Momentum Solar reviews

Maria S hired the company to install a residential solar panel system in 2018 and paid more than $36,000. After installation the firm effectively vanished — she has been trying to reach them ever since and gets no response. The system never delivered the promised performance or the post‑installation support she expected. She ended up out over $36,000 with no resolution and urges others to choose a different installer.

Andrew U. loved Momentum at first: in Metuchen, NJ he signed in November 2019 for a 21-panel, 6.6 kW Hanwha Q‑cell system that went live in February 2020 and delivered nearly perfect production under PSEG net metering. When he started a top‑floor remodel in 2024 that required tearing off and rebuilding the roof, he reached out in March with the architect’s drawings and asked Momentum to pre‑plan the new array and to quote additional panels for future electric HVAC. He signed a removal/reinstall contract on April 8, 2024 and watched helpful, professional techs take the panels down on April 17 — but Momentum charged him $4,634 for the reinstall despite a 2019 verbal promise of a one‑time free reinstallation and despite the fact he already owned and had paid off the panels. From that point the project stalled: his emails, drawings and follow‑ups went into what he describes as a black hole in Momentum’s system, and repeated requests for Momentum to coordinate with his contractor or architect drew no meaningful engagement. He chased the company through July 2024 and beyond; a roof measurement by a courteous tech on November 22, 2024 briefly revived his confidence, but the information, a

Shonda V. had a residential solar array installed in early 2024 and expected the system to build summer credits she could bank toward winter bills. Instead, from June through August 2025—the critical months for energy banking—her panels produced virtually no energy, including a full month of July with 0 kWh. She ended up buying all her electricity from Eversource at full grid rates, creating significant, unexpected costs. When she reported the failure, Momentum Solar denied responsibility and refused any compensation for the lost summer production they had touted at sale; their response was slow and they declined to make things right. This was the second major problem she’s experienced since installation, and she discovered that promised monitoring and reliability weren’t backed by effective service. The clearest takeaway for buyers: demand a written production guarantee and a defined compensation process up front—otherwise a summer of 0 kWh can turn into a hefty utility bill you must absorb.

Sushine B. paid about $14,000 for a combined roof-and-solar job and loved how smoothly the installation went at first. She discovered that the system’s output has fallen off dramatically — where she used to receive $18–$25 credits from Con Edison each month, she now got a $400 bill and is seeing recurring $75–$80 monthly charges — yet the company’s monitoring insisted everything was fine. She had a couple of earlier hiccups; the crew came back in 2023 to inspect a ceiling issue, which looked promising, but since December 2024 she has tried repeatedly to get a technician back on the roof to check the panels and hasn’t gotten meaningful help. This week a service person showed up but refused to climb onto the roof, saying there was no reason to do so, leaving her with no explanation for the sudden change in production or charges. Frustrated, she filed a complaint with the BBB and plans to contact the attorney general, calling the company’s customer service unresponsive and the overall experience a hard lesson: a large up‑front payment and a great initial install don’t guarantee someone will come back to diagnose a drop in performance when bills start climbing.

Stephen had a 28-panel system installed on his Cherry Hill East home (08003) in 2021 and quickly discovered the setup provided no benefit to him. He kept paying his regular electric bills while also making payments to IGS Solar, yet his utility statements never showed any credits. On the day the crew installed the array, he found the installers smoking in his backyard and asked for the work to be done another day, but the job went ahead. He captured photos of the install and the aftermath. Heavy 32-foot orange fiberglass ladders were rested on his gutters, leaving every gutter run front and back dented, scraped, and otherwise damaged—he estimates about $5,500 in harm that the company never repaired. Small pieces of PVC, tape, screws and tools clogged the gutters for months without his knowledge, forcing him to climb onto all four roofs to clear the debris himself. He discovered the panels remained company-owned, Momentum collected its commission, and IGS continued to profit while he and his wife received no net reduction in their electric costs for more than four years. That situation has moved into litigation, and the lasting image for him is a large array that benefits the seller

Nellya32 got a fast installation, but after the crew left things unraveled. The new system initially failed to record energy correctly, and it took almost a month to get the panels adjusted so production registered properly. More than a year after installation the permit still sits open, which has left her unable to claim a property tax credit or move forward with selling the house. A neighbor faced the same lingering-permit problem. She spent six months calling and talking to company agents and got nowhere — the paperwork remains undone. The striking takeaway: a quick install turned into an ongoing permit nightmare that blocks both a tax benefit and a home sale.

Ashraf M. put a Sollar solar system on his home a year ago and has watched it run reliably while trimming his energy costs. He experienced smooth service from installation onward and steady generation through twelve months, which translated into noticeable savings. The savings and dependable performance stood out so clearly that he now steers other homeowners toward the same setup. The detail that sticks: after a full year of reliable output and lower bills, he actively refers every homeowner he knows to the Sollar system.

Cynthia W hired Momentum to replace her roof and install solar panels in May 2019 and expected a 20-year roof warranty. When a storm in May 2025 damaged the roof, she discovered Momentum now said the warranty only applied for five years and that only their crew could remove and reinstall the panels without voiding the solar warranty. Momentum offered to have their roofers handle the replacement, and warned they would charge if anyone else removed the panels. She ended up on a waitlist for Momentum to remove the panels and ran into persistent communication problems while trying to move the repair forward. The striking detail that stuck with her was the warranty reversal plus the company-only removal requirement, which left her waiting on Momentum before any roof work could begin.

Leslie F. had Momentum Solar panels on her home for a year before all of the panels stopped producing on May 4. She made at least six calls to customer service, each time being told the company would email the service department to schedule a repair — but the service team never reached out. Customer service declined to provide direct contact information for the service department and kept repeating that same email promise. Meanwhile she remains responsible for paying for the solar system and has had to cover her full utility bill while the array sits idle. When she called the original salesperson, he suggested there might not be technicians in her area and immediately routed her back to outsourced customer service. After repeated attempts with no repair scheduled, she moved to involve the Texas Attorney General and local news. The most striking detail is that, after the panels stopped working on May 4, the company’s response boiled down to repeated promises to “send an email” and no actual follow‑up, leaving her with a nonworking system and full electric charges.