USA Solar reviews

Hector walked into an outstanding sales presentation where Amanda and Joe came across as professional, knowledgeable, and able to answer every technical question — he left eager to move forward with solar. About a month later, after a few problems showed up with the devices, he reached out to customer service and kept being told to “leave your number” and someone would call back — the calls never came. He tried the app and sent messages that went unanswered, then suddenly the same day a rep rang to say the permits were approved and installation was scheduled for Monday. Monday arrived with no crew and no call; when he phoned back the clinic of excuses repeated, his number was taken again and nobody called, until a later call from a woman who finally remembered him. Frustration mounted to the point he wanted to cancel — his worry isn’t just the botched scheduling, but what this level of post-sale silence would mean if a real service problem arises. The detail that sticks: the company moved smoothly through sales and permitting on paper, but repeatedly failed to follow through with basic, timely communication when it mattered.

A hired the company to install a solar system on their home expecting lower bills, but they discovered they were paying more in combined electric and solar charges than before. The crew promised the panels would be removed and reinstalled at "no charge" if a roof replacement was needed, yet the company failed to honor that pledge. Customer service proved unhelpful and never resolved the outstanding issues. The business also represented that it had received the installation tax refund — another claim that did not hold up. The clearest takeaway: instead of saving money, they ended up with higher bills and two broken promises around reinstallation and the tax refund.

Lynette Rao grew frustrated with nonstop phone calls from the company. When she complained about the calls, company representatives showed up at her home and crossed the line into harassment. She left the experience convinced this was the worst company she’d dealt with — the memorable detail being that asking them to stop calling led to an unwelcome in-person visit rather than a resolution.

Jack Ferrante hired U.S. Solar to finish solar work at his home and at a Palm Bay property, and he walked away impressed. As an electrician and military veteran who has installed panels himself, he evaluated the crew with a professional eye and found their teamwork and speed notable. They moved quickly, stayed coordinated on the roof, and left the site immaculate — no debris, no tools, just 25 400-watt panels neatly mounted on a roof without any shade obstructions. That contrast mattered: a previous installer had badly botched parts of the job, so the clean, on-schedule completion and solid workmanship from this crew stood out. He appreciated that they did exactly what they promised and left nothing to clean up; for someone familiar with installations, the tidy finish and efficient crew choreography were the lasting impressions.

Michael Evans discovered his rooftop solar stopped working on November 29, 2021, and then spent the next seven months trying to get it fixed. He made an initial call the same day and was put on a schedule for a technician — nothing happened for a month. In January he spoke with Ella and was told the installers had been switched and that someone would come retrieve the equipment for an RMA. A short time later he received a call claiming the inverter had been replaced; he knew that wasn’t true because he had marked the inverter with paint in one spot and the mark remained. He called back and talked with Ashley, who again said installers had been switched and someone would come for the RMA. Michael pointed out he has dogs and security cameras and that no technician ever showed up. He called again on April 27 and then again on May 4, talking with Katie and others, but the system stayed offline the entire time. The most striking detail: the company asserted the inverter was replaced while the paint mark and the lack of any onsite visit proved it hadn’t been touched, leaving him without functioning solar for months.

Chris had a residential solar array installed in August 2018 and quickly ran into problems. From day one the system never worked correctly — it wasn't even switched on for nearly two months. He watched technicians return again and again over the following months, but fixes never stuck. The last service visit was January 25, and by April the panels still weren't producing power. The clearest takeaway: a system put up in August that remained offline through April despite repeated service calls.

Sarrah Mixa had her solar panels removed while contractors repaired her roof, then scheduled a reinstallation with Solar Inc. She waited for the crew on the appointed day, but nobody showed up or called to cancel. For more than a week she tried repeatedly to make contact and only managed to leave messages; nobody returned her calls. She ended up with her system offline and no timeline for when the panels would be put back on — the prolonged silence after the missed appointment is what lingered most.

Hector Aponte went into the purchase expecting a straightforward residential install on a financed $50,000 system, after a sales pitch that sounded great and online reviews that looked solid. At the initial consultation a rep offered a discount in exchange for a positive review — a detail that later felt telling. After signing, installation kept getting rescheduled with repeated no‑shows; only after Hector posted a complaint did someone quickly get assigned to his case and schedule the work. The crew finally installed the panels, and that’s when the problems escalated. Neighbors’ HOA began sending letters demanding the panels be moved because the company hadn’t waited for HOA approval of the location and hadn’t followed its own schematics. Five months of back‑and‑forth followed, with USA Solar’s lawyers and the HOA’s lawyers involved and the HOA moving toward court. Repeated calls to USA Solar produced only voicemails and staff who promised to pass messages along; their attorney initially told Hector the problem was his. He had to hire his own lawyer before USA Solar acknowledged fault and agreed to relocate the array. When crews returned unannounced, they moved the panels to the *

Gerardo signed a solar contract on 9/19/18 after a high‑pressure sales visit that pushed a sense of urgent “funding” availability. He later discovered the monthly figure the salesperson framed like an energy bill was actually a loan payment — a distinction that never came through clearly during the pitch. Feeling rushed into a purchase he wasn’t ready for, he requested cancellation of both the contract and the loan within the buyer’s remorse window but believes the company has been giving him the runaround. He also never received a complete copy of the contract he signed. The detail that lingers: the salesperson presented a loan as if it were a straightforward lower utility bill, so ask explicitly whether any promised monthly amount is a loan payment and insist on a full contract copy before agreeing.