FreeVolt USA reviews

C. S. bought a solar system from FreeVolt in April 2020. They liked the sales experience and the equipment — the Enphase setup worked properly at first — but the relationship soured when service became unreliable. After an Enphase failure in October 2021, a scheduled service visit never showed up; C. S. later learned the technician chose not to keep the appointment. A follow-up visit on December 13, 2021 produced a diagnosis: a part had failed, it was covered by warranty, and a replacement would be ordered. Despite calling four more times and being told “we’ll look into it,” C. S. got no callbacks. When they contacted Enphase in March 2022, Enphase confirmed a replacement had been delivered to FreeVolt on December 14, 2021 — meaning FreeVolt had the part for roughly three months without completing the repair. The standout takeaway: solid hardware and a strong sales pitch, but prolonged delays and poor follow-through on warranty service left C. S. still waiting months later.

Molly M. installed a residential solar system and, after a year of use, discovered it met her needs completely. She received a tax credit, eliminated her electric bills, and even ended up with a $629 refund from Edison. The system has performed reliably, and the installation team keeps up regular care — calling every few months to confirm everything is working. What stood out most was the combination of the clear financial benefit and the team’s ongoing check-ins.

Brian W. ended up with a residential solar array from Freevolt that included a SolarEdge inverter limited to 7,600 watts of real‑time export. After 18 months of monitoring, he discovered the panels routinely produce about 8,600 watts or more on peak sun days, but the inverter caps the export at 7,600 W so roughly 1,000 W of potential generation never reaches Edison — translating into real lost utility credits. He tried to reach Freevolt for a fix and couldn't get through; the company voicemail still answered, giving the appearance of business, which left him feeling they “took the money and ran.” The standout detail for future buyers: a mismatched inverter limit created a persistent >1,000 W shortfall on peak days that cost him actual dollars, and he found no responsive installer to resolve it.

Kara R. has had a residential solar array from FreeVolt since 2017, and after a professional cleaning in July she discovered two of the panels were cracked. Since then she phoned, emailed, and even tracked down a top executive’s cell number, but received no response. She found the original 2017 installation—done under different management—went well, yet when repair help became necessary the company disappeared. Customer service felt atrocious to her, and she ended up posting this public complaint hoping it will finally prompt a returned call or email. She also accused FreeVolt of hiding behind positive reviews and called the company corrupt. The detail future buyers should weigh: even after locating an executive’s personal mobile number, she couldn’t get anyone to answer when panels actually needed attention.

Kara R. has had FreeVolt panels on her ranch-style home since 2017. This July, after a routine cleaning she discovered two panels were cracked and began trying to get help — calling, emailing, and even tracking down a top executive’s personal cell number — but heard nothing back. She found the original installation excellent, yet the company vanished once service was needed, leaving her stuck with damaged panels and no response. Frustrated enough to publish a negative review in the hope of finally getting a return call, she emphasizes one clear takeaway: the installation may be solid, but post-installation customer support has been non-existent.

Brandon T. had a solar system installed in 2021 and has been trying to contact the company for follow‑up information. He reached out repeatedly by phone and email but found no one answering calls or replying to messages. He left a one‑star review after being unable to get any response to his post‑installation questions.

Rich L. chose FreeVolt to put a solar system with battery backup on his home, and after more than a year of operation he ended up with a striking result: his first annual SCE true‑up for the 12‑month period was just $19.46. He worked directly with Mohamed and the rest of the FreeVolt crew, and when a couple of small glitches popped up early on they jumped in, fixed things quickly and efficiently, and the system has run smoothly ever since. The detail that stuck with him — that tiny $19.46 true‑up — became the concrete measure of both the system’s performance and the team’s follow‑through.

Greg F. hired the company to install a home solar system in 2020, and the installation itself proved difficult from the outset. Years later he discovered the company shut its California operations without warning, leaving customers with no follow-up and no warranty support. When he tried to retrieve information about his installation so another contractor could step in, there was no way to access the records or reach anyone. He also noticed the company appears to be trying the same approach in Florida, which raised additional alarm. The clearest takeaway: he ended up without warranty coverage or accessible installation documentation and urges prospective buyers to secure and keep copies of all system records before signing on.

Bob H. had a residential solar system put in, and about a year later the array quit working when the inverter failed. He tried repeatedly to contact FreeVolt for service and got no response, and now assumes the company has gone out of business. That left his one‑year service report pointless and the system without the promised support — a failed inverter at roughly the one‑year mark paired with an unreachable installer.