Mr Roofing reviews

Caroline moved into a move-in ready house in August 2021, only to have the October storm rip open her ceiling two months later. An overlooked crack in a roof drain — missed during inspection — turned what would have been minor leakage into major water damage after more than a day of heavy rain, leading to eight months of repairs and the need for a full roof replacement. The original roof had been installed by McCurdy, who blamed the previous owner for poor maintenance and denied warranty coverage; finding their customer service unsatisfying, she gathered estimates from three other companies. Mr. Roofing came in as the priciest option, largely because of the higher-end materials they recommended amid widespread supply-chain problems. She chose them anyway because Mitch, her sales rep, presented clear options, stayed responsive by email, and made it easy to reach someone when questions popped up. The material choices and photos of past jobs also convinced her they were choosing a durable solution suited to her roof. When the crew arrived, Juan led a tightly run operation: they showed up on time, communicated before, during, and after the work, photographed progress at every stage,

Peri C. decided a year and a half ago to take on the complex, costly task of replacing the flat roof on her ranch-style house. After getting estimates from Mr. Roofing and three other contractors, she chose them for a job that involved stripping away multiple layers of foam and patchwork, adding tapering to improve water drainage, engineering a way to clear debris from surrounding oaks and redwoods, and re-roofing a tiny, hard-to-reach bathroom roof. From start to finish the project ran smoothly. Mike, who did the estimate, spent quality time walking the roof with her and addressing every concern; the contract he drew up matched the work the crew ultimately performed. On the job, Carlos led the crew, walked her through each phase before they began, and kept her informed with daily progress updates and photos. At the end, Carlos ran through a punch list with her to confirm everything was finished. She ended up with a properly tapered roof that should drain better, easier access for clearing tree debris, and the small bathroom roof repaired — plus a folder of daily photos and a completed punch list that made the whole process easy to verify.

Catherine P. hired Mr. Roofing after a smooth, thorough assessment from Mike O., expecting the installation to mirror the quote. At first the site manager promised daily communication and a firm schedule, but work repeatedly started late, finished late, and the plan changed day to day. When she pointed out alignment problems with the skylight frames or asked routine questions, the manager pushed back and couldn’t provide answers. The crew completed the job with a broken Velux frame left in one skylight, a second skylight installed off-center and crooked, and generally sloppy finishing; one solar-powered blind now keeps closing on its own. Mike O. returned and acknowledged many of the issues, but the company has gone non-responsive since then and offered no repair timeline or restitution for a project Catherine felt was overpriced. She ended up with visible defects and no plan to make them right — the broken skylight frame and the misaligned unit remain the clearest evidence of the poor outcome.

D B. first hired the company to replace a couple of skylights on their home, and two years later went back to have the whole roof replaced. They found the crews professional and thorough on both jobs, and the process stayed straightforward from estimate to finish. The most telling detail: a small skylight project turned into repeat business for a much larger roof replacement, showing consistent quality and ease of working with the team.

Bernie H. has relied on this company for solar work across several homes during more than 30 years living in Daly City. He found the crews friendly and thoroughly professional — they clearly know their business and routinely go beyond expectations. They kept him well informed whenever additional repairs were needed, and installations showed up on time or even earlier than promised. The company also earned the 5 diamond certification. After decades of repeat work, the most telling detail is the trust he still places in them: when it’s time for solar work, he keeps coming back.

Mark O. had the company come out for an on-site inspection; the crew collected everything they needed to prepare an estimate for a complete re-roof and a large SunPower system with dual batteries. He expected an estimate within a week, and after hearing nothing he called and texted the assigned employee. A week later they finally texted back and promised the quote would arrive the next day — that day passed, and then another week went by with no follow-up. After roughly two weeks of chasing a promised estimate, he ended up with nothing and felt his time had been wasted. The detail that sticks: the company twice promised a next‑day estimate and failed to deliver, so anyone who needs reliable, timely follow-up should be cautious.

Brian L. hired the crew to strip an old tar-and-gravel flat roof and install a higher-tech membrane—something like PVC—during a brutal rainy season, and they completed the job in about a week. He found them fast, experienced, and careful with flat-roof materials, and the new roof held up well. A few years later he discovered a problem on the side of the house where shingles had been replaced (not on the main membrane roof). Richardo came by, determined the company was partially at fault for a minor issue, and the team agreed to make it right; the homeowner only paid for the inexpensive materials. Jose and his crew returned, repaired the area neatly, and left the work looking solid. The only real downside he experienced was scheduling: during busy or wet seasons it can be nearly impossible to get a slot, so book early. One practical tip he passes along: if you’re removing tar-and-gravel, ask for a radiant barrier under the new roof. Their prices aren’t always the absolute lowest, but their workmanship and willingness to own and fix problems explain the price point; the moment that stands out is that they came back years later and repaired the fault for nothing more than the cost of,

Patty K. hired Mr. Roofing to replace a particularly challenging roof on her Millbrae home several years ago. She picked them after getting several quotes because they were the most affordable, and the crew handled the job with care—showing up on time, keeping the property tidy, and being especially safety conscious while her small children came and went. The finished roof looked beautiful. Almost ten years later she discovered a leak and, although the work was still under warranty, she braced for a possible hassle. Mr. Roofing answered her call right away, sent someone out quickly, and—despite uncertainty about whether an electrician installing recessed lighting in the attic may have contributed—repaired the leak at no charge. The detail that stuck with her was how promptly and smoothly they honored the warranty a decade after installation.

Kenneth S. initially walked away happy — the installation went smoothly and the crew fixed a small chimney leak into the living room quickly, and that problem never returned. Then a fierce January 2023 deluge changed everything: he woke to a large puddle in the garage and kitchen. Getting the company to come out was difficult, and when they finally inspected they uncovered an installation issue. From there the story stalled — Mr Roofing pointed at the manufacturer GAF, GAF pointed back, and more than a year later the blame game continues while he still mops the kitchen after every heavy rain. Communications from the contractor dwindled to sporadic messages, not action, and he worries about when dry rot might start. The detail that lingers — instead of a repaired roof, he’s left with a routine of cleanup and a year-long stalemate between installer and manufacturer.