Wells Solar & Electrical, LLC reviews

Sean K. had used Wells Solar a couple of years earlier to install rooftop panels, and that smooth experience — proposal, permitting, and final installation all proceeding without a hitch — is what drew him back when he decided to add whole‑home batteries to help the grid and get ready for hotter summers. He lined up a visit with salesperson Jon Carroll almost immediately; Jon proved knowledgeable and courteous and took the time to answer every question. Wells' strong local presence and track record stood out — they even completed a solar installation at Austin‑Bergstrom International Airport recently — and their competitive pricing made the upgrade an easy choice. The new batteries arrived and were integrated much the same way the panels had been: on schedule and without surprises. What stayed with him was the combination of quick scheduling, a clear, helpful salesperson, and the company’s capability to handle large local projects — the concrete details that made adding batteries feel like a straightforward, no‑risk step toward climate resilience.

Julia L bought a Wells Solar system for her home in December 2021, and it performed well at first. Recently the equipment failed, and when she reached out for service she discovered Wells Solar had gone out of business and filed for bankruptcy. She contacted several other local solar companies, but they refused to work on the system because they hadn’t been the original installer. Meanwhile she’s still paying hundreds of dollars each month and seeing no benefit from the panels—essentially paying for electricity twice. After finding other complaints online suggesting many customers were affected, she’s left wondering whether any lawsuits exist and what will happen to her warranty.

Ellen bought a large solar setup in 2017 — 65 panels tied to two inverters — and discovered problems almost immediately. She ended up dealing with recurrent inverter failures, and every time she tried to get service from Wells the calls went unanswered. She felt the company had over-sold the system and performed shoddy hookups, which left her chasing repairs instead of enjoying reduced bills. After years of repeated outages and no reliable support, she regrets the purchase; the thing that sticks with her most is the cycle of failed inverters and unanswered phone calls.

Dan J signed up several years ago for a large 100-panel, ground-mounted system with a 20-year warranty and included monitoring for his property. The crew installed the array smoothly and the system started out working well, and when technicians did come out afterward they showed up friendly, knowledgeable, and helpful. But the story after installation turned into a string of delays and poor follow-up. He ended up making dozens of phone calls just to get someone to answer. The monitoring that was supposed to come with the system took months to be activated the first time, and when that monitoring stopped working last year it took months for the company to send anyone to inspect it. Technicians eventually returned and said he would need to begin paying for monitoring; he agreed, yet months later he still hasn’t received the promised follow-up or even a return phone call. Meanwhile he has gotten two unusually high electric bills compared with what he paid since the system began operating, which makes him suspect a performance issue — but without functioning monitoring and timely service he can’t verify it. He came away impressed by the install team’s competence but frustrated by the長,

Joaquin R installed about a $25,000 solar system on his home several years ago and recently discovered it had stopped reporting and was no longer sending solar power to the house. He tried to get help and could not reach anyone — he never received notice that Wells Solar was going out of business, so the loss of service came as a total surprise. Faced with a nonfunctional system and no company support, he ended up paying for equipment that no longer works as advertised and is understandably upset. The one detail that stands out: a paid, multi‑thousand‑dollar system went dark with no advance warning and no one available to fix it.

Loretta H. had solar panels installed through Wells Solar a couple of years ago for her home, but over the past few months she ended up with electric bills topping $500 a month. She tried repeatedly to get a technician out to check whether the system was working, only to find phone numbers disconnected or messages unanswered. Frustrated and furious, she reached out to the Better Business Bureau but hasn’t seen a resolution. Her takeaway for anyone considering this company: after payment the installer became effectively unreachable—disconnected numbers and ignored messages were the details she wants future buyers to remember.

Jason bought a residential solar system from Wells Solar & Electric, LLC a couple of years ago and expected the usual long-term protection. When a tornado ripped through his subdivision recently, he discovered the company had gone out of business. That closure wiped out any practical way to enforce the 25-year warranty or arrange for the panels to be temporarily removed. He ended up unable to find a roofer willing to repair the roof while the panels remained in place, and left with a damaged roof under solar equipment and no clear path to get the work covered or safely completed.

Melissa R. contracted with Wells Solar 18 months ago and paid PEC to replace her meter and to set up a one-year contract for the installation. She kept calling Wells Solar for updates but heard nothing back. After a year and a half she still has no solar equipment on her property and no communication from the company. She left a one-star review and a blunt warning for others. The striking detail: the utility meter change and payment went through, but Wells Solar never delivered the panels or returned calls.

Deena bought rooftop solar panels in September 2022 and discovered in June of this year that one panel had been damaged. She filed an insurance claim to have the roof and that panel replaced, but her 25‑year warranty required Wells Solar to be the only company allowed to remove and reinstall the panels during the roof work. In August she paid 50%—$4,000—to start the scheduling process and expected Wells to handle the removal and reinstallation. She last spoke with a customer service representative in Arlington on September 13, then tried repeatedly from September 20 onward to reach anyone at the company with no success. Left with a damaged panel, a roof that needs work, a $4,000 deposit tied up, and a warranty that bars other installers, she found herself stuck and believes the company has essentially shut down—her clear takeaway is that the warranty clause kept her from hiring anyone else when the installer went silent.