69
Trust
Score
WattBot

Sunergy reviews

NATIONAL
Sunergy
299 Reviews • 5 Locations 39,767 Data Points Processed

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The Verdict

Sunergy has serious problems that make them impossible to recommend. We found 37 reviews describing the company as unresponsive after installation, with customers reporting double billing, unpaid refunds, roof damage, and hiring lawyers. One homeowner installed panels in October 2022 and says the company now refuses to speak to them after misplacing panels under trees and underdelivering on promised savings. Another paid for a battery backup in 2019, waited two years for installation, then watched it fail eight times while Sunergy ignored repair calls for months. Reviews show a sharp divide: the company can handle routine installations (70 reviews praise smooth timelines and professional crews), but when something goes wrong or you need support, they ghost you. We noticed 20 reviews describing long delays, failed inspections, and nonfunctional systems while customers continue paying loans. One family signed in September 2021 for solar and a generator, started paying in February 2022, and by December still had no working generator despite three hurricanes. Sunergy's pattern is clear: strong upfront sales, competent install teams when nothing breaks, then radio silence the moment you need help.

If you want solar panels and pray nothing ever needs fixing, Sunergy might deliver. But if you value responsive support or accurate project promises, look elsewhere. Too many customers describe paying for nonfunctional systems while the company stops returning calls.

3 Stories That Stood Out

1. Christina Trentham
Google | Jan 12, 2024 |

Christina went ahead with a rooftop solar install in October 2022 on a home surrounded by large oak trees, recovering from surgery while her husband signed the contract after being reassured that the salesperson’s promises were written into it. She soon discovered the salesperson had exaggerated or lied about many things, then left the company, and those assurances never made it into the written agreement. She tried to add panels before signing but was blocked; she was told later additions could be rolled into financing, only to learn that wasn’t true. Despite repeated warnings about shade from her trees and neighbors’ trees, the crew mounted most of the array on the shadiest, least sun-facing parts of the roof right after her surgery. She was told relocation was possible but would cost roughly $10,000, and the installers refused to fix the placement on the spot. Within months several panels underperformed. Technicians told her—verbally—that those panels needed servicing, replacing, or moving, but nothing ever appeared in writing and the company never followed through. When she sought to buy additional panels separately to make up the shortfall, it took about six months for a “

2. Jonathan Quinones
Google | Sep 13, 2022 |

Jonathan Quinones purchased a $38,160 solar package in June 2019: 28 panels and a portable battery backup meant to keep three rooms powered during outages. The panels went up in August 2019, but the promised battery never arrived — he was told it was backordered and would be installed later. After pushing Sunergy for two years, the company finally installed an LG battery backup (not the portable unit he expected) in October 2021. From that point the backup failed repeatedly; he counts eight outages where the battery did not supply the house as intended. In June 2022 he woke to a tripped breaker and no backup power. Sunergy didn’t send service technicians until September 22, just before a hurricane, and those two installers proved unable to diagnose or fix the system. With 20 years of HVAC/R troubleshooting experience, he guided them to a defective battery; they spoke to a supervisor by phone, were told a replacement battery would be ordered, and that an installer would return. Since that visit he has called monthly and received repeated assurances, but no follow-up technician and no repair. As of December 27 the backup remains out of service, he continues to pay for the system, and

3. prudy topuzoglu
Google | Dec 9, 2022 |

Prudy signed a contract in September 2021 for a full solar system plus a backup generator for her ranch-style home. After the salesperson handling the sale died of cancer, she found the project wandering without a clear point of contact and the timeline began to slip. The solar array finally arrived in February and billing for both the panels and the generator began then, even though the generator hadn’t been delivered. Customer service repeatedly asked her to be patient, and the company told her the generator permit had been filed in March — only for her to discover at Vero City Hall that the permit wasn’t actually recorded until May. She ended up paying for the generator through ten months of delays. The generator itself finally arrived in October and technicians completed installation over three separate days, but the propane tank and its permit still hadn’t been completed; by that point it had been about 13 months since signing. During that stretch three hurricanes passed through, and although a generator sat on the property it was useless without propane. A promised $1,000 referral bonus for signing up her daughter never materialized — the company attributed that loss to the l

Platforms Monitored

Google
299 Reviews · 5 Locations
4.1/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A
Yelp
Tracking
N/A
BBB
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
3.8/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
3.8/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
3.9/5
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
4.5/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
1.9/5
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
N/A

How We Got To Trust Score 69

No Red Flags

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 6