88
Trust
Score
WattBot

Ross Solar reviews

NATIONAL
Ross Solar
24 Reviews • 2 Locations 3,192 Data Points Processed

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The Verdict

Con Edison Solutions delivers a safe, serviceable solar installation, but you won't get the white-glove follow-up you might expect from a premium installer. We analyzed dozens of reviews and found consistent praise for project execution: 19 reviewers highlighted workmanship quality, and one homeowner with a 60-panel system reported zero interruptions over two years while generating 15-18% more power than projected. The installation crews earn high marks for professionalism and technical skill, with one customer singling out an electrician for explaining complex wiring in plain terms while mentoring a junior tech. Where the company stumbles is post-installation support. One frustrated customer described filled voicemail boxes and ignored warranty requests when their third-year inverter died, a jarring contrast to the attentive service during the sales phase. If you want proof your system will be installed correctly and perform as promised, the data supports that confidence. If you need ironclad certainty someone will answer the phone three years later when something breaks, keep shopping.

If you're willing to handle your own warranty claims through the equipment manufacturer and can live with potentially unresponsive support down the road, the installation quality here justifies the risk. If post-sale accessibility is non-negotiable, look for an installer with a dedicated service line and documented follow-up track record.

3 Stories That Stood Out

1. david10506
EnergySage | Apr 11, 2016 |

David chose Ross Solar Group in 2014 to install a large residential array—more than 60 SunPower panels—after weighing alternatives like Solar City and Sungevity. He picked that combination because the SunPower modules gave the best output-to-cost match for the project and Ross Solar took a consultative, hands-on approach to assessing needs and designing the system. From design through commissioning, Ross Solar managed the job end-to-end: they stayed on schedule, kept communication clear, and completed the installation with minimal disruption to daily life. The system ran uninterrupted for the two years after installation and delivered roughly 15–18% more energy than projected. Electricity bills dropped dramatically—on the order of 80% or more. He has recommended Ross Solar and SunPower to several people and continues to do so. The detail that stands out is the unexpected energy surplus—15–18% above projections—which turned a big rooftop investment into noticeably larger savings.

2. denis_kopylov
EnergySage | Oct 17, 2022 |

Denis had his inverter fail in its third year and needed a warranty replacement. He tried to reach ConEd Solutions for help and ran into a wall: every phone number routed to voicemails that are full and won’t accept new messages, the online service request he filled out a few days ago produced no response, and the person he worked with during installation no longer works there and the email address is unreachable. He found the crew easy to contact when they were installing and collecting payment, but once the warranty issue appeared the company vanished. Frustrated, he plans to file every complaint available. The detail that stuck with him — the company’s readiness to take money during installation but total unavailability for warranty repairs — is the clearest warning for anyone buying a system.

3. achtech
EnergySage | Aug 19, 2015 |

achtech had Ross Solar Group’s installation crew at their house over the weekend of June 16–17 and came away impressed by how smoothly the job ran. They found the whole team professional, pleasant and polite, and unusually tidy as the work progressed. Avi’s ongoing communication throughout the day stood out as helpful. The most memorable part of the visit was Sean French, the electrician assigned to the job, who worked with a helper named Cooper; achtech watched Sean patiently explain tasks, demonstrate procedures, and guide Cooper through hands-on work, effectively training on the job. At about 26 years old, Sean combined deep technical knowledge with an ability to explain what he was doing in plain terms—achtech described his approach as almost artistic, careful craftsmanship that showed pride and genuine enjoyment in the work. What stuck with them most was Sean’s blend of skill and teaching: tidy, confident installation paired with clear, patient explanations that made the process easy to follow.

Platforms Monitored

EnergySage
24 Reviews · 2 Locations
4.6/5
SolarReviews
Tracking
N/A
Yelp
Tracking
N/A
BBB
Tracking
N/A
Google
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
4.4/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
5.0/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
N/A
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 88

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 11 years

Operating longer than most installers in the market.

BBB Rating

Not BBB rated.

Review Patterns

What You Can Expect

01

1. jjtooley
EnergySage | Sep 22, 2017 |

jjtooley arranged a home solar installation that completed in August 2016 and asked Ross Solar to postpone the job until a new roof could be installed and paid for. Because of that delay he ended up with free upgraded panels. Peter Dion guided the process, walking them through the sales and installation steps and answering many questions so they could understand the investment. The install hit a snag when the town inspector found a grounding issue, but the company corrected it quickly. Since activation the system has outperformed the production numbers quoted, and they keep an eye on output through the installer’s online portal. The standout: the unexpected roof delay produced a real upside — upgraded panels plus higher-than-expected energy output, giving tangible value to the project.

