NRG Clean Power reviews

When Janet’s solar array stopped producing in 2020, she discovered the original installer had gone out of business, leaving her with a broken system and nowhere to turn. NRG Clean Power in Chatsworth stepped in, and when she ran into a second problem this year after switching internet providers and losing her production monitoring, she reached back out and connected with Jonathan. He quickly traced the issue to the inverter no longer being tied to the router by Ethernet because the router had moved elsewhere in the house, then offered a practical fix: install a Wi-Fi antenna so the system could be monitored again. Jonathan first expected to come by Sunday, then called Saturday morning and showed up within about 30 minutes, handled the work in roughly half an hour, and didn’t charge her a cent. He even explained that the antenna was something headed for the trash, so he might as well put it to use for her, and that small act of fixing it on his own time is what left the biggest impression.

After several years with a rooftop microinverter setup, Victor discovered a couple of the microinverters had failed and contacted NRG, the company that installed his system. Shelley took charge: she tracked down the Enphase replacement parts, kept him in the loop at every step, and as soon as the parts arrived she arranged a technician to come out quickly. The tech not only replaced the faulty microinverters but also took time to correct some minor wiring issues he found while on the roof. The whole warranty repair unfolded smoothly and without hassle — Victor ended up with working inverters and tidier wiring, and he remembers Shelley's proactive communication and the technician’s extra attention to detail.

Hao expected a straightforward battery install for a home project signed in October 2024, but 17 months later the job still wasn’t done. The work involved a couple of Tesla batteries, and he kept paying every invoice within 24 hours until the full amount was already settled, even as the installation stalled for months. After waiting half a year for the batteries alone, he started chasing the company himself, leaving voicemails for a coordinator who had quietly left without anyone telling him. When he reached the front desk, he learned a new coordinator had supposedly been assigned, but no one ever contacted him. With the project stuck, he ended up handling paperwork at city hall on his own, only to hear city staff were waiting on NRG to move ahead with the fire inspection. He scheduled that inspection himself, then tracked down the new coordinator’s phone number and tried again, calling about every two weeks with no reply. Eventually an email promised a technician for the final step to turn the system on, but another month slipped by and nothing changed, leaving the battery project still unfinished and dragging on well past a year.

Mike had solar panels installed and, three years later, discovered the system was still working perfectly. He ended up with a completely trouble-free setup that simply performs as intended and demands no effort from him. When NRG overlooked finalizing one city permit tied to a main-panel upgrade, he alerted the company and they moved quickly to fix it. Shelley Immken stepped in, worked directly with the city to finalize the permit and sorted any associated fees. The detail that sticks is the company's fast, hands-on follow-through—especially Shelley's handling of the permit—so the system kept running without interruption three years on.

Jeff had NRG install a residential solar system about three years ago, picking them mainly because their price beat the other bids. The installation hit a few snags, but the crew finished the job and he was ultimately satisfied with the result. For the first couple of years the array performed well, though one inverter glitched a few times; the system’s monitoring caught each problem immediately. Shelley at NRG stepped in every time, coordinating firmware updates with the manufacturer and getting the inverter back to normal. When that inverter finally failed a few weeks ago, Shelley moved quickly again — she ordered a replacement and arranged for an installer to swap it out right away. What stuck with him most was that post-sale responsiveness: after choosing on price, he discovered that NRG’s customer-support team reliably handles repairs and follow-up, including a fast parts replacement when the inverter died.

James Ross started this project in 2020 expecting a solar setup that would help his home, but the experience turned into a long repair saga. The first stage of the install went smoothly, yet the system only covered four circuits, and when he asked about powering the whole house, he was told he would need more storage and another battery. That led to a Tesla battery upgrade, but the original LG battery wasn’t compatible with the new setup. When a technician came to install the Tesla batteries, the LG battery was damaged, and the system never came back online. The technician couldn’t get it working, quit the job, and left James without a functioning array. Over the next stretch, NRG sent at least three different technicians to troubleshoot the mess, but none could solve it. Eventually NRG brought in Humboldt Solar, and they finally found the real issue: the LG battery had to be replaced, along with the inverter and related hardware. After more than a year without a working solar system, Humboldt Solar got everything up and running properly. During that entire period, he was still paying both the solar loan and the utility bill, and the only compensation from NRG was a $250 gift card.

Vivek had already been living with a solar system from the company for two years when a SolarEdge inverter issue surfaced, and the part that stood out most was how quickly Jonathan jumped in to help untangle it. Instead of leaving him waiting on a long service timeline, Jonathan worked through the problem promptly, turning what could have been a frustrating equipment headache into a fast, helpful fix on an older installation.

Victor had been with NRG for about four years and had sent several family members and friends their way after positive experiences. He recently discovered two microinverters on his system had failed and contacted the company; Shelley walked him through remote troubleshooting and asked him to wait 24–48 hours to see if anything changed. After the window closed, Shelley proactively checked back, diagnosed a hardware failure and told him a replacement had already been ordered — he never had to chase the issue. He appreciated that she monitored the system and arranged the repair automatically. He’s now waiting for the technician to install the replacement part and will update if anything else occurs. The standout detail from his long relationship with NRG is that customer service stays reliable and hands-on even years after installation.

Molly Rolig started off thrilled — the sales team impressed her and the financing group stepped in helpfully, so much so that she recommended the company to friends and family. Once the project moved to scheduling, however, she hit a wall: months passed with very little response and no confirmed install timeline. She pushed for answers and even escalated the issue to managers, but struggled to get meaningful updates. Now she fears the system won’t be installed by the end of the year, which could cost her thousands in a missed rebate. After a process that has stretched past a year, she feels beyond disappointed. The standout takeaway: excellent pre-sale service, but persistent scheduling failures left her facing a real financial loss tied to deadline-driven rebates.