Solar Electric Supply reviews

Kevin spent the last year and a half working with Bill Huss, Scott, and the Solar Electric Supply team to put together a ground‑mount solar system for his property. He leaned on their solar expertise while navigating a tumultuous stretch trying to get his local utility to approve the interconnection, and the team kept answering his constant questions and guiding him through each approval step. All of the equipment arrived on time and efficiently, and they are about to begin ground construction. What stands out for him is that the company didn’t drop off once sales were complete — their persistence and technical help through the utility approvals made the project possible, so he plans to keep them as a partner for future installations.

This homeowner, who runs an aerial roof-drawing and engineering firm, discovered Solar Electric Supply in 2001 and kept coming back over the years. They bought a 7 kW system for their own house and arranged seven more for their HOA; Garrett and his team dug into the roof drawings, designed tailored solutions for each roof, and kitted every address so parts arrived ready to install. They also teamed up on two utility-scale jobs — a 500 kW system with storage for the U.S. National Guard and a 300 kW grid-tied array on Martha’s Vineyard — projects that demanded deep mechanical and PV electrical expertise. Solar Electric Supply supplied the engineering support and coordination that made those complicated builds possible. Referred by REC Group, USA, they kept getting consistently excellent results. The detail that stuck with them was the flawless kitting and delivery for every site — so reliable they wished they could award six stars.

Leonel P. reached out looking for additional quotes on a solar installation and got prompt replies at first. But when he asked for more estimates, the company’s communication abruptly stopped — the salesperson Scott ceased responding. He dug into other reviews and found the same pattern repeated: multiple people noted Scott going dark. What started as a quick, promising exchange ended up a wasted effort because the single point of contact never followed through.

Roy C. runs an aerial roof drawing and engineering company and has partnered with Solar Electric Supply since 2001. He bought a 7 kW rooftop system for his own home and organized seven more for his HOA, with Garrett and his team stepping through roof drawings, designing tailored layouts, kitting all parts per address, and delivering everything without a hitch. He later leaned on the same team for two large, technically demanding projects: a 500 kW system with storage for the U.S. National Guard and a 300 kW grid-tied installation on Martha’s Vineyard. Both jobs pushed engineering limits—complex mechanical issues and advanced PV electrical integration—and he could not have completed them without the company’s expertise. Referred to Solar Electric Supply by REC Group, USA, he kept returning because their consistent accuracy in design, logistics, and hands-on support made them his go-to partner for anything from residential arrays to military-scale systems.

Jerry worked with Scott to assemble a complete solar package for his home, and Scott guided him through the options to include everything in the install. He chose Solaria panels paired with a SolarEdge inverter and optimizers, and the system has delivered power exactly as projected. Now he watches the meter running backward—proof the array is producing as promised.

Eric pushed back in response to Garret G., describing how a small email exchange left his solar work stalled and him out of pocket. He received a message from Scott that only pointed to “Natalie and Will” to handle him and gave no contact details for Martin Electric, so he had no one to call. He phoned Scott twice and heard nothing back, while his solar system stayed down for over a couple of months, costing him time and money. After weeks of silence he hired another company to finish the job. Frustrated, he posted the review; about half an hour later Scott finally rang, but Eric refused to pick up, and then received an email criticizing the post as “bad for business” and offering an unsympathetic remark. He left the exchange feeling infuriated by the lack of communication and by how dismissively the company responded — the lasting impression being that poor follow-up turned a fixable outage into months of lost service and an ended relationship.

Toby H. still remembers calling the company six years after installation and being greeted by name — a small, personal moment that made a big impression. He worked with the team to land the right equipment at a competitive price and ended up with a 33-panel system outfitted with all the bells and whistles. Eleven years on the array continues to perform well, and when he reached out with a question the crew picked up where they'd left off. He hopes to have another system installed with the same people; what stuck with him most was their memory and follow-through.

MrChrisproductions turned to Solar Electric Supply as the go-to source for DIY homeowners and contractors handling their own PV projects. He and his company worked with them on dozens of projects and ran into no hiccups. On every job they relied on the supplier’s customer service—staff were consistently available to field the steady stream of technical and ordering questions that come up during installations. He found the combination of service and pricing unmatched, and what stuck with him most was how responsive and knowledgeable the team remained throughout each project.

Ka bought a 10-panel system with inverters from Bill at Solar Electric Supply and was initially pleased with the purchase. A couple of years later, when they wanted to add more panels the company directed them to a different rep, Scott. For about a week and a half they tried to place the expansion order, emailing repeatedly, but received no replies and couldn't get anyone to move the sale forward. The most striking detail: they had a credit card in hand and were ready to pay, yet the company effectively blocked the purchase by not responding or running the payment, leaving the expansion stalled and the customer frustrated.