Prime SLR reviews

Todd Trueblood hired Mustafa and his team to install a home solar system and found their work excellent from the first call to the final details. He connected with Mustafa on three separate occasions and discovered the team to be consistently responsive and thorough each time. Mustafa went beyond installation, recommending a specific battery-backup option that would pair well with the system, so Todd walked away with both the panels in place and a clear, practical path for adding backup power. What lingered for him was the steady responsiveness and the concrete battery recommendation — not a vague upsell, but a usable next step.

Doug had panels installed by Prime Slr three years ago and discovered recently that a breaker fault left the array completely offline — so his system stopped producing and he began losing money. He found that the company's only listed contact was the CEO, but every call routed straight to voicemail and the mailbox was always full, so he couldn't even leave a message. Emails and texts went unanswered, and every attempt to get a technician on site hit a wall. He grew worried that Prime Slr might be forcing customers to hire outside installers to troubleshoot, which could let the company later claim any warranty is voided because another contractor intervened. The most striking detail in his experience was the lack of any reachable support — a full voicemail box that prevented lodging a complaint — leaving him with a nonworking system and no clear path to make a warranty claim.

Silvia had solar panels installed on her home in January 2023 but discovered they were never connected. She tried calling the company repeatedly and found them unresponsive. She also learned the installer arranged bank financing for the system even though she never signed any paperwork. The lasting image is stark: panels sitting on the roof since January, unpowered, while financing appears to have been initiated without her consent.

Waldo Silva had Prime SLR install his solar panels just over a year ago. He appreciated that the installation crew walked him through every step, answered all his questions during the process, and made sure he understood the installation. The team worked quickly and cleaned up completely, leaving the site tidy when they finished. A year later he still highlights their clear explanations and thorough cleanup as the details that mattered most.

Valerie has had a rooftop solar array for nearly two years and remains pleased with how it’s performed. When she needed a roof replacement, she called the same company back; they removed the panels so the roofers could work and then reinstalled the system afterward, scheduling the work around her availability. The easy coordination and willingness to be flexible during the roof project is what stuck with her and reinforced her choice.

Larry R had solar panels installed in June 2025 and was told the battery units would follow. He handed cashier's checks to the installers, then waited — calls went unanswered and no batteries arrived. When he pushed the company for an update, they insisted he had not made a down payment. Frustrated by the mismatch between the payment he gave to installers and the company's denial, he is talking with others about forming a class-action lawsuit. The image that sticks: panels up on the roof, promised batteries missing, and no company confirmation of the funds he paid to the crew.

Marjie discovered a string of solar panels that had stopped working. On a cold, windy day Abdullah came out, traced the problem and repaired the faulty string on the spot. She watched him work professionally and efficiently, and the system was back in order by the end of the visit. The detail that sticks is that he showed up despite the weather and resolved the issue quickly.

When Derek Maxwell signed with Prime Solar he expected the full package the sales pitch promised. Instead he discovered that, more than five months after the panels were installed, the promised batteries never arrived and the expected energy offset never materialized. He’s been exporting power back to the grid without receiving credit because the system can’t be adjusted until the battery portion is completed. Attempts to get answers turned up empty — calls and emails went unanswered, and even reaching out directly to owner Mustafa produced no response. Frustrated, he has consulted a Dallas-based attorney who handles solar contract disputes and says he will shut down the system and pursue contract dissolution if Prime Solar doesn’t follow up. The detail that will matter to other buyers: months after installation the core add-on that enabled the savings — the batteries and the billing adjustments tied to them — hadn’t been delivered, and communication from the company broke down entirely.

Eric De La Rosa signed a contract in November 2024 for a 10 kW solar system with a backup battery for his home. After repeated excuses the panels finally went up in January 2025, but the company blamed a battery backorder and pushed the backup install out to April. By late July 2025 communication collapsed: owner Mustafa stopped answering calls, texts and emails. The last message from Mustafa, sent the month before, claimed the batteries had arrived and only scheduling remained, yet no follow-up or installation materialized. Frustrated with a partial system and no clear timeline, he is now exploring legal options to force completion of the work he paid for.