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Complete Solar will leave you holding the bag. We analyzed hundreds of reviews and found a company that ghosts customers once the panels are on your roof. One homeowner spent nearly a year trying to reach the company so a roofer could remove her panels for leak repairs, leaving voicemails and emails with zero response. Another is still waiting 15 months for a $1,200 underproduction reimbursement the company admitted it owes. The pattern is clear: 365 reviewers flagged poor value, 459 complained about post-sale support, and 488 cited project management failures. System after system sits inactive for months, failed inspections pile up, and calls go unreturned. In one case, panels drilled through interior wiring and shorted out six outlets, a fix that took five months and threats of legal action to resolve. (Nothing says quality workmanship like turning off your kitchen outlets.) Even the positive reviews often end with a caveat about long delays or unfinished work.
If you're weighing Complete Solar, know that you're gambling on whether they'll answer the phone after installation. The company delivers working systems for some customers, but too many are left chasing fixes, reimbursements, and basic communication for months or years. Choose an installer with a track record of finishing what they start.
Eric M had Complete Solar install panels on his home a couple of years ago. The array continued producing electricity, but the winter after the installation he discovered multiple leaks across the roof. Complete Solar came out and determined those leaks weren’t at the panel locations, so they said the panels weren’t to blame. Eric’s gripe is that before installation the company promised to evaluate the roof and confirm it had at least 50% of its life remaining — yet the roof began failing within a year, which left him feeling the pre-install inspection was inadequate and the company was more interested in the sale than the long-term condition of his roof. Since then he has been trying to reach Complete Solar for almost a year with voicemails and emails that went unanswered. He needs the original installer to remove the panels so a roofer can replace the roof and then have the panels reinstalled; other contractors refuse to touch the array because it would void the warranty. That has left him racing to get the roof done before more rain, with functioning panels effectively preventing necessary repairs. In an update he wrote on 10/22/24 the company owner replied publicly, but he’s
Caleb pursued a residential solar loan and panel installation through Complete Solar around December 1, 2021, signing paperwork the same day after a sales rep walked him through a video demo. The loan moved through smoothly and installers came out in early March, but the experience unraveled almost immediately: he discovered five or six indoor outlets and one outdoor outlet stopped working right after the install. Over the next months he fired off 15–20 emails chasing a fix and mostly received that the company was “looking into it.” When he threatened to involve the Georgia Department of Law—language his contract had flagged—the company finally responded. A site visit revealed the crew had drilled through wiring in the wall, causing a severe short; the installers later replaced the damaged outlets. By August 31, 2022, he still hadn’t received a scheduled final inspection and installers refused to give a date, leaving him paying nearly $200 a month on the loan while still paying full electric bills despite projected savings of about $170. Multiple attempts to reach management went unanswered. An update on December 7, 2022, changed the tone: company staff ultimately contacted him,ste
4 reports
17 reports
Among the longest-standing installers in the market.
Poor BBB standing. Significant complaints.
Reviews were posted naturally over time.
Monique and her family ended up with a smooth solar project guided by a service representative who kept showing up with careful, timely answers as they weighed their options. She met with them more than once, helped them sort through the details, and made the whole decision feel clear instead of rushed. Once they moved ahead, the installation went quickly and without drama, and the finished panels gave their roof a clean, streamlined look that they immediately appreciated. Three years later, the system was still running strong, and the memorable part of the experience was not just the easy install but how well the panels continued to hold up on their solar-powered home.
NTaOK P had a smooth first year after the installation, with summer electric bills dropping to just $3, but the experience turned sour in the second year when the controller failed right after the warranty ended. The company wanted $500 simply to send someone out to inspect it, leaving him still paying about $90 a month for the solar system and another $100 a month to the utility while not even knowing whether the panels were doing their job.
Todd ended up in a long, bitter fight over a rooftop solar system that had been trouble for years, stretching back to late 2015. What began as an attempt to get basic help turned into a maze of unanswered calls, broken promises, and constant runaround, with every attempt to reach someone at Complete Solar feeling more frustrating than the last. He ran into a phone line that connected him to people he believed did not understand the problem, watched the company’s business manager stop responding to negative reviews, and finally had to hire an attorney just to force action on the install sitting on his roof. The system never worked properly, and he began lining up his finance company and documenting calls, emails, and names as he prepared to stop payments next month unless the company fixed the mess or wrote it off. What stood out most in his account was not just the failed equipment, but the sense that the company had left him with a useless, expensive installation and no real path to get it made right.
Joede ended up with a solar setup that has spent the last few years doing its job without a single hiccup. After comparing this company with a lot of other options, he found the whole process refreshingly easy, with the install and closeout moving along smoothly from start to finish. What stood out was how the system has just kept working year after year, no fuss and no issues.
Chad went into the project expecting a system sized to cover his recent six years of usage, and the pitch that it would handle 110% of his needs left him feeling confident about the investment. Instead, after the panels went up, he was still getting electric bills over $150, turning the solar setup into an added expense rather than the savings he had been promised. The problems kept coming when an inverter failed, and he was only sent a replacement part without any real help getting someone out to install it, leaving him stuck with a broken component and the same monthly bill.
Pedro expected a functioning solar system on his home within months, but more than a year after the installation process began, the panels still had not been turned on. While he waited, he ended up paying over $10,000 out of pocket to both the financing bank and the utility company, with none of the savings that had been part of the original pitch. One of the biggest hooks for him was a written promise of a $5,000 referral payment for sending his neighbor to the company, and she was supposed to receive one too; a year later, neither payment had shown up. Each call to customer service brought the same cycle of apologies and delays, and the missing follow-through turned what should have been a simple rooftop solar install into an expensive, year-long hold-up that still left his system dark.
Sok P. got solar panels installed a couple of years ago on his home and has spent most months since then looking at an electric bill that comes out to $0. The payoff for him has been simple and steady: the system kept his power costs near nothing for years, which is the kind of result that makes the whole installation feel worth it.
Salesh had Blue Raven install solar on his house a couple of years ago and has already paid the system off, but the payoff never showed up in the utility bills. After watching his electricity costs stay stubbornly unchanged, he started comparing notes with friends who had gone through the same company and discovered they were seeing the same thing: no real drop in bills after the installation. What was supposed to be a long-term savings project ended up feeling like an expensive mistake that never delivered the relief he expected.
Mindy’s solar project on her home ended up as a drawn-out headache that was still unfinished more than a year after it began. The system was originally designed too large for the property, and the problem only surfaced when the install crew arrived and had to scale it back on the spot. From there, the process kept shifting as the company struggled to sort out what could and couldn’t be done. The subcontractor who handled the actual installation earned real praise for doing amazing work, but the rest of the experience was marked by constant turnover and no clear point of contact. Every time she called, she reached someone different, and once the original sales rep left, the communication gap only widened. Even after the panels were installed, the project still sat unfinished because inspections had not been done and the power company had not been notified, leaving her unsure what step came next and wishing the whole thing had gone differently.
Long-term satisfaction for Complete Solar drops to 1.6 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.