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Synergy Power reviews
• updated APR 10, 2026Loading map...
The Verdict
Synergy Power runs one of the tightest operations we've seen. We analyzed reviews spanning years of installations and couldn't find a pattern of broken promises or botched follow-through. The company handles everything in-house, from sales through permitting to installation and post-sale support, and 106 reviews cite the quality of their workmanship. One homeowner described his inverter failing again a month after replacement; the owner never called back, and the customer switched it on himself after calling the manufacturer. That's the harshest complaint we found. Meanwhile, 79 reviews praise post-installation support, often noting same-day responses and next-day site visits. Sixteen customers mentioned feared roof leaks that never materialized, and install crews routinely photographed their flashing work unprompted. In one case, the team noticed two panels underperforming weeks after final payment, diagnosed neighbor shading, and relocated the panels the next day without the homeowner asking. Sales reps let customers choose specific panel models instead of pushing inventory, and the owner once interrupted a call to talk a buyer out of an inefficient pool heat pump. If you want an installer who'll fix problems you didn't know existed and skip upsells that don't pencil out, Synergy is worth the premium.
If you're comparing on price alone, you may find a cheaper quote. But if you want a local installer who photographs roof penetrations without being asked and relocates underperforming panels weeks after you've paid in full, Synergy delivers.
3 Stories That Stood Out
After years of sitting on the fence and talking to dozens of installers, Marc S. finally pulled the trigger and narrowed his choice to Synergy Power and one other company. He chose Synergy largely because DeAnn Young worked with him on options and pricing and — unlike most installers he’d met — let him pick the panels he wanted. He appreciated DeAnn’s transparency and the absence of pressure during the decision process. Even with a rush of bookings tied to the tax incentive ending in September 2025, Synergy honored the original install date despite Marc taking a few weeks to sign the contract. The crew showed up and completed the entire installation in one day. Julian, the lead installer, kept him updated throughout, and when Julian was busy other team members — Omar, Martin, Hugo, and Isaac — stepped in to answer questions. Because Marc’s biggest worry was roof leaks, the crew photographed the work to provide visual proof and ease his concerns. On the back end, Rebekah and the accounting team handled a few hiccups with the credit union so the paperwork stayed on track, and Ruby took his initial after-hours call, carefully collecting details and passing them to DeAnn. Most of a
Nan researched options on EnergySage and Yelp and chose a local small business to handle a complex, three-story new-construction solar job because she wanted fair pricing and the kind of customization a smaller crew can deliver. She watched the process unfold — system design, installation, inspection and being ported into the PGE grid — and everything went smoothly. Once the system started, she noticed in the app that two of the 14 panels were producing only a third to half as much as the others; Dave picked up the same anomaly, reached out to the construction team, and they traced it to a neighbor’s shade that only appears at certain times of day. The crew returned the next day, moved and reinstalled the two panels, and the output returned to normal. That fix happened a couple of weeks after she had paid in full and required zero involvement from her. What stands out is how proactive and efficient Dave and the team were — now she checks the solar app for fun to see how much free power the system is making.
Mana V. discovered her inverter had failed at home and the installer replaced the entire unit with a newer model — a fix that restored power but came without any explanation. She later learned there’s a simple reset switch inside the inverter box, essentially a fuse-like toggle that would have brought power back instantly; having never dealt with solar inverters before, she didn’t know to look. When the inverter tripped again last month after an overload, she called the owner and sent photos while sitting in the dark, but got no response. The manufacturer walked her through where the switch is and how to reset it, so she suspects the first “replacement” may have been unnecessary and turned into a costly day of labor. Frustrated by what she describes as poor communication and a lack of regard for customers, she ended up feeling billed and brushed off rather than informed. Her takeaway: confirm where the internal reset is and get clear communication before agreeing to major repairs.
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How We Got To Trust Score 91
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Serving customers for 9 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Gloria had Synergy Power put solar panels on her home twice—first in 2021 and again in 2023—and in 2021 they also installed a 240V outlet intended for an electric vehicle. When she finally bought a plug‑in hybrid and its charger, she couldn’t push the charger fully into that outlet and assumed the receptacle was too shallow. Synergy Power sent Julian M., who discovered the real problem: she simply didn’t have enough strength to seat the connector past the first half of the opening. He demonstrated the issue, then reinstalled the outlet so it sits squarely on the stud and fitted the charger’s seating hardware. Julian’s courtesy and willingness to do more than requested turned a frustrating plug fit into a secure, usable installation — the outlet now holds the charger cleanly and reliably.
