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SunStar Solutions reviews
• updated MAR 31, 2026Loading map...
The Verdict
SunStar Solutions does fast installs, then disappears when things break. One homeowner watched her system fail three separate times after repair visits, spending months without solar power while still paying both the loan and her electric bill. Another lost hundreds of dollars of food when panels went offline and the backup battery never kicked in. We found 28 reviews describing the same pattern: clean installation crew, then radio silence. The post-install support score of 3.3 reflects what happens after the panels go up. When systems underperform or inverters blow, customers report waiting weeks for callbacks, missing scheduled appointments, and paying double (loan plus electric bill) for equipment that doesn't work. The workmanship score of 4.3 tells you the roof attachments and wiring are solid. But 26 reviews cite value problems, and several describe bills doubling after switching to SunStar's required buyback provider. If you want panels installed in seven days, they'll deliver. If you want someone to answer the phone in month eight when your system stops generating power, you're rolling dice with expensive consequences.
If you need a solar company that will still pick up the phone six months after install, skip SunStar. The crews do clean work, but the support infrastructure collapses the moment something goes wrong, and broken systems stay broken for months.
3 Stories That Stood Out
In late March 2025 Juan had a solar panel system installed on his home; the installation itself was quick and the wiring crew left everything neatly done. A few days later, after a random power outage around April 2, the panels stopped producing and the backup system failed to kick in as it should. He tried calling Sunstar Solutions repeatedly with no luck; after about a week he finally reached someone who scheduled a technician for April 15. That tech repaired the system, but the very next day the array went dark again. He escalated attempts—phone calls, an online complaint and even a call to the equipment manufacturer, who found a blown inverter but could not intervene because they hadn’t done the install. For the rest of April and all of May the panels generated nothing, leaving him paying both the loan and his electricity bill. In mid‑June he managed to get another appointment; technicians fixed the system on June 24, only for it to fail the following day. A July 15 appointment was later canceled by Sunstar on the day of the visit. Throughout the ordeal he praised the field technicians’ workmanship but encountered persistent company unresponsiveness and repeated breakdowns. By
Jacob Rivas hired Sunstar to add solar to his home and ended up with a mixed experience: a standout installation crew but persistent communication failures that cost time and money. He found the electricians skilled and committed — they worked through problems with the utility (TNMP) and completed a clean install — but the sales and customer-service side faltered. The project stalled for nearly three months before the install finished, and he had to keep paying two months of a solar loan while the system wasn’t even producing, on top of his regular electric bill. After the install, connection issues left him without power for two days and he lost hundreds of dollars of food. Sunstar initially promised reimbursement for some of those losses, help covering the loan payments that occurred while the system wasn’t collecting, and assistance with a transfer fee to move to a utility offering a solar buyback — then largely went silent for weeks, delivering false promises and sporadic or nonexistent responses. After persistent follow-up, a customer-service rep named Cecilee stepped in, cleared up confusion about who should be the primary contact, and secured the financial compensation they`
Nichole W walked into a polished sales pitch that promised tree trimming and added attic insulation as part of the job for her home. The installation itself suffered from poor communication, and during the work a vent ended up bent. It’s been ten months and she keeps getting the runaround about the promised tree cutting and insulation—two appointments to complete that follow-up work were canceled. Recent energy bills have climbed above $200, so the system isn’t producing enough; she’s now paying more than $200 a month for the solar panels plus another $200-plus to the utility. The most lasting impression is concrete: unfinished, promised fixes and persistently high bills after nearly a year.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 50
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 5 years
Newer than most installers in the market.
BBB Rating: D-
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Israel first had SunStar Solutions install solar panels on his home about two years ago, and that initial job went smoothly — the crew arrived professional and friendly and took time to answer his questions. He heard from them again earlier this year when they reached out with a clear, no-pressure proposal to expand the system with additional panels and add batteries. He appreciated the straightforward explanation, decided to move forward, and the follow-up install finished quickly and without fuss. Now he monitors the system through an easy app: the batteries charge during the day and run the house at night, so he’s drawing far less from the grid. The detail that stood out most was the company checking back with a practical upgrade option rather than a hard sell — and the battery setup noticeably increased his solar yield.
