to get the units serviced or the warranty supported.

After sinking about $30,000 into a home solar system, Virgin discovered the inverter mounted on one panel kept failing. The company came out twice to repair that converter, and each visit triggered a $350 service charge — a cost Virgin found unreasonable given the size of the purchase. Technicians replaced parts with refurbished components, which didn’t resolve the frustration. Virgin left multiple messages for the company but never received a return call, so they’re preparing to file a complaint with the Better Business Bureau. The one concrete thing that would change the situation: a phone call from the company to waive the repeated $350 fees and discuss a satisfactory repair; Virgin says they would withdraw the complaint if someone reached out.

Angel paid $29,000 for two solar projects at their Puerto Rico home: four years ago a Tesla Powerwall with eight panels, and four months ago an additional 16 panels. They chose Maximo Solar for the second install because another contractor might refuse to honor the Powerwall warranty, but the job went badly: Maximo collected $27,650 for the new work, left the installation unfinished, and failed to submit any paperwork to the power company to begin net metering. They found the problems so numerous it would take pages to list them, and now they doubt the positive reviews about the company. The most striking detail — nearly the entire payment was taken while crucial filings and the second project remain incomplete.

Barry W. invested about $40,000 in a hybrid Maximo/Tesla system for his home and watched it fail three times in the space of a month. He first called the company when the system went down, but they never showed up, so he ended up hiring a local electrician to get things running. A few weeks later the system failed again; technicians from Maximo finally arrived only after he pre-paid a $150 service fee online despite the system being under warranty. They replaced a bad circuit breaker, but it blew out again immediately, so they swapped it a second time and left a few spare breakers. Three days after that the whole system went dead once more. When he called back the office answered that the technician was on lunch and would call him back — no call came, and the company became effectively unreachable. On top of the repeated outages and the unexpected warranty fee, Barry found communication difficult because most staff spoke little English — fine if you speak Spanish, but not helpful for him. He ended up paying for a chargeable service call on a warrantied system, with recurring failures and no reliable follow-up from the installer.

Dawn L. discovered her roughly $45,000 rooftop solar array had been offline for almost a month. She had paid Maximo for monitoring and maintenance, yet the system remained dead while the account supposedly watched over it. When she called for help, she learned Maximo "had no alarms" and couldn’t see the system remotely. Rather than troubleshoot, the company said it would only send a technician if she paid a $350 visit fee. Coordination problems had shown up earlier: the installation failed final inspection three times because Maximo repeatedly couldn’t get someone to meet the inspector. After those missed appointments, the crew sent her step‑by‑step directions to turn the system on herself instead of coming out to flip the switch. What lingers from her experience is a concrete mismatch between service and expectation — paid monitoring that didn’t catch a month‑long outage, instructions to restart a $45,000 installation by hand, and a $350 charge just to have someone look at the problem.

qcolon15 had a solar system installed at their home in Ponce, PR and ended up with equipment that runs fine only intermittently — when problems occurred, the aftercare fell apart. They encountered terrible local customer service: interactions produced excuses instead of solutions, management behaved unprofessionally, and technicians on service calls seemed underqualified to fix the issues. The only clear highlight was the installation crew, who did a good job setting up the system. The lasting impression: strong installers, but weak and unreliable post‑installation support in Ponce that left the system prone to repeat problems.