99
Trust
Score
WattBot

Net Zero Solar reviews

ARIZONA / TUCSON
Net Zero Solar
171 Reviews • 1 Location 22,743 Data Points Processed

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The Verdict

Net Zero Solar will still be around to fix your inverter seven years from now. We analyzed more than a hundred reviews and found the same installation crews, the same owner answering the phone, and the same follow-up on warranties that stretch back to 2012. One customer had Net Zero install panels in 2012, added more in 2017, and still gets support calls in 2025. Another had a circuit fail and Net Zero's monitoring caught it before the homeowner's own app did. A technician arrived the same day with a replacement part under warranty. Reviews show 124 mentions of workmanship quality without a single complaint about shoddy roof attachments or messy conduit runs. We noticed 74 mentions of post-sale support with zero negative comments, which matters because solar systems need someone to call when the utility changes a net-metering rule or a microinverter fails at year six. The company explains rebates and monitoring in plain English, handles HOA paperwork, and cleans up so thoroughly that 32 reviewers felt compelled to say so. (One customer attached photos of the utility interface just to show off the engineering documentation.) If you want the cheapest quote in Tucson, keep shopping. But if you want an installer who'll still pick up the phone in 2032, the premium is worth it.

If you're comparing purely on price, you may find a lower bid elsewhere. But if you want a crew that monitors your system proactively and honors warranties a decade later, Net Zero Solar is the safest bet in Arizona.

3 Stories That Stood Out

1. Sonya Norman
Google | Jan 12, 2023 |

Sonya Norman first hired NZS to install solar seven years ago, then came back to them again five years after that for a second system. She found the installation quality and ongoing support consistently excellent: the same staff still manages her account, and when a micro-inverter failed years later NZS honored the warranty and handled the fix. That continuity — the crew remaining in place and following through on warranty work long after installation — is the detail that stuck with her.

2. Lucas Scott
Google | Feb 14, 2023 |

Lucas hired Chad and the Net Zero team to install an Enphase microinverter solar array on his home in the fall of 2021. He asked them to size the system from past usage and anticipated future needs, and their analysis hit the mark — many months produce a surplus that feeds back to the grid as credits, while leaner months draw on those credits so the account essentially balances over time. They weren’t the cheapest quote he received, but after comparing equipment quality, warranty terms, and the level of ongoing support, he decided Net Zero offered the best value. Only one hardware component failed on a single circuit since installation. Because Net Zero actively monitors the system, they contacted him about the issue before he saw any alerts from the Enphase app; a technician arrived that same day, replaced the faulty part under warranty, and the array was back to full output. He appreciated how quickly and professionally the problem was handled. The whole process — from bid and permitting to installation and post‑install support — felt smooth, and everyone he worked with, including Chad, Trace, and Mike, came across as knowledgeable and helpful. His clearest takeaway: Net Zero’s 监

3. Jan Aikins
Google | Dec 4, 2025 |

Jan Aikins hired Net Zero twice — first in 2012 and again in 2025 to outfit a new custom house with both solar panels and battery storage. They discovered a team that stayed available at every step: Chad Waits showed up for the initial site review, checked in at installation milestones, and walked them through a final overview. Chad demonstrated how to operate the storage system and recommended specific settings to best economize on their electricity bills, so the family left feeling confident about daily use and savings. Technicians arrived on time for appointments, and when the project hit friction — an uncommitted builder and a coordinating electrician that slowed things down — Chad kept things professional and pushed the work across the finish line. What stood out most was the hands-on support and the practical, actionable settings Chad provided; they ended up with a system they understand and settings aimed at lowering their bills.

Platforms Monitored

Google
160 Reviews · 1 Location
4.9/5
Yelp
11 Reviews · 1 Location
5.0/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A
BBB
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
5.0/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
5.0/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
5.0/5
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
N/A
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 99

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 14 years

Among the longest-standing installers in the market.

BBB Rating: A+

Excellent BBB standing. Strong complaint resolution.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Jan Aikins
Google | Dec 4, 2025 |

Jan Aikins hired Net Zero twice — first in 2012 and again in 2025 to outfit a new custom house with both solar panels and battery storage. They discovered a team that stayed available at every step: Chad Waits showed up for the initial site review, checked in at installation milestones, and walked them through a final overview. Chad demonstrated how to operate the storage system and recommended specific settings to best economize on their electricity bills, so the family left feeling confident about daily use and savings. Technicians arrived on time for appointments, and when the project hit friction — an uncommitted builder and a coordinating electrician that slowed things down — Chad kept things professional and pushed the work across the finish line. What stood out most was the hands-on support and the practical, actionable settings Chad provided; they ended up with a system they understand and settings aimed at lowering their bills.

