Sparrow Solar reviews

Wil signed a contract with Sparrow Electric in November 2021 for a large 69-panel system; when the company discovered his roof couldn't hold that many panels, they suggested mounting the array on his barn instead. After a few site visits in March 2022, installation finally began in May, including a 200+-yard trench from the house to the barn that left the yard torn up—trenches only partly refilled, dirt and grass mounds piled along the line, and tree roots and debris dragged to the side. The system never produced properly at first because of a bad connection to the Wi‑Fi, so the panels didn’t work reliably until late August, even though he started loan payments in May and kept paying electricity bills for roughly three months while the system was offline. He reached out to a senior contact at the company, who told him to hire a landscaper and promised reimbursement; Wil followed that instruction, supplied progressively more itemized invoices down to the last detail, and then got bounced by a reply that the company email was no longer valid. Between the unpaid landscaping work, the three months of utility costs, and the hassle of chasing paperwork, he ended up out over $11,000 and—b

JennyyGabe had solar panels installed in early May and hoped the system would be up and running quickly, but it never left limbo. The installer blamed Orem City for the holdup and kept insisting the final steps would be simple, while she spent hours researching the setup, tracing error codes and explaining that what they thought she was seeing wasn’t matching her equipment. After she identified a few different error codes, the company finally agreed to send a technician the week of October 7, 2022 — then disappeared. She waited a week for the promised visit, called on Monday, October 17th and could no longer get anyone to return a call or email; a Google listing showed the business as "closed permanently." The lasting image: panels sitting on the roof months after installation, a system that never started, and no way to reach the contractor.

Peggy H. chose Sparrow to put solar panels on her home and deliberately selected the finance option with the lower interest rate — the one that would have saved her almost $4,000 over the life of the loan. She asked her sales rep to use that lender, but Sparrow elected to fund the project through the other lender instead. The two rates were 1.49% versus 1.98% (a 0.49-point gap), and her rep told her he couldn’t change the decision. She asked to speak with the finance manager and later called the operations manager, but neither manager returned her calls. Despite the paperwork and communication frustrations, the installation crews themselves did a great job. The detail that sticks: solid on-the-roof work, but a company-level lender decision cost her nearly $4,000 and left her with unanswered escalation requests.

Reeda W. hired the company for a residential rooftop solar job and found their crew consistently professional. They completed the basic installation this week and will return next week to mount the panels. She’s been impressed enough to tell others they’d be worth considering, but the detail that stuck with her was the clear, punctual two-step schedule — prep this week, panels the next.

William M. signed a contract in early August for a solar system on a new custom home that was being framed. As framing neared completion in September, he reached out to confirm prewiring before the roof went on and expected the site inspection the salesman had promised. Instead, repeated calls went unanswered until one of the owners finally phoned and pledged to take care of it. The next afternoon that owner called back, "backing out," claiming the roof was wood shake or tile (it wasn’t — a CertainTeed asphalt shingle roof was scheduled) and then adding that the company doesn’t install on new construction. When William pushed back, the owner shifted again, saying the salesman had erred and they couldn’t install the Enphase microinverters or the specific panels in the contract. No one from the company ever completed a site visit, and the owner later pointed to the contract’s fine print as justification for canceling a signed agreement. A former city councilmember who helped bring solar to his California community, William and his wife were left stunned by what they describe as a pattern of excuses rather than follow-through. Takeaway for buyers: insist on a completed site inspection

Bryan W. has spent a week trying to get someone to address failed panels on a solar system that was installed less than a year ago. He repeatedly called and emailed, and each time the company assured him someone would call back — but nobody did. With a sub‑year‑old system still malfunctioning and no meaningful follow‑up, he is preparing to press the issue in court, a step he calls regrettable given how quickly the panels failed.

Sharonna jumped at the sales pitch to add rooftop solar to her home, imagining lower bills and a straightforward switch to clean energy. After the crew put the panels on, she discovered they weren’t actually working, and it took more than two months to get the system functioning properly. She ended up calling the company repeatedly as responses lagged, and found herself acting as the intermediary with the city to confirm permits and permission to operate—work she expected the installer to handle. Company follow-through stayed weak; contact dwindled to a VP who assured her the first two months’ bills would be covered because she had been told no payments were due until the panels were operational. The delays and lack of responsiveness left her so frustrated she nearly asked for the panels to be removed. What stuck with her most was the unease of being tied into a multi-year contract with a provider that proved hard to reach and reluctant to make good on promises.

Mavon W. watched a crew mount solar panels on their ranch-style home in a matter of days, but that quick start soon unraveled into months of inaction. After the rooftop work, the installer stalled on the rest of the job and phone calls went unanswered despite repeated attempts to get progress. The installer even promised to make amends by covering the homeowner’s electric bills during the delay, yet never paid and now refuses to do so. On top of the missed payments, several panels are showing issues and the installer has become unresponsive; electric bills remain about the same—if not higher—than the previous year. They plan to file a formal complaint, and their hard-won takeaway is practical: don’t pay the balance in full until the system is fully completed and actually producing savings.

Kent P. ended up with his panels physically installed on his ranch-style home within days, then watched Sparrow Electric go silent for three months. He called repeatedly and got no callbacks, finally filling out the website contact form and threatening to cancel before anyone responded. After that push, Michael contacted him but brushed him off with an explanation that they couldn’t reach the city — despite the panels having sat on the roof for three months. He has had to hound the company at every step, received virtually no guidance or paperwork since the initial sales meeting, and still doesn’t know how to access his net metering. He’s reluctant to call again because he expects another long delay. The lasting image: panels installed quickly but the follow-through — approvals, communication, and access to net metering — never showed up.