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Sustainable Solar and Storage reviews
• updated MAR 31, 2026Loading map...
The Verdict
Sustainable Solar and Storage completes installations quickly while refusing jobs they can't do right. In one case, they walked away from a sale rather than mount panels on a roof they deemed marginal, even when the homeowner was willing to assume full liability. That level of restraint is rare in an industry where most installers will take any job. We analyzed dozens of reviews and found zero complaints about workmanship or post-installation support. Eight reviewers specifically praised the installation process as seamless, with one noting the company managed to schedule their project when competitors couldn't. The savings numbers back up the enthusiasm. One customer banked 10,000 kilowatt-hours of excess credits in 18 months despite using power freely, while another eliminated their winter gas bill entirely by pairing panels with electric wall heaters. Reviews consistently name sales rep Idiris as unusually honest and pressure-free, a detail worth noting if you've been burned by aggressive solar pitches elsewhere.
If you want an installer who'll turn down your money rather than cut corners on your roof, Sustainable Solar and Storage is worth the call. The trade-off is they may refuse marginal projects outright, but you'll avoid the long-term headaches that come with a compromised install.
3 Stories That Stood Out
In September 2023 Matt pursued a solar install for his ranch-style home and hit it off with Greg and the crew — the sales conversations felt positive and professional. The interaction unraveled after the roof inspection: the company determined the roof required a complete replacement before any panels could go up. Matt offered a common industry fix — a patch-and-paint — and volunteered to accept full liability for the roof, but the installer would not accept that compromise. He walked away disappointed and surprised, especially given the company’s generally favorable reviews, and wanted others to know that in his case the only route the company would accept was a full roof replacement rather than a cosmetic repair or homeowner-accepted risk.
Benjamin had a 29-panel system installed on his house about 18 months ago and discovered it produced far more power than expected. He ended up with nearly 10,000 kWh of surplus energy credited to his Con Edison account, and has been very pleased with the system’s production ever since. The standout detail for him — and the clearest takeaway for buyers — is seeing that substantial credit appear after only a year and a half.
Gregory L. found a team willing to take on an installation other companies had declined. He encountered consummate professionals who guided him through every step and were genuinely helpful without any sales pressure. The move to solar felt seamless rather than stressful, and the crew completed what others wouldn’t take on. He walked away most impressed that they handled a tricky install and never pushed a hard sell.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 93
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 5 years
Newer than most installers in the market.
BBB Rating
Not BBB rated.
Review Patterns
What You Can Expect
Gregory L. found a team willing to take on an installation other companies had declined. He encountered consummate professionals who guided him through every step and were genuinely helpful without any sales pressure. The move to solar felt seamless rather than stressful, and the crew completed what others wouldn’t take on. He walked away most impressed that they handled a tricky install and never pushed a hard sell.
Brittany W. worked with Sustainable Solar on a residential solar project and found the whole process remarkably quick and seamless. She experienced professional service from first contact to completion, with the team answering every question and addressing her concerns without delay. What stood out most was their speed combined with clear, knowledgeable communication — the job finished cleanly and left her confident in the outcome.
Stella Jack worked with Idris during her solar project and found his involvement pivotal. He made sure every concern she raised was addressed, providing clear answers and follow-through so nothing was left hanging. The lasting impression was Idris’s responsiveness and attention to detail — the part of the experience that mattered most to her.
Lisa hired Sustainable Solar and Storage for a solar-plus-storage project at her Bronx home and found the entire experience easy and manageable from start to finish. She ended up very satisfied with the company's service, the way the process was handled, and the overall cost. What stood out was how straightforward every step felt—no prolonged back-and-forth or hidden complications—so the work stayed on track. The detail that stuck with her: a smooth, affordable turnaround that didn’t become a hassle.
Patricia found the entire process smooth and straightforward. She moved through each step with very little effort and had nothing to complain about — the most memorable part was how genuinely hassle-free the experience felt.
Shae Campbell set out to put solar on their home and discovered Sustainable Solar & Storage made the whole thing surprisingly simple. The standout was the team's guidance: clear explanations, a deep knowledge of options, and a keen attention to detail that moved Shae from uncertainty to a confident decision. Prompt responses kept the process moving, and the staff stayed helpful and engaged at every step. In the end, Shae walked away impressed by the combination of expertise and responsiveness that turned a potentially daunting project into an effortless one.
Benjamin had a 29-panel system installed on his house about 18 months ago and discovered it produced far more power than expected. He ended up with nearly 10,000 kWh of surplus energy credited to his Con Edison account, and has been very pleased with the system’s production ever since. The standout detail for him — and the clearest takeaway for buyers — is seeing that substantial credit appear after only a year and a half.
Regina went solar three years ago and has watched her electric bills shrink ever since. She connected with Idiris to get the panels installed and credits that decision with substantial savings over time. With the current heatwave she expects those monthly savings to climb even higher. She even made a short video urging viewers to consider solar for themselves. Three years in, the memorable takeaway for her is simple: the system has delivered real, ongoing reductions in her energy costs—especially when temperatures spike—and that’s the reason she encourages others to look into it.
Patricia H installed a Sustainable Solar system on her two-family home to rein in rising energy costs and reduce her environmental footprint. She found the panels paid off faster than expected: by the 2.27.04 update, the savings had exceeded her hopes. She then replaced gas heating with electric solutions — HeatSpan wall-mounted heaters in each bedroom and an electric fireplace in the living room — and discovered she no longer owes payments to her electric company and, most importantly, saw her once-outrageous winter gas bill disappear. She celebrated the financial relief and the environmental benefit alike.