PowerHouse Solar reviews

Michael C. has relied on PowerHouse Solar for more than eight years. The company put in solar heating for his pool and then, in 2011, installed a photovoltaic electric system on his home. Travis and Blake stayed consistently responsive and dependable, handling questions and service needs as they came up. Because PowerHouse is an established local outfit and the same people keep showing up when work is needed, he feels confident they’ll be available to maintain his systems for years to come.

Mary first had PowerHouse Solar install a SunPower PV system about seven years ago and added more panels roughly three years later. Because the two installs used different panels and separate monitoring platforms, she ended up juggling two dashboards. Recently Garrett and Mark from PowerHouse came out, combined both systems into a single monitoring platform, and gave her one place to track daily energy production across the entire array. She found them responsive, knowledgeable, and accommodating, and the crew carried out the work professionally. Bruce, the owner, stayed involved and took care of any follow-up. The detail that stuck with her: a unified monitoring view — and the practical payoff of no PG&E bill.

Kathleen D., who first hired Powerhouse Solar in 2003 and was one of Bruce’s earliest customers, expected the same dependable service when the Zogg Fire damaged her system this year. She contacted the company because the insurance adjuster required an on-site inspection rather than a back-and-forth by email. A staffer told her she needed Mark to do the visit and that he would call — but three weeks passed with no contact. Her husband called back yesterday and reached Rhonda, who said they were in a meeting and that someone would return the call; that promise also went unanswered. With a new adjuster assigned, they agreed to accept an emailed estimate to move the claim along, yet the company still failed to follow up. After recommending Powerhouse Solar for 17 years, she ended up not only frustrated by the delay but embarrassed that her endorsement no longer matched the experience.

Brian E has worked with PHS since 2011 and has stuck with them for more than a decade. He found their installations and follow-up service consistently high quality and appreciated working with straightforward, helpful people. Living about 150 miles from the company meant appointments required advance coordination, but with planning things ran smoothly. The clearest takeaway: PHS delivers steady, reliable service over many years — just be ready to schedule ahead if you’re that far away.

Darrell had PowerHouse Solar install a rooftop system on his home ten years ago, and it ran flawlessly ever since. He was pleased with every step of the process, from the initial estimate through the installation. When he went to sell the house an inspector flagged the flashings around the panel mounts; the issue ended up being cosmetic and tied to older flashing technology rather than poor workmanship. Garrett at PowerHouse agreed to correct the flashing anyway, even though the installation warranty had already expired. The thing that stuck with him was that the company stepped in a decade later to fix a nonessential, technology-related issue — a gesture that left him very impressed.

Pam G. discovered squirrels had chewed through the rubber-coated wiring on her ten-year-old solar system — the first problem she’d had in a decade. Chris, Mark, John and Harrison showed up, quickly identified the damage and repaired the wires in short order; they moved efficiently and clearly knew what to do. She figured the critters must like the taste of the rubber, but the important part was that the job was handled fast and the system was back to normal after a single visit. She recommends Powerhouse Solar and encourages others to install panels — the standout detail was the crew’s speed and competence in fixing a rare, critter-caused issue.

Marie D. recommended Power House Solar after having a 3.4 kW photovoltaic system and inverter installed on her house two years ago, and she remains thrilled with the results. She and her husband have not had a PG&E bill since the installation, so they recently asked Bruce and his assistant to come back and estimate increasing capacity—now that they added a hot tub—and to quote a heat-pump water heater. Bruce’s team handled all the rebate and paperwork, making that part very easy, and the installation crew worked over the holidays to hit the end-of-tax-year deadline; Marie recalls them as professional, pleasant young men. Because she and her husband once managed PV operations off-grid in the California desert and have hands-on experience with batteries and generators, they appreciate being grid-tied and not having to manage those extra systems. The detail that sticks with neighbors is her husband pulling up the iPad/iPhone app to show an instant readout of how much power the system is generating.

Edward S. shopped around several solar companies and picked Power House because their pricing was the most competitive. The installation finished and he ended up with a system he's very pleased with. The final barrier — permission to operate from PGE — took months to clear; Power House repeatedly called and wrote to the utility on his behalf, pushing the issue until approval arrived. Their technical expertise and customer service stood out during that process, and the panels are already cutting a substantial chunk off his monthly electric bills. What stuck with him most was that the company didn’t just install equipment — they actively managed the utility paperwork until the system could go live.

Sergio K. ended up with a rooftop solar array that now displays persistent error messages after the business’s primary contact, Don, died. Don had effectively been the company, and when he passed away the phone stopped being answered. He discovered the panels were full of errors and phoned repeatedly for service, only to meet silence. With no staff stepping in to take over repairs or remote troubleshooting, he was left to manage the problem on his own. The detail that matters for future buyers: confirm who will provide ongoing service or emergency support if the installer is essentially a one-person operation.