SolaTrue reviews

Minnie chose Solatrue to install solar on her home and found the company guided her through the switch every step of the way. After two years with the system in place, her highest electric bill has been just $10 — a single number that convinced her the panels are working exactly as promised. She keeps that $10 figure front of mind when people ask whether the move to solar was worth it.

Rose bought a home solar system from Southern Solar (now SolaTrue) around April 2023 and discovered it never worked from the start. She called repeatedly; a separate energy-monitoring company inspected the gear and said the installer needed to return, and the original salesman told her to reach out to that crew. The team came back once after installation and then stopped showing up. Calls to the salesman produced a contact who kept postponing service, and at one point a man promised he would take care of the problem for a year—but the follow-through never happened. In July the company filed Chapter 11, leaving her with an inoperable system and no reliable support. She has contacted other installers who say they can fix it, but she’s afraid of being burned again and left the experience as a one-star warning: panels on a roof that never produced and no company left to make it right.

Todd had a solar array installed a couple of years ago on his home through Southern Solar after being promised a straightforward deal: the only monthly charge would be the roughly $300 loan payment for the panels, because the system would produce enough credits to eliminate his utility bill. The salesman, Tyler, guaranteed that if Todd was comfortable with a $300 monthly payment, electricity costs would disappear. Instead, he ended up paying both a $300 solar loan and another $300 electric bill — about $600 a month — and the credits never erased the utility charge. Todd tracked Tyler to Sola True and reached out; the new company initially appeared willing to help but ultimately closed the matter by saying Tyler should not have made that promise, leaving Todd with no remedy. Frustrated and short on time, he delayed filing a complaint and now watches the recurring charge hit his phone each month. The clearest takeaway for future buyers: insist that any assurance about eliminating your electric bill be written into the contract and tied to the company, not just a salesperson’s verbal promise.

Robert S had Southern Solar (since bought by SolaTrue) install a 32-panel system on his roof in February 2023. In the May 2024 derecho one of those panels blew off, and he ended up buying a replacement directly from SolaTrue; he paid for it and received the part in July 2024. Months later the replacement still sits on his property uninstalled — he keeps calling and emailing to get a crew out to fit the single panel but has been unable to get hold of anyone at SolaTrue. The most striking detail is that a paid-for, delivered replacement remains unused because the company hasn’t scheduled the installation.

Alimayu had solar panels installed on his home in early April 2021 and almost immediately began enduring unusually high electric bills. He pressed Southern Solar repeatedly to inspect and repair the system; an assigned electrician kept scheduling visits but never completed the necessary checks or fixed an oven overhead fan and light that stopped working after the installation — a problem he asked about at least 15 times. On October 6, 2022, a technician finally tested the array and discovered the cabling had been installed incorrectly: wires had burned out and caught fire, which left the house at real risk from the faulty wiring. He later learned Enphase’s reports confirmed the system was down. Because of his own health problems he couldn’t pursue the issue aggressively at the time, but the result was that the system sat nonfunctional for more than a year while he still paid equipment costs and high utility bills. He had also requested an RJ45 network connection at installation, but Southern Solar refused and connected via Wi‑Fi only; a later electrician did install the wired connection and got it working. He also found the original junction box was reused instead of replaced, a re

Bonnie H. purchased a combined solar-panel and backup-generator system for her Houston-area home in July 2024. She ended up with the panels installed but, seven months later, still without the generator — a breach of contract that has gone unresolved. Her sales representative, Nicholi, bailed and effectively ghosted her, and repeated calls, emails and texts have produced no callbacks or service. She describes the company’s practices as questionable and unprofessional and is now considering legal action to recover the missing equipment. The concrete result: a roof full of panels but no promised generator and no reliable point of contact.

Walter H bought a residential solar system from Southern Solar in 2021 and had it installed in 2022. Over time two Enphase microinverters failed; Enphase sent replacement units, but after Southern Solar was acquired by Solatrue he ran into a service gap. He contacted Solatrue to schedule a technician to swap the parts, then spent weeks waiting for a callback or any email response. He ended up with nonworking inverters and replacement hardware in hand while customer service stayed silent. The memorable takeaway: the acquisition appears to have left warranty and field-service follow‑through in limbo — prompt repair did not happen, despite the replacements already being available.

Charlie M met with a Southern Solar LLC (now Solatrue LLC) representative on March 22, 2023, who walked him through a system meant to supply the majority of his ranch-style home's electricity. Charlie was interested but pointed out his roof was 21 years old and needed replacement before panels could go on. The salesman promised that if Charlie bought and installed the solar immediately, the company would later come back, remove the panels at no charge when the roof needed replacing, and reinstall them afterward. Charlie agreed based on that assurance. On August 13, 2024 Charlie notified the same rep that the roof replacement was due and reminded him of the earlier promise; the rep recalled the conversation but said he needed management approval. About a week later Solatrue management called and reversed course, saying they could not honor the commitment and that removal and reinstallation would cost $11,000. Charlie informed them he would refer the matter to his lawyer and views the original sales pitch as a deliberate inducement to close the deal; the takeaway that sticks is that a clear, no-cost promise to remove and reinstall panels was later rescinded and replaced by an $11,000

After the company purchased Southern Solar in Fort Worth, Autumn G began contacting the new team about problems she was seeing at her home. She spent weeks reaching out but never received a reply. The unanswered messages left the issues unresolved and her without any support after the acquisition.