Solar Specialist reviews

Crystal P discovered that Solar Specialist slashed her household energy bills by more than half — a dramatic change that underpins everything else in her experience. Two years in, she hasn't run into a single disappointment. She praised the team's fast responses and clear communication, and singled out Sal as the standout representative who stayed on top of questions and follow-up. So pleased, she started recommending the company informally; the people she referred ended up equally happy. The concrete takeaway that stuck with her is simple and specific: responsive service plus more than a 50% cut in bills.

Sheasandra has relied on Solar Specialist for nine years, beginning with pool panels, adding a solar water heater, and ultimately installing a whole-house solar system on her home. She found that Chris handled each project personally — showing up on time, answering questions quickly, and completing installations and the few repairs promptly — and over nearly a decade the issues have been minimal. The steady responsiveness from Chris, who still picks up her calls and follows through, is what made the difference; she remains 100% pleased with the work.

Holley S. went solar with the company almost two years ago after reading their reviews and talking with a team member who reassured her that most problems were just misunderstandings. Since then she discovered the system hasn’t worked right: her electric bills have crept back into the $400 range. She tried calling the company repeatedly but heard nothing back, and the silence left the problem unresolved. The situation worsened when her roommate ended up with a lien related to the installation. Frustrated and out of options, she wrote this review to warn others. The detail that sticks: rising bills paired with unreturned calls and a lien on a household member.

Mark turned to Solar Specialist for three separate solar projects over nine years and each time he ended up with durable equipment, fair pricing and prompt service. He first had them fit a pool solar heater in 2008 that still runs perfectly today, and they came back twice over the years to fix small issues, resolving each problem quickly. In 2012 they installed a PV system with a solar hot water heater and then expanded that system in 2014. When an inverter failed in 2016, the company replaced it under warranty within a few days. Chris guided him through the install and the rebate programs, helping him maximize savings, and that ongoing, knowledgeable support became the foundation of his trust. What sticks with him most is the combination of a 2008 pool heater still working and a warranty repair completed in days — concrete proof the company stands behind its work.

Je has wrestled with underperforming panels on their home solar array for about a year. Two different technicians came out and each concluded the same thing: a panel was bad and needed replacing. The company promised to handle the warranty but then dropped the follow-through — no callbacks, no real updates, just the repeated reply "they are waiting" and notes logged in the system. Over time the situation worsened: two panels stopped producing altogether and two more are producing very little. Meanwhile Je kept paying the monthly loan on the system and began paying much higher Duke Energy bills to make up for the lost generation. The lasting impression is an unresponsive warranty process that left them footing both the loan payments and higher utility costs.

Reynaldo installed about 27 solar panels on his roof after a salesperson, Julio Aquinas, promised big savings, a $6,000 tax refund to cover the financing, and eventual surplus energy payments from FPL. He ended up paying roughly twice his previous electric bill a year after the system went live. The promised $6,000 refund never appeared, the excess-energy checks from FPL never arrived, and attempts to reach the company went unanswered — the installer essentially disappeared. He feels misled by the sales claims, and the clearest takeaway is this: the financing refund and FPL payments that were central to the pitch didn’t materialize, yet his monthly bills climbed instead.

Malachi Tangard chose a residential solar system and has had the unit on his home for more than a year. He dismissed the lone negative review — it came from someone who never actually got solar — and instead found a simple, reliable result: every month he consistently sees more money in his account. After a year of steady savings, the clearest takeaway for him is the predictable monthly boost to his family’s budget.

Whydoumockme had watched three solar companies disappear into bankruptcy over four years, so when they reached out to have work done on their solar panels they felt understandably nervous. Solar Specialist quickly put them at ease: the team communicated clearly, answered every question with patience, and kept them informed throughout the process. After the manufacturer shipped the necessary parts, technicians moved promptly and completed the service without long delays. They appreciated the patience and steady communication above all, rated the customer service excellent, and ended up recommending Solar Specialist — what stuck with them most was the calm, informative communication that rebuilt their confidence.

Mark bought a rooftop solar system in 2013 — 40 panels and two inverters — paid cash and even signed over the government incentives, so he owns the array outright. Dean Greene sold and Solar Specialist installed the system with a 10‑year materials warranty and a 5‑year labor warranty, which he later discovered was unusually short compared with current 20–30 year norms. The array worked until about mid‑2020, then problems began. Dean retired and Mark was directed to Dean’s son, Chris. Chris took weeks to respond and repeatedly described himself as "very busy." When he finally showed up he diagnosed at least one failed inverter, rewired and tested the equipment, and left saying it was fixed. Mark began sending daily photos showing the system still wasn’t producing. Over the next months Chris returned several times, tried different fixes, then shifted blame to the inverter manufacturer and later to the Canadian Solar panels. At one visit Chris said the used panels were worth almost nothing — roughly a few cents on the dollar — and showed little interest in replacing them even after Mark offered to pay half or more of the cost. Throughout the six‑month struggle Mark watched his TE‑