Big Star Builders reviews

Shanmugapriya D. found a solar team that focused on the savings first, not the hard sell. From the first phone call, Big Star Builders walked her through how switching to solar could lower her costs, then followed that up with a quick in-home consultation that laid out a detailed price for the panel system and several financing paths to choose from. When installation day came, the crew moved fast, kept things friendly, and left the place clean, finishing the whole job in a single afternoon. The payoff showed up right away in lower bills than she had been paying the utility company, with the system expected to pay for itself in about eight years.

Martha Alicia G. ended up trapped in a long-running solar mess that stretched from an installation on 8/12/22 to the final electrical connections not being completed until 4/29/2023, leaving her paying for panels for nine months before the system was actually usable. What should have been a straightforward rooftop install turned into a cautionary tale about missing paperwork, short cancellation windows, and promises that did not line up with the contract she did not receive until six months later. She had been told she would get an $11,000 tax incentive and could expect extra power to sell back, but the reality was closer to a system covering only half her electricity while her bill climbed instead of shrinking. By the end, she was dealing with a 25-year obligation, being cut off when she tried to get help, and facing the prospect of hiring another company just to access and monitor the panels or get service.

Zoe M. discovered the company targeted her elderly father, who speaks limited English, for a residential solar installation. Crew from BSB installed the panels, but the city rejected their initial placement, so workers returned to reposition them — a rework that left the roof damaged. The system dragged on for months: it took roughly 14 months to be activated (around May 2019), yet it still does not function reliably. The installer had promised the array would cover about 85% of the electric bill, but the family only sees roughly 7–9% coverage. Repeated phone calls have not brought a technician back to diagnose the problem, and the family plans to pursue legal action. The detail that sticks: an elderly non–English speaker was targeted and ended up with a damaged roof and a system delivering single-digit savings despite an 85% promise.

Lucie L. had solar panels installed 17 months ago, and the array still isn't operational. She ended up paying loan installments plus utility bills, and her monthly outlay has tripled. The company stopped responding and effectively abandoned the project. She filed a complaint with the Registrar of Contractors, which the installer ignored as well. Left paying more without a working system, she calls the company "a fraud".

Thu’s solar panels had been on the roof for 14 months, but they still were not connected, leaving the family paying both a higher electric bill and a loan that had tripled their monthly costs. As the months dragged on, Big Star Builders and the other company involved stopped answering calls and went silent on follow-up, turning what should have been a savings project into an expensive frustration. By the end, they were asking for the panels to be removed and for a full refund, and the situation had already moved into legal action.

Orlando discovered his solar system stopped producing two months ago. Since then he has repeatedly tried to contact the installer for a repair but has been unable to get a response. Frustrated, he is now stuck with non-working panels and an active loan and is seeking any information on how to remove the equipment and resolve the financing. He closes with a blunt warning to others not to apply for panels with this company.

Ofelia was promised a solar installation that should have been underway in February 2023, but by September the panels still were not fully installed, even though payments had already begun. What should have been a finished roofline upgrade turned into months of waiting with an unfinished system still sitting there, and the delay left her feeling so frustrated that a negative rating seemed more fitting than a one-star review.

Sunny H. hired the company to install solar panels on her home, and almost six months after the installation the system still isn't in service — yet billing keeps coming. When a technician returned to finish the job, he ruptured a water line, flooding parts of the house and clogging the plumbing; the kitchen sink, shower heads, faucets and toilet ended up with little or no water, and the water that does flow is dirty. The crew promised to come back and fix the damage, but after more than three attempts to contact the company, no one has shown up or answered. She now faces ongoing charges for a nonworking solar system and a damaged plumbing setup with no repairs scheduled.

Ryan B. expected Big Star to finish a January solar install, but by June he still had no working system. He discovered dangerous open holes in his backyard and a stack of unused panels left in the driveway. Big Star then tried to bill him for more than $20,000 even though the panels themselves were worth about $4,500. He ended up with an unfinished yard, idle equipment, and a disputed $20k-plus invoice — the image that lingers is the open excavations beside a pile of panels that never got installed.