Israel V brought SunStar Solutions in to install solar panels on his home about two years ago, and the initial project unfolded without headaches. The installation crew acted friendly and professional, always willing to answer his questions. Earlier this year the company followed up with an option to add more panels and batteries; they reached out, explained the upgrade clearly and without pressure, and he decided to go ahead. The expanded system has been performing well — he can monitor generation and storage through the company’s simple app, which he actually enjoys checking. The batteries top up during the day and run the house at night, so he’s keeping far more of his own energy instead of sending it back to the grid. What stays with him most is the proactive upgrade offer combined with the visible, day‑to‑night battery behavior in the app — a concrete change in how much solar power he gets to use.
Travis invested in a large solar setup — 40 panels and three batteries — intending it to run his well, but discovered the system would only power the pump for about 30 seconds. He watched the project stall as no certified electrician ever visited to troubleshoot the issue, and communication deteriorated when a company representative spoke to his wife in an unprofessional way. He had the system financed, then learned the installer cancelled the contract after failing to secure a permission-to-operate (PTO). Left with financed equipment that didn’t reliably power essential loads and no completed PTO or certified electrician visit, he concluded the company lacked the competence to finish the job — the missing PTO and unresolved electrical work became the decisive failure.
Xel experienced excellent service from the very first contact and discovered the company delivered on its promises. They had a solar system installed on their home five years ago and ended up with enormous savings on their energy bills ever since.
Jennice connected with Josue to explore going solar and found his friendly, patient guidance made the decision straightforward. She ended up with a system she loves and was pleasantly surprised at how smooth and easy the whole process felt. She credits Josue's clear explanations for turning what could have been a complicated purchase into an effortless experience.
Bennie P. handed over $90,000 for a residential solar installation and, once the panels were in place, discovered Sunstar Solutions stopped providing service. He tried repeatedly to get help for issues under the warranty—calling, texting and leaving messages—but the company didn’t return calls, hung up when contacted, missed scheduled service appointments and otherwise ignored requests for warranty work. He ended up with an installed system but no post‑installation support after paying in full, a striking detail any buyer who cares about warranty coverage should note.
Solomon, new to solar and installing a residential system with battery backup, discovered the whole process took longer than he expected. The wait for the battery and the time to finish installations stretched the timeline, but the technician completed the job with neat, clean work that left the panels and wiring looking professional. He walked away excited about cutting electricity bills and satisfied that the company followed through despite the delays. He gave Son Star Solution five stars and thanked them — what stuck with him most was the tidy installation and the prospect of real savings on his energy bills.
Anthony Roccaforte had Malakai knock on his door, and within seven days he went from that first visit to signing the paperwork and completing a residential solar installation. He discovered the financing was simple and straightforward — no credit check at all — which made the decision easy. Alex and Mark, the electricians on site, greeted him warmly and kept things welcoming throughout the process. The installation crew treated the property with clear respect and professionalism; their manner impressed the neighborhood so much that even his neighbor decided to get into solar. What stuck with him most was the speed and smoothness: a full install in seven days and hassle-free financing.
Travis Hodges had a residential solar system installed less than a year ago and discovered the inverter already needed replacing. He ran into problems getting the company to schedule the warranty work, encountering slow or difficult scheduling when he tried to arrange the replacement. The core issue: a major component failed early and the provider’s warranty process didn’t move quickly enough to get the system back online. The detail that lingers — a sub‑year‑old system sidelined by a faulty inverter and slow warranty scheduling — is what prospective buyers should confirm with a company before committing.
Long-term Satisfaction
Long-term customers rate SunStar Solutions 5.0 ★ — higher than early reviews. This growth is better than 100% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.