93
Trust
Score
WattBot

ProVision Solar reviews

ProVision Solar
119 Reviews • 2 Locations 15,827 Data Points Processed

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The Verdict

ProVision Solar is the company to hire if you want an installer who'll still pick up the phone in a decade. We analyzed reviews spanning back to 2012, and one customer even has three separate systems installed over the years. In every case, ProVision showed up to troubleshoot performance questions years after the initial sale. We found 88 comments praising how they managed timelines and permitting logistics, with installation crews routinely finishing ahead of schedule despite island-specific delays. The standout pattern: 75 reviewers singled out their follow-up support, and we couldn't locate a single complaint about being ghosted post-installation. One Hilo homeowner lost power days after install, called ProVision, and had a tech on-site in nine minutes to stay until the utility issue was resolved (it wasn't even ProVision's fault). The electrical work is meticulous. On a complex multi-level roof, their crew routed all conduit internally so no wiring clutters the roofline, a detail 59 reviews called out as proof of craftsmanship that matters long after inspection day.

If you want the cheapest quote, keep shopping. But if you're installing a system you'll rely on for 20 years and want a company that answers the phone when your monitoring app goes dark at year twelve, the premium is worth it.

3 Stories That Stood Out

1. KLS
SolarReviews | Oct 16, 2020 |

About 12 years ago, KLS researched several solar companies and connected with Marco Mangelsdorf, whose knowledge and customer-service attitude made ProVision the clear choice. This year they went back to the same company to add a few more panels and install a Tesla wall battery. During the update an Envoy monitoring connection misbehaved — the panels themselves were producing power, but the link to the online monitor wouldn’t report — and ProVision’s crew dug in, communicated steadily about progress and setbacks, and had the issue fixed in roughly two weeks. The new panels run more efficiently than the originals, but the standout moment was the Tesla wall: it handled three brief outages so seamlessly that they didn’t even know power had gone out until they checked the backup history. KLS strongly recommends ProVision, and the unforgettable takeaway for any buyer is how invisible the battery backups can be.

2. Kat Liu
Google | Jul 15, 2025 |

When new tariffs hit, Kat Liu rushed to get solar and, new to Hilo with only Yelp for guidance, signed a contract with Provision Solar hoping for the best. A few days after the Ghost crew finished the install, she lost power — and what turned a scary moment into reassurance was how fast Provision responded. Kekoa arrived within nine minutes of her call, stayed until the utility (HECO) showed up, and made sure the problem was resolved even though it wasn’t caused by the company. Forest followed up to get her set up with the monitoring app, and she ended up fully solarized. The installation itself felt professional and considerate. The Ghost crew — Dana, Jayden, Josh, Elijah, Isaiah, Manny and James — worked quietly, kept the site clean, and finished ahead of schedule. Dana stood out for taking extra care with wiring and aesthetics so the system would look right on the roof. Upfront, Linc handled sales, Nick did the initial visit, Spencer coordinated the project and Brian handled engineering; Jaymie managed the follow-up when the outage occurred and kept everything moving. What lingers from her experience is the combination of workmanship and emergency responsiveness: a tidy, on‑

3. Noel M.
Yelp | Mar 10, 2020 |

Noel chose Provision to add onto his existing solar PV system because of their reputation for quality, and he ended up with exactly that. He already had a simple, earlier array but the new work had to be spread across a very complex roof in several distinct groups of panels. Provision’s office kept him up to date through permitting, approvals and inspections, and the installation crew arrived on time and treated the property respectfully. Faced with the complicated layout, the team routed wiring neatly so the roof didn’t become cluttered with conduit and finished the job in a careful, professional way. He walked away with a tidy, seamless-looking system extension and steady milestone updates — the details that made the difference for him.

Platforms Monitored

Google
79 Reviews · 2 Locations
4.9/5
Yelp
20 Reviews · 2 Locations
4.8/5
SolarReviews
14 Reviews · 1 Location
4.2/5
EnergySage
6 Reviews · 2 Locations
5.0/5
BBB
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
5.0/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
5.0/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
4.6/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
4.2/5
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 93

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 21 years

Among the longest-standing installers in the market.

