Urban Design reviews

M has relied on Urban Design for electrical work over several years, and that steady relationship started with them installing a solar system on a very old, complicated house a couple of years ago. They discovered the array has run flawlessly since installation, and Urban Design later returned to add security lights and an EV charging plug—each job completed cleanly despite the challenging wiring and structure. The crew communicated efficiently, showed up when expected, and treated the project with obvious care; Trent and Megan in particular stood out for their hands-on attention. What stayed with them was the combination of long-term reliability and the team’s ability to handle a tricky, older home without surprises—the solar system still performing perfectly years after install.

Kent returned eight years after buying his solar panels when a roof replacement meant Urban had to uninstall and reinstall the array. During the teardown, Kyler uncovered a mistake left by the roofing contractor that would have gone unnoticed if the crew had simply worked around it. Instead of masking the problem, the team added an extra day to their schedule so he could fix the underlying issue—at no additional charge. He felt comfortable with Kyler, Alex, Carl and Joseph on the roof and grateful they saved him a future headache. The detail that stuck with him: the crew took the time to catch and correct another contractor’s error for free, leaving him confident that his new roof and panels will last.

Dave first hired Urban Design Solar to install solar panels on his new home several years ago, and when his family wanted a backyard patio cover more recently, he turned to the same company. The crew returned, and Sean and Ryan walked him through design options and steered him toward a solution that fit their needs. The finished patio cover delivers the long-lasting shade they expected and, in his view, has also increased the home’s value. What stands out is the continuity of the relationship — the same team that handled the solar work came back to add a practical, value-adding outdoor structure.

John needed a warranty repair on the solar system that Urban Solar had put in three years earlier. As soon as the company received the replacement part, a technician showed up the next day and completed the repair despite steady rain. He remembered the original installation as thorough, and found the repair team matched that same quality and responsiveness. He ended up with a fully functioning system and the memorable detail that Urban Solar will turn around a rainy, next‑day fix — a clear sign they stand behind their work.

Sherry G. hired Urban Design Solar in 2015 to install a large commercial solar array on Skyway Tool Center, her building in Chico, California. She had been shouldering hefty PG&E bills — routinely between $800 and $1,600 a month — and after soliciting several bids she picked Urban Design Solar. The crew showed up right away, completed the installation quickly and efficiently, and left a system that worked without mistakes. The effect was dramatic: summer bills that used to hit $1,600 dropped to about $200, with even lower amounts in winter. She figures the project paid for itself in roughly four years. Along the way she found the owner and crew friendly, professional, and hard‑working — and the concrete takeaway is clear: a large commercial system that cut peak-month bills to about $200 and recouped its cost in about four years.

Cindy Haskett hired Sean and his Urban Design Solar crew twice: first to outfit her office in 2018, then to install panels on her primary home in 2019. She called them back because they delivered consistent, solid work both times, handling a commercial project and then a residential installation with the same level of reliability. The fact she used the same team for two different jobs a year apart is the memorable detail — a clear sign she trusted their work enough to come back.

Alicia Moore hired Urban Design to install a solar array and a Generac backup system at her home, and she found the whole process outstanding from the first consultation through installation and the ongoing service. She appreciated that the team combined professionalism with a warm, personable approach and remained honest and straightforward throughout. What set the experience apart was the post‑installation care — the company stayed engaged instead of disappearing once the panels were up, leaving her confident the system will be maintained over time. She thanked Urban Design for their consistent support and left with the reassurance that her solar and Generac setup is in good hands.

Nick discovered his Tesla Powerwall was defective and Urban Design stepped in to replace it. He moved through a seamless process from first contact to finished install — communication stayed prompt and the crew remained professional at every stage. Megan handled the logistics and made scheduling and follow-up effortless, removing the usual stress around a warranty swap. He ended up with a fully functioning Powerwall after a quick, headache-free appointment. What lingered was how Megan’s hands-on coordination turned a potentially drawn-out problem into a single easy fix.

Georgia Darnell turned to the company when a warranty issue arose with the Tesla Powerwall on her home. She encountered warm, capable staff and solid service, but settled on four stars because payment coverage for the warranty work got muddled. She discovered she was their first-ever Powerwall warranty job, which meant she ended up making many of her own calls to Tesla and passing Tesla’s contact details along to the installer. The crew handled the work professionally and left clear information for future reference, but she reserved a star because she had to do much of the coordination herself. She expects that as the company gains more experience with Powerwall claims, her rating will rise — the detail that will stick with prospective buyers is that early Powerwall warranty cases may require the homeowner to bridge communication between Tesla and the installer.