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SunGrid Solar reviews
• updated MAR 3, 2026Loading map...
The Verdict
SunGrid Solar isn't worth the risk. We analyzed dozens of reviews and found a troubling pattern: the company delivers smooth installations and friendly reps up front, but when systems underperform or break down, you'll hit a wall of silence. One customer waited six months of calls and emails to reach the general manager Andrew, got promised a callback in a few days, then heard nothing for another six months. Another was promised by the CEO himself that panels would be moved or added at no cost to fix production shortfalls, then got ghosted entirely. Seven reviewers report systems that never hit promised energy output, with follow-up requests ignored for months or dismissed with a sales pitch for more panels instead of fixes. The early praise for responsive service and bill savings makes sense given that 28 reviews mention strong project management during installation, but 6 customers explicitly flag post-sale support failures once the panels are up. If your system works perfectly from day one, you may never need support. But if something goes wrong after install, you're gambling that Andrew will pick up the phone this time.
If you want an installer who'll actually answer when your panels underperform, look elsewhere. The risk of being ignored post-install outweighs the upfront customer service.
3 Stories That Stood Out
Jessi G. had solar panels put on her house in April 2022 and discovered by July that the system was already having problems. Over the next year her electric bills stayed high instead of dropping, so she spent months trying to get the installer to fix it. She called the main number, emailed, and left repeated messages for general manager Andrew with no return calls or responses. After about six months of chasing, she finally reached Andrew; he promised a callback in a few days, but another six months passed with no word. In total she only spoke to someone at the company twice, and both conversations were unpleasant. Now she’s left with panels that don’t work, mounting bills, and no clear repairs or even confirmation the company is still in business — a situation that underlines how quickly post‑sale support can vanish.
Mina G. discovered her SunGrid solar array never reached the quoted production — it fell short of the 93% offset she was promised. She waited a full year at the company's request to see if performance would improve. Andrew Higgins, the CEO, promised to either relocate panels or add one more at no additional cost to get the system to the quoted kWh; after that commitment he stopped responding. She remains below the promised production and without the corrective work or follow-up she was told would be provided.
Paul Z. moved forward with a 25-panel system for his home and watched the entire project finish in under a month. He found the owner's hands-on approach set the tone: Andrew stayed available throughout, personally coordinated the schedule, and kept every step tightly synchronized so nothing lagged. Contracts and the system design arrived within three days; an installer came out three days later to measure; the county approved the plans in about a week; and within days Andrew called to lock an install date. Materials were ordered and shipped within five days, the crew showed up three days after that, and the array was installed and operational within four days. The county inspector passed the job on the final day, the permit was submitted to Edison the next day, and Edison authorized operation within two days. He appreciated the practical attention to detail: cracked roof tiles were replaced immediately, all conduit was painted to match the house, runs were straight, and a few minor issues in his original panel were fixed on the spot with no change order or extra charge. The installer stayed with the inspector to walk through the work, the company’s job-tracking app kept him in it
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 61
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 7 years
BBB Rating: A
Good BBB standing.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Giovanni hired SunGrid to install solar on his home and found their blend of technical competence and fast, concise communication immediately reassuring. He encountered a small team — Andrew, Drea, Diego and Edward — who kept interactions business-like yet courteous. Edward and Diego showed clear hands-on expertise during the install and when navigating permitting, while Drea took charge of both internal and external coordination and kept him regularly updated. The company answered his detailed, technical questions promptly and directly, which mattered to a buyer who focuses on details. The lasting impression: steady coordination plus installers who know permitting inside out made the project move smoothly from question to completion.
Judy R. hired Sungrid to install solar panels on her home and ran into delays when a third-party supplier failed to deliver necessary parts. She found Andrea Hernandes stepping in as mediator between her and the company, staying reachable, answering calls and queries promptly, and pushing the project forward. Andrea tackled the supply issue directly and produced a solution that Judy judged bold and satisfactory. Judy had originally posted a scathing review but amended it after Andrea followed through on her promises. The detail that sticks: Andrea’s constant availability and hands-on mediation turned a near-public complaint into a resolved installation, and Judy closed her update with best wishes to Andrea and Sungrid.
David S. had Sungrid install solar panels on his roof and discovered they never worked properly from day one. For the last two years he has kept receiving true-up bills from SCE and found that, after adding his solar payments, he pays more than he did before going solar. He reached out for repairs, but Sungrid pushed to sell additional panels instead of fixing the underlying problem and has not honored the terms of the contract he signed. Frustrated and feeling this was his biggest mistake, he’s now close to having the company come remove the array altogether — the most striking detail being two straight years of true-up bills while the installer focuses on upsells rather than resolving the malfunction.
Sherry H. hired SunGrid for a residential solar installation and walked away thrilled. The crew handled everything — the system design, permit filings, financing arrangements, the physical installation and even coordination with the utility — so she never had to juggle separate vendors or paperwork. What stood out most was the end-to-end service: SunGrid carried the project from start to finish, leaving her with a finished system and the certainty that every step had been taken care of.
Mea discovered the installation crew was unfailingly polite, professional and impressively efficient, which turned a major home upgrade into a low-stress experience. She experienced a seamless, easy process from paperwork through the on-site work, with the crew moving quickly and leaving no mess. Now she’s waiting for the utility to grant permission to operate and is already anticipating lower energy bills and the satisfaction of reducing her carbon footprint. The detail that lingers: a courteous, no-drama install left only the final approval between her and the savings.
Sean G. had solar installed on his home and worked directly with Andrew, who came prepared and laid out options that delivered value Sean found unbeatable in the market. He received proactive updates at every stage, so he rarely had to chase the timeline or paperwork. The array ended up looking very sleek — all-black panels that sit cleanly on the roof — and the team even matched the panel color to his house paint and roof shingles. He walked away impressed by the clear communication, competitive pricing, and the attention to cosmetic detail, with the color-matching detail standing out as the most memorable part of the job.
Karina B. singled out two people — Gavin, the Energy Specialist, and Drea, who ran operations and pushed the final permit — as the reason her combined reroof and solar project stayed on track during Los Angeles’s record rains. She watched the team coordinate a full roof replacement, solar install, and EV charger as storms rolled through, then waited about 2–3 weeks for the utility to issue the Notice to Operate before systems went live. She appreciated having a single, professional point of contact who walked her from signed documents through project closeout, which made the process much easier to follow. The payoff came quickly: her first electric bill after activation showed credits instead of charges, confirming the system’s performance. Bundling the reroof, solar, and EV charger also locked in eligibility for the Federal Solar Tax Credit, boosting home value while lowering ongoing energy costs — a practical benefit she highlights as the project’s lasting value.
Dennis chose Andrew Higgins and Sungrid to install solar on his home and ended up with a system that slashed his PG&E bill from about $275 a month to roughly $12. Andrew measured the roof, went through past PG&E statements to size the system, and pointed out that adding a couple of extra panels would make sense if he ever bought an electric car. The crew completed the install promptly and showed solid craftsmanship, and Sungrid’s office followed up afterward to check how the system was performing. He appreciated the hands-on sizing, the tidy installation, and the post-install care — and plans to call Andrew back when he’s ready to add panels for an EV.
Mina G. discovered her SunGrid solar array never reached the quoted production — it fell short of the 93% offset she was promised. She waited a full year at the company's request to see if performance would improve. Andrew Higgins, the CEO, promised to either relocate panels or add one more at no additional cost to get the system to the quoted kWh; after that commitment he stopped responding. She remains below the promised production and without the corrective work or follow-up she was told would be provided.
Long-term Satisfaction
Long-term satisfaction for SunGrid Solar drops to 1.0 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.