SunGrid Solar reviews

Judy R. hired Sungrid to install solar panels on her home and ran into delays when a third-party supplier failed to deliver necessary parts. She found Andrea Hernandes stepping in as mediator between her and the company, staying reachable, answering calls and queries promptly, and pushing the project forward. Andrea tackled the supply issue directly and produced a solution that Judy judged bold and satisfactory. Judy had originally posted a scathing review but amended it after Andrea followed through on her promises. The detail that sticks: Andrea’s constant availability and hands-on mediation turned a near-public complaint into a resolved installation, and Judy closed her update with best wishes to Andrea and Sungrid.

Karina B. singled out two people — Gavin, the Energy Specialist, and Drea, who ran operations and pushed the final permit — as the reason her combined reroof and solar project stayed on track during Los Angeles’s record rains. She watched the team coordinate a full roof replacement, solar install, and EV charger as storms rolled through, then waited about 2–3 weeks for the utility to issue the Notice to Operate before systems went live. She appreciated having a single, professional point of contact who walked her from signed documents through project closeout, which made the process much easier to follow. The payoff came quickly: her first electric bill after activation showed credits instead of charges, confirming the system’s performance. Bundling the reroof, solar, and EV charger also locked in eligibility for the Federal Solar Tax Credit, boosting home value while lowering ongoing energy costs — a practical benefit she highlights as the project’s lasting value.

David S. had Sungrid install solar panels on his roof and discovered they never worked properly from day one. For the last two years he has kept receiving true-up bills from SCE and found that, after adding his solar payments, he pays more than he did before going solar. He reached out for repairs, but Sungrid pushed to sell additional panels instead of fixing the underlying problem and has not honored the terms of the contract he signed. Frustrated and feeling this was his biggest mistake, he’s now close to having the company come remove the array altogether — the most striking detail being two straight years of true-up bills while the installer focuses on upsells rather than resolving the malfunction.

Sherry H. hired SunGrid for a residential solar installation and walked away thrilled. The crew handled everything — the system design, permit filings, financing arrangements, the physical installation and even coordination with the utility — so she never had to juggle separate vendors or paperwork. What stood out most was the end-to-end service: SunGrid carried the project from start to finish, leaving her with a finished system and the certainty that every step had been taken care of.

Mea discovered the installation crew was unfailingly polite, professional and impressively efficient, which turned a major home upgrade into a low-stress experience. She experienced a seamless, easy process from paperwork through the on-site work, with the crew moving quickly and leaving no mess. Now she’s waiting for the utility to grant permission to operate and is already anticipating lower energy bills and the satisfaction of reducing her carbon footprint. The detail that lingers: a courteous, no-drama install left only the final approval between her and the savings.

Mina G. discovered her SunGrid solar array never reached the quoted production — it fell short of the 93% offset she was promised. She waited a full year at the company's request to see if performance would improve. Andrew Higgins, the CEO, promised to either relocate panels or add one more at no additional cost to get the system to the quoted kWh; after that commitment he stopped responding. She remains below the promised production and without the corrective work or follow-up she was told would be provided.

Dennis chose Andrew Higgins and Sungrid to install solar on his home and ended up with a system that slashed his PG&E bill from about $275 a month to roughly $12. Andrew measured the roof, went through past PG&E statements to size the system, and pointed out that adding a couple of extra panels would make sense if he ever bought an electric car. The crew completed the install promptly and showed solid craftsmanship, and Sungrid’s office followed up afterward to check how the system was performing. He appreciated the hands-on sizing, the tidy installation, and the post-install care — and plans to call Andrew back when he’s ready to add panels for an EV.

Jessi G. had solar panels put on her house in April 2022 and discovered by July that the system was already having problems. Over the next year her electric bills stayed high instead of dropping, so she spent months trying to get the installer to fix it. She called the main number, emailed, and left repeated messages for general manager Andrew with no return calls or responses. After about six months of chasing, she finally reached Andrew; he promised a callback in a few days, but another six months passed with no word. In total she only spoke to someone at the company twice, and both conversations were unpleasant. Now she’s left with panels that don’t work, mounting bills, and no clear repairs or even confirmation the company is still in business — a situation that underlines how quickly post‑sale support can vanish.

Stephen P. updated this review on 12/25 after discovering that tenants at his rental properties across the street began getting hefty SCE true-up bills tied to solar systems Sun Grid Solar had installed. He found one tenant billed roughly $500–$600 and another hit with a $2,000 true-up this year, even though those roofs were equipped with the "newer" panels that were supposed to be the best. He traced the charges back to the installations and reached out to Andrew, the company's owner, only to be ghosted. With unexpected bills piling up for his tenants and no response from Sun Grid Solar, he has warned that a lawsuit will follow unless Andrew steps in and fixes the situation.