2. Veva Eickelberg
Google | Apr 30, 2025 |

Veva Eickelberg experienced a seamless residential solar installation where every question was answered promptly. She found Brian and his crew kept the project coordinated and running smoothly, and she ended up very happy with the panels and the work Net Zero performed. The detail that stuck with her most was how quickly the team responded to questions throughout the process.

3. Charles Horin
Google | Jul 14, 2024 |

Charles has had his Net Zero Solar system for a year and has been very pleased with both the panels and the way Net Zero Solar managed the project. He found working with Brian especially great — that personal, reliable support made the installation and first year of ownership smooth. The detail that stuck with him most was Brian’s help throughout the process, and he wrapped up the year with a simple thank you to the company.

02

1. Alan Wilkinson
Google | May 23, 2024 |

Alan hired Net Zero Solar to install a rooftop system, and he noticed immediately that the job had been tightly engineered and well documented. The crew handled the installation with consistent professionalism, and the paperwork matched the level of care on the roof. The clearest payoff showed up in his utility bills: March 2023 was $226 versus March 2024 at $47, and April 2023 was $235 versus April 2024 at $45. He included photos showing the panels and the utility connection to illustrate the setup. What lingered for him was the combination of meticulous work and a dramatic, measurable drop in bills — from about $230 down to under $50 in those months.

2. Darryl Wong
Google | Apr 19, 2023 |

Darryl Wong had Net Zero install a rooftop solar setup for his home and kept bringing them back for several upgrades. He found the system consistently reliable and producing exactly as expected. Net Zero’s crew laid out the panels thoughtfully, bolted the solar rails to the roof, and ran the electrical lines with clear professionalism. He ended up with a dependable system and is already looking forward to the next upgrade: adding a battery.

3. Mark Orvek
Google | Mar 9, 2023 |

Mark called Net Zero Solar back to his St. David–area home three times, which says a lot about the relationship he built with them. He first had additional solar panels installed twice, then brought the crew back for a battery storage system and an upgrade of the microinverters. Chad and his team showed up professional each time, stuck to their estimated schedules, and left the site clean after the work was done. When questions or issues popped up later, they responded quickly. The detail that stands out is the repeat business: the same crew handled multiple projects over time and followed through from installation to post-job support.

03

1. Robert Rigel
Google | Feb 28, 2023 |

Robert Rigel first connected with Net Zero through Chad Waits, who answered all his questions and got him on their schedule. Chad then directed the installation, and the crew worked with professional, almost perfectionist attention to detail. The panels and whole system have run flawlessly for over a year, simplifying his APS bills and even supplying nearly free charging for his Tesla — the outcome he keeps coming back to when describing the project.

2. Al R
Google | Feb 16, 2023 |

Al R had a Net Zero solar system installed on his home and has lived with it for just over a year. He discovered that every promise the company made about output and workmanship proved accurate. The installation team worked professionally, and the system has been performing perfectly since activation. After a year of use, he still finds the array delivering the net-zero results that were promised and couldn't be happier with how closely reality matched the sales conversation.

3. Lucas Scott
Google | Feb 14, 2023 |

Lucas hired Chad and the Net Zero team to install an Enphase microinverter solar array on his home in the fall of 2021. He asked them to size the system from past usage and anticipated future needs, and their analysis hit the mark — many months produce a surplus that feeds back to the grid as credits, while leaner months draw on those credits so the account essentially balances over time. They weren’t the cheapest quote he received, but after comparing equipment quality, warranty terms, and the level of ongoing support, he decided Net Zero offered the best value. Only one hardware component failed on a single circuit since installation. Because Net Zero actively monitors the system, they contacted him about the issue before he saw any alerts from the Enphase app; a technician arrived that same day, replaced the faulty part under warranty, and the array was back to full output. He appreciated how quickly and professionally the problem was handled. The whole process — from bid and permitting to installation and post‑install support — felt smooth, and everyone he worked with, including Chad, Trace, and Mike, came across as knowledgeable and helpful. His clearest takeaway: Net Zero’s 监

Long-term Satisfaction

Long-term satisfaction for Net Zero Solar holds steady at 5.0 ★. This is better than 76% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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