BBB Rating: A+

Excellent BBB standing. Strong complaint resolution.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Ben Cunningham
Google | Jul 1, 2025 |

Ben grew up fascinated by the simple magic of a portable solar radio and always imagined living in a home powered by the sun. When he finally pursued that goal as an adult, ProVision Solar listened, collaborated, and turned a dream into a practical plan tailored to his needs. He wanted three specific things: no long-term contract that would bind future owners or divert his excess energy to another company, panels that could provide shade for his lanai, and a system large enough to run the house plus two electric vehicles. Those requirements knocked out most installers right away. A rocky stretch tested the project: a structural engineering firm walked away after six months, calling the job too small for their workload, and a sudden change in federal policy pushed the team to accelerate the timeline to capture remaining incentives. ProVision adapted, redesigning the layout as a ground-mounted array, accommodating a last-minute weed-barrier request, and building a system larger than Ben’s current electric usage — something other companies refused to do or didn’t even follow up on. After two years the effort paid off. He ended up with 32 panels and two batteries, a ground-mounted,

2. Perry B.
Yelp | Mar 17, 2025 |

Perry B. picked a solar system for his Molokai property in early 2024 and found ProVision straightforward to work with. What stood out was the responsiveness up front: Spencer and Jaymie in sales and project support answered calls and emails quickly, which kept the process moving even though Molokai permitting stretched longer than expected. When the crew showed up, Chad, Paulo, Kawika, and Marco worked efficiently and left a neat, professional installation. He appreciated the clear communication through each phase — sales, permits, and installation — and the combination of prompt responses and a tidy, fast crew is the detail that stuck with him.

3. keahiolalokim
EnergySage | May 22, 2024 |

Keahi trusted ProVision Solar to install three energy systems on their property, beginning with the first install back in 2012. Over more than a decade they watched the company stay engaged—always answering questions, troubleshooting any performance concerns, and maintaining the systems. Those installations now provide backup power during outages and have cut their electricity bills dramatically, leaving them genuinely grateful for a contractor focused on customer satisfaction. The detail that sticks: ProVision’s long-term responsiveness—years after the initial job they still pick up the phone and resolve issues, which delivered real peace of mind.

02

1. Marie Y.
Yelp | Mar 3, 2025 |

Marie hired Pro-Vision a few years ago to handle a home solar installation and found the whole project handled smoothly. She watched the team move from the first consultation through permitting and final hookup with steady efficiency and a professional manner. The work stayed organized and on track at every stage, and she ended up extremely pleased with how the company managed the job. What lingered for her was the seamless, start-to-finish execution—consistent professionalism and efficiency at every step.

2. John Hoover
SolarReviews | Oct 24, 2020 |

John Hoover picked Provision Solar because he wanted a local firm that would do a professional job and still be available long term — other installers in the area had come and gone. He found Provision’s steady presence reassuring, and the crew handled the install with friendly, efficient service. The one snag came from the original sales design, which underestimated the household’s needs; about a year later he had two more panels installed to close the gap. It would have been better to size the array correctly up front, but Provision stayed engaged and fixed the shortfall, bringing the system much closer to full self‑sufficiency.

3. KLS
SolarReviews | Oct 16, 2020 |

About 12 years ago, KLS researched several solar companies and connected with Marco Mangelsdorf, whose knowledge and customer-service attitude made ProVision the clear choice. This year they went back to the same company to add a few more panels and install a Tesla wall battery. During the update an Envoy monitoring connection misbehaved — the panels themselves were producing power, but the link to the online monitor wouldn’t report — and ProVision’s crew dug in, communicated steadily about progress and setbacks, and had the issue fixed in roughly two weeks. The new panels run more efficiently than the originals, but the standout moment was the Tesla wall: it handled three brief outages so seamlessly that they didn’t even know power had gone out until they checked the backup history. KLS strongly recommends ProVision, and the unforgettable takeaway for any buyer is how invisible the battery backups can be.

03

1. Alan Martin
Google | Nov 8, 2019 |

Alan had a 32-panel solar array paired with two Tesla Powerwalls installed on his home about a year and a half ago. Since then he has been running on solar around the clock, covering roughly 75–80% of his usage and saving about $275–$325 each month. He found ProVision’s installation and the equipment to perform exactly as expected. The Tesla app that watches the Powerwalls logged HELCO being down ten times for a total of three hours — outages he never even noticed because the system kept the house powered.

2. Brent Larkin
Google | Nov 22, 2025 |

Brent declared ProVision Solar "No Ka Oi" after a home solar and Powerwall installation that ran smoothly from the first contact through project completion. He found a friendly, professional crew who guided him through each stage with clear explanations and promptly answered every question. The whole process moved along without surprises, and the team kept communication and scheduling straightforward. A week after the install an outage hit, and he felt pure joy as the system flipped to the Powerwall backup in a split second — a seamless switchover that showed the backup works exactly when needed.

3. Timothy Messer
Google | Nov 19, 2025 |

When Timothy contacted Pro Vision Solar in late June about installing a residential solar system, he found the whole process unusually smooth. He met with Tayshia Oliver for the initial visit, worked through consultations with his project manager, Spencer, and watched the install team move efficiently — every interaction felt professional and coordinated. His biggest pressure point was the looming federal tax incentive deadline; the crew finished and had the system up and running over 50 days ahead of that cutoff. What stuck with him most was the speed and organization that turned a time-sensitive project into a stress-free one.

Long-term Satisfaction

Long-term satisfaction for ProVision Solar holds steady at 5.0 ★. This is better than 85% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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