Simply Solar reviews

Brandon compared a few solar companies before settling on Simply Solar, and the extra cost over the lowest bid turned out to buy a smoother experience rather than just panels on the roof. Janet made the process easy, even when a few tricky parts came up, and the team kept the communication clear from start to finish. He bought the system outright instead of leasing, and the installation landed right the first time, handled by onsite workers who were watchful and polite. Two years later, everything was still running like a charm, which made the company’s combination of education, service, and careful installation the part that stood out.

Jennifer had put a solar system on her home a few years earlier and in November 2025 returned to Simply Solar to add a Franklin Whole Home Battery. She found the handoff between sales, design and field teams smooth: Dean steered the sale with thoughtful, fast communication and clear product knowledge, and Jack ran production with calm clarity, walking her through each step. Worried about keeping NEM 2 eligibility, she watched the design team accommodate one revision and preserve retention without drama. Bobby handled the install, kept communication steady, finished on schedule, and left the battery and system working exactly as promised. Along the way she discovered their systems felt nearly “fault proof” and appreciated that Simply Solar has weathered the solar market’s ups and downs and stayed in business. She noticed they pick panels, inverters and batteries for long-term value, and that their people—honest and reliable—made the whole process feel expert and easy. The detail that lingered most was the continuity of the team—same trusted faces from her first install to the battery add-on—and the fact that the new system went live on time and without hiccups.

Klnguyen76 was drawn in years ago by a solar proposal that promised free panel removal and reinstallation whenever the home eventually needed a roof replacement. The original installation went smoothly on the surface, but when the roof problem finally came up, the experience turned into a fight over a $3,200 removal fee the family had not expected. Even the salesperson acknowledged that the charge was not clearly spelled out in the main agreement, yet the company began leaning on vague fine print elsewhere and still would not point to the exact contract language after repeated requests. Meanwhile, the clock kept ticking on a real home repair: the household had an active roof leak, the roofer kept asking for removal dates, and the company dragged its feet instead of coordinating to get the panels off. What stood out most was how the support seemed to vanish right when the original promise mattered most, leaving them chasing answers for a roof leak while the installer refused to make the promised removal straightforward.

Mike J. hired Simply Solar to outfit his San Carlos home and credits David, the company’s local rep and longtime San Carlos resident, for being knowledgeable, patient and refreshingly unpushy. He asked for a few days to read the contracts and check references, and David agreed without pressure. The installation hit a few initial snags, but the crew corrected them quickly, and the system has run smoothly for more than a year. What stood out most was how responsive and friendly David and the Simply Solar team were whenever he called or emailed. That level of follow-up prompted him to use Simply Solar again on a second property — a repeat hire that underlines the practical difference their customer service made.

Jeff D. hired Simply Solar to design and install a rooftop system on his house in July 2023. He discovered the team stayed responsive, transparent, and professional throughout the process, answering his many questions quickly. The installation itself went smoothly and efficiently, without any problems, and the result is a steep drop in what he now pays for electricity compared with neighbors still tied to PG&E. For Jeff, the standout was the combination of fast, clear communication and a trouble-free install — the practical reasons he chose Simply Solar and the features he says mattered most when picking an installer.

Kim expected the company to honor a promise that had helped close the deal years earlier: free removal and reinstallation of the solar array when the roof eventually needed work on her home. The initial installation had gone smoothly, but when the roof replacement became urgent, the experience turned into a fight over a $3,600 removal charge that had never appeared in the main 2021 agreement. Even the salesperson conceded that the fee was missing from the core contract, yet the company kept leaning on vague fine print outside the agreement to justify it. Kim and her family sent the contract back multiple times, asking someone to point to the exact language behind the charge, while leadership reportedly refused to budge. Meanwhile, the company dragged its feet coordinating with the roofer, even after being told there was an active roof leak and the solar had to come down so the home could be repaired. The lasting impression was of a business that handled the sale one way and the follow-through another, leaving a roof leak and a disputed fee at the center of the experience.

Gail C. hired Simply Solar to install a residential solar system on her home several years ago, and they stayed involved long after the panels went up. She experienced a team that stayed knowledgeable, responsive, and genuinely customer-focused. When an unusual power outage left the backup battery slow to kick in, Simply Solar came out, ran tests, and confirmed the battery itself was working exactly as it had in the past. They then walked her through how to turn the power off completely and explained that the real problem traced back to PG&E. What lingered for her was not just that the hardware performed well, but that the crew returned promptly, diagnosed the situation on-site, and taught her the simple procedure that solved the mystery.

Calvin chose Simply Solar to put panels on his house and ended up with a near-seamless install and big utility savings. The crew handled all the pre-planning: they drew a layout for different banks of panels, inspected his electrical panel, and coordinated an electrician to replace the panel box while installers mounted panels. Everything was finished the same day and powered up immediately — and it’s still working two years later. All that remained was for PG&E to enable solar monitoring, which moved through without a hitch. His electric bill dropped to almost nothing, even when running air conditioning in warm months; now he only pays for the gas furnace in winter and a small transmission charge. He also referred his sister and collected the $1,000 referral fee — a neat bonus on top of what he calls one of the best home-management decisions he’s made.

Kim had chosen the company years earlier because the contract came with a promise of free solar panel removal and reinstallation when the roof eventually needed replacing on their Pleasant Hill home. The original install went smoothly, but when the roof started leaking and it was finally time to take the panels off, the experience turned sour fast. The company came back demanding a $3,200 removal fee, even though a salesperson had already admitted that charge was not spelled out clearly in the main agreement. Instead of pointing to a clean clause, they kept leaning on vague fine print outside the contract and never highlighted the language after being asked multiple times. Meanwhile, their customer service stalled out completely: they would not coordinate with the roofer, kept dragging their feet on scheduling, and ignored the urgency of getting the panels off so the leak could be fixed. What was supposed to be a helpful roof-replacement perk ended up feeling like a bait-and-switch, with the promise of support disappearing the moment the first installation was behind them.