Gary P. first had Synergy Power install a solar panel array, a backup battery and a SolarEdge control system on his home several years ago. He watched them return a few years later to add ten more panels and handle a few timely warranty repairs, and they just came back again to fit a new SolarEdge EV charger for his new electric car. The crews showed up on time, worked efficiently and courteously, and stayed responsive whenever issues or upgrades came up. Across installations, repairs and the recent charger hookup, the work stayed focused on keeping the system performing well — and it all came at a competitive price. The detail that stuck with him: Synergy Power didn’t disappear after the sale — they kept coming back for upgrades and fixes, so his system stayed in top shape over the years.
Edward’s residential solar project moved from an in-home consultation to a fully running system with almost no friction, and the smoothest part started with Dave. He came out to the house, sized up the setup, and walked them through the best system for their place, including a clear breakdown of the price and the long-term savings they could expect from the panels, battery, and inverter. The installation itself barely took half a day: an efficient crew had everything mounted and connected, and the system was producing power within minutes. After that, Phil handled the final prep before the city inspector arrived, making sure every document was lined up and signed off properly. What stood out was how neatly the whole project stayed on track—from the first recommendation to the inspection day paperwork—leaving them with a finished system and nothing left hanging.
Patrick’s solar project in Pleasanton went in a few years ago, and the standout has been how well it has kept working since then. The system kept trimming the electric bill, and when small issues popped up along the way, the team stayed responsive instead of disappearing after the install. What he ended up with was a setup that has kept saving money long after the crews left.
Tom F. noticed a roof leak two years after his solar system was installed and called the company. The next day two technicians, Israel and Phil, arrived, traced the leak to the cable penetration for the panels and discovered it was caused by accumulated debris on the roof. They repaired the problem quickly and efficiently, walked him through exactly what had happened, and left him with practical maintenance advice to prevent a repeat. He ended up with a fixed roof and a short, clear plan for keeping debris away from the panel penetrations.
Kraig had Synergy install a residential solar system two years ago, and the original installation ran smoothly with the system performing as expected. A year after that he added a few more panels and a heat pump—another straightforward upgrade that left him happy enough to recommend Synergy to friends. But the relationship stalled when he pursued a battery storage system: seven months of trying to get a quote produced nothing, and repeated delays left him worrying that his business wasn’t a priority. While waiting he started shopping around and discovered other local solar companies offering more competitive pricing and clearer, more knowledgeable quotes. The experience flipped from reliable early service to frustrating inaction, and what lingers is the seven-month wait for a single quote that never arrived.
Richard had been dealing with a PV system that sat underperforming because the company never helped diagnose a failed Gateway component, and the missed fix dragged out the loss of solar generation far longer than it should have. What stood out was Eric Piekarczyk’s response: instead of shifting blame onto the equipment or onto Richard, he stepped in with two extra panels as compensation. That gesture turned the story into less about a technical failure and more about an owner willing to take responsibility in a way that’s rare enough to be memorable.
Joseph, a state-certified electrician who works in commercial construction, found himself racing the calendar in September when he decided to add solar before the tax credit expired. He reached out to ten local companies for quotes and only two got back to him, so after meeting with Synergy he chose them to handle the project and even asked them to pick the best setup for his house so he wouldn’t have to sort through all the options himself. By the end of November, they had installed and inspected a 9 kW system with battery backup, built around EcoFlow equipment and REI panels. The startup came with a few hiccups because it was a newer system, but the electricians on site — he remembers Jesus and Javier as especially professional, knowledgeable, and helpful — got him through it, and the system has run smoothly for months since. What made the experience stick was the thoughtful Christmas surprise Synergy sent afterward: a personalized water bottle for his bike.
After years of sitting on the fence and talking to dozens of installers, Marc S. finally pulled the trigger and narrowed his choice to Synergy Power and one other company. He chose Synergy largely because DeAnn Young worked with him on options and pricing and — unlike most installers he’d met — let him pick the panels he wanted. He appreciated DeAnn’s transparency and the absence of pressure during the decision process. Even with a rush of bookings tied to the tax incentive ending in September 2025, Synergy honored the original install date despite Marc taking a few weeks to sign the contract. The crew showed up and completed the entire installation in one day. Julian, the lead installer, kept him updated throughout, and when Julian was busy other team members — Omar, Martin, Hugo, and Isaac — stepped in to answer questions. Because Marc’s biggest worry was roof leaks, the crew photographed the work to provide visual proof and ease his concerns. On the back end, Rebekah and the accounting team handled a few hiccups with the credit union so the paperwork stayed on track, and Ruby took his initial after-hours call, carefully collecting details and passing them to DeAnn. Most of a
Long-term Satisfaction
Long-term satisfaction for Synergy Power drops to 4.3 ★ compared to early reviews. This is better than 40% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.