Haleakala Solar & Roofing reviews

Anne C. had this company install a solar system on her home five years ago and came away impressed by the quality of the work. When she reached out again recently they answered quickly and offered a competitive price, but they couldn't schedule the job before a planned trip, so she hired another installer to meet the timing. She still values the earlier installation and intends to call them next time — the takeaway is solid, long-lasting workmanship paired with responsive communication, though they may struggle with very short-notice scheduling.

Kathy began a residential solar project in August 2019 and, more than a year later, ended up with panels physically installed on her roof but no active system. She discovered the company had become unreachable — the phone number is out of order and everyone she used to contact has left the firm — so nobody has come back to finish the hookup. She can't get in touch with anyone and is left with inert panels on her roof, uncertain what to do next.

Hiroyuki contacted Haleakala Solar when the solar panel for his water heater started leaking on a home where the system had been installed nine years earlier. A company representative showed up, looked around the yard, and then drove off without speaking to him; Hiroyuki ran outside to catch the rep, who only replied that the office would call and then left. When no call came for nearly four weeks, he pulled his old receipt and discovered a 10-year warranty — a detail nobody had mentioned to him. He called the office and found his file missing from their system; after showing proof of the original installation, he was told a replacement panel would take three weeks to arrive. More than three weeks passed with no follow-up, so he called again and was told the technician was “out” and would call back — it was 6 PM and still no return call. He ended up with a leaking panel still under warranty and repeated promises of callbacks and shipment dates that never materialized. The most striking takeaway for him: clear proof on his receipt that the repair should be covered, but no reliable communication or timely action from the company to honor that warranty.

Four years ago Carol R. engaged the company to install a solar hot water system at her home. The installation performed well for years, but recently the system’s auto circulator pump failed and needed repair. She rang the company’s service number twice and received no response for two and a half weeks. After a reliable start, the experience ended with an unanswered service request — two calls and 2½ weeks of silence — which is the detail that lingers for prospective buyers.

John F. bought a rooftop solar system for more than $30,000 about ten years ago and remembers how responsive the company was in those early days. He now finds the exact opposite: customer service has become effectively unreachable. When a hurricane threatened, the company emailed instructions to shut the system down to protect it, which he followed, but when he tried to restart the array afterward roughly half the panels wouldn’t come back online. He placed repeated service calls and tried to speak with someone, only to run into unanswered phones, blocked access to a live person, and no scheduled repair visits. What began as prompt support a decade ago ended with a partially disabled system and no action from the installer, and he now warns everyone he knows to avoid doing business with them.

Bram D. had Haleakala install both his photovoltaic array and his solar hot water system. When the PV inverters began acting up, he discovered their mainland parent had gone into bankruptcy and Haleakala became impossible to reach. He called, left multiple messages, and got no answer—so he hired another local solar company that stepped in and fixed the problem, going beyond what he expected. Now he sees Haleakala advertising a long presence on Maui and finds that claim hard to swallow after being left with unanswered voicemails while critical equipment needed service; he says he will never use them again.

J. D. needed a replacement for a 20-year-old solar hot water tank and roof panels and hired Haleakala Solar in April 2022. They hesitated at first — initial contact moved slowly — but once Rudy stepped in everything snapped into place: he visited twice, walked them through the process, and set clear expectations. What began as concern about losing personal service to a big company quickly vanished; the team proved immediately responsive and polished. A large, organized crew showed up and finished the job on schedule, and from the site visit through installation and inspection each step met their expectations. When they asked for tweaks or when small problems surfaced, the crew made adjustments until it was right. They had interviewed several other firms — some more expensive and offering less, and one that turned out not to be licensed — which made the choice feel even more certain. The detail that stuck with them was the hands-on attention from Rudy combined with the company’s ability to mobilize a full crew and fix issues promptly, even after installation.

Trevor W. already had the company install his solar system, then called them back for service and ended up with a surprise $617 bill. The invoice listed 25 minutes billed at $240 and a solar charge controller for $360, yet the total came to $617 — a discrepancy that stood out. He experienced follow-up service he found awful and deceptive and left feeling misled. He urged others to shop around, saying he wished he could give zero stars; the thing that stuck with him was the steep, unexpected charge—$240 for 25 minutes plus a $360 controller—that turned the whole interaction into a bad experience.

Kim C. rarely writes reviews, but when a solar panel on her roof started leaking she found herself calling Haleakala Solar repeatedly over three weeks. She phoned on Oct. 2, then again on Oct. 15, 17 and 18, leaving messages that were always routed to the service manager. Front‑desk staff answered but the manager never returned her calls. On her fifth call, Oct. 23, she finally reached him; he sounded indifferent yet agreed to come that same day — a relief, but only after five calls and 21 days of chasing. She grew more frustrated because every time she told staff that the manager hadn’t called back, they simply transferred her to him anyway. The experience felt like poor, avoidable breakdowns in basic communication. The next day, Oct. 24, the tone shifted: Haleakala Solar contacted her to apologize, explained they’re revamping their office to improve customer service, and acknowledged that better communication and consideration matter. That follow‑up — the company calling her after the public complaint and outlining steps to fix office processes — is the detail that lingered for her, even amid the earlier frustration.