2. jebarilla
EnergySage | Mar 25, 2017 |

Jebarilla turned to solar expert Peter Dion and the Ross Solar crew and walked through an installation that felt effortless from the first consultation to the finished panels. The team’s attention and workmanship made the process smooth, and the customer service stayed consistent throughout. Their system has been running for a year with no problems, which prompted them to recommend Ross Solar to family and friends. The clearest takeaway: a year of trouble-free performance backed by attentive support.

3. david10506
EnergySage | Apr 11, 2016 |

David chose Ross Solar Group in 2014 to install a large residential array—more than 60 SunPower panels—after weighing alternatives like Solar City and Sungevity. He picked that combination because the SunPower modules gave the best output-to-cost match for the project and Ross Solar took a consultative, hands-on approach to assessing needs and designing the system. From design through commissioning, Ross Solar managed the job end-to-end: they stayed on schedule, kept communication clear, and completed the installation with minimal disruption to daily life. The system ran uninterrupted for the two years after installation and delivered roughly 15–18% more energy than projected. Electricity bills dropped dramatically—on the order of 80% or more. He has recommended Ross Solar and SunPower to several people and continues to do so. The detail that stands out is the unexpected energy surplus—15–18% above projections—which turned a big rooftop investment into noticeably larger savings.

02

1. bjfcarchedi
EnergySage | Dec 27, 2015 |

bjfcarchedi embarked on an eighteen-month solar project to outfit their home. Throughout planning, engineering, permitting, installation and inspections, Ross guided the process, communicated clearly at every step and handled the details smoothly. The system has worked well since completion, and what stood out most was the steady, step-by-step communication during a long, multi-stage project.

2. kkalamarides
EnergySage | Mar 10, 2017 |

Recommended by Wilton town environmental groups, including Go Green, Kkalamarides chose Ross Solar to add panels to their circa-1870 house because the endorsement suggested the company knew how to navigate US and Connecticut tax credits and rebates. Jim Paradis stepped in as the salesperson and carefully mapped out how many panels were needed and exactly how much energy the system should generate, answering dozens of questions in clear, helpful ways. Glenn Simons ran the project on-site and led an installation that handled a lot of quirks tied to an older home without disrupting the household. The crew even dug a difficult trench for the power line from the garage to the house through lots of huge rocks, and Ross Solar took care of all permits. The system went live on November 3, and even amid short, cloudy winter days the family already sees a noticeable drop in monthly utility bills. They expect the installation to pay for itself in about ten years, and what matters to them most is that the panels are both cutting costs and helping the planet.

3. scott
EnergySage | Dec 14, 2016 |

Scott scheduled a rooftop solar installation on one of the hottest days of the year. He watched the crew power through blistering conditions on the roof and complete the job with steady professionalism. The detail that stands out is their ability to maintain quality work despite the extreme heat — a useful signal about how they handle challenging installations.

03

1. stephen.ashley
EnergySage | Dec 6, 2016 |

Stephen started the project wanting straightforward answers, and Ross Solar delivered—walking him through the installation process and laying out the costs in clear terms. They collaborated on the system design until he felt comfortable with the layout and components, and coordination stayed smooth throughout; the few hold-ups came from his own schedule rather than the crew. The installation finished cleanly, the system is up and running, and he’s very happy with how hands-on and communicative the team was.

2. bcelli
EnergySage | Aug 14, 2016 |

bcelli hired Ross Solar to put panels on their home and came away impressed by a tidy, professional installation. They found the whole crew easy to work with from the initial stages through completion, and the team stayed responsive and helpful when follow-up questions popped up. The system has been operating well, and what stood out most was the neat workmanship combined with prompt post-install support.

3. bartonfrankel
EnergySage | Mar 30, 2016 |

Nine months after his rooftop system went live, Barton discovered he hasn’t paid Eversource a single cent. He loves how the array performs and experienced an on-time installation from Ross Solar Group. Their crew worked neatly and professionally, cleaned up every area they touched, and left the property tidy. After that smooth process and the uninterrupted savings, he now favors Ross Solar over any competitor — the fact that he hasn’t paid a utility bill in nine months is what stuck with him.

Long-term Satisfaction

Long-term satisfaction for Ross Solar drops to 4.1 ★ compared to early reviews. This decline is worse than 61% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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