American Solar Partners reviews

Sameh Fakhouri hired American Solar Partners to install a rooftop solar system in November 2015. He watched them steer the often-confusing NYCERDA application and tax rebate paperwork, turning a potential hassle into a handled task. They designed the array to fit his location and completed the installation, and the system has run without issues ever since. What stood out most was their help with the incentives and the site-specific design — those two steps made the whole project straightforward and dependable for him.

kwofcc had a 19-panel solar array installed on a Massachusetts home in 2017; for the first few years the system behaved as expected and quarterly SREC checks arrived under the agreement with Lee S. In 2024 the inverter failed, and they spent six months pressing ASP to send a technician. Even though the inverter was under warranty, the unit wasn’t replaced until after that prolonged delay. More than a year later they remain unpaid for SREC payment(s). Repeated calls, emails and texts to Lee S. produced nothing but promises — including being told a check would be mailed on Nov. 7 — yet two weeks passed with no payment and no replies. Frustrated, they plan to open a BBB complaint and are unsure whether ASP is still in business. The lasting detail: a functioning system marred by a long warranty wait and unresolved SREC payments that forced escalation outside the company.

Catman Doo bought a solar system from American Solar Partners a few years ago and, when he tried to update it later, the company promised to step in and help right away. He ended up waiting more than a year and a half, calling about once a month while Lee, Arron and Richardo repeatedly reassured him but never followed through. A separate problem with his monitoring system dragged on—it took nine months before anyone came by to fix it. He felt lied to and strung along, still dealing with unresolved issues even though the company knows how to reach him. After 18 months of monthly calls and a nine-month repair delay, the clearest takeaway is that his promises from the team never materialized and the system remains problematic.

Calvin enjoyed a smooth solar installation on his home five years ago, but the story took a turn during a difficult stretch for the company. He ended up one of the customers who fell through the cracks when service and follow-up slipped. Rather than leave the issue unresolved, the company later stepped in, accepted responsibility, and corrected the problem. He walked away with his system restored and his losses addressed — and the detail that stood out was that the firm fixed things on its own initiative.

After extensive research and discussion, Richard chose American Solar to put rooftop panels on his Sag Harbor, NY home about 18 months ago. He found the installation crew unfailingly efficient, and the company stayed engaged afterward — they even contacted him when the local grid stopped transmitting signals during outages, alerting him to problems he wouldn’t have known about. He and his wife Laurie have watched their electric bills drop to an average of about $12, even with the air conditioning running all summer, and each year the utility credits them for any surplus electricity the system produces. The combination of proactive monitoring during outages and consistently tiny summer bills is the detail that convinced him they made the right choice for solar.

Chris F signed on for a residential solar project after smooth, friendly conversations and promises that sounded too good to pass up. He found the team courteous over the phone, but that politeness didn't translate into support once money changed hands — the company collected payment and then stopped providing meaningful help. For nearly two years he has been trying to resolve a problem that remains open, repeatedly running into silence or deflection from the person he identified as the head guy, named ***. The one detail that will stick with him is the contrast between the upbeat sales pitch and almost two years of unresolved issues and broken follow-through.

Nicholas Landolfi had solar panels and one month noticed his electric bill still showed a charge. He called Oscar, ASP’s technician, who went above and beyond to track down and correct the billing issue. The hands-on response left him relieved and impressed with the company's service. What stayed with him most was Oscar’s persistence and willingness to fix the problem personally — the kind of follow-through a buyer wants after investing in a system.

Fran Silverman hired American Solar Partners to install a solar system on her home and ended up with a terrific installation. She watched the crew complete the work, while the company took care of all the permits and paperwork and stood behind the system afterward. The detail that defined the experience was their willingness to shoulder the administrative burden and remain accountable for the installation — the kind of follow-through that makes the whole project feel handled, start to finish.

James Risley took out a huge loan to install a home solar system and ended up with repeated equipment failures and months of downtime. The inverter failed twice within three years, and after the second breakdown last spring the installer still hadn’t repaired it by September. He found communication effectively non-existent—the company went silent on his calls—and there was no sense of urgency to restore service over the peak summer months. Having paid for a sizable system, he watched the best production season slip away with no ETA for repair, and calls the whole experience the worst he’s ever had with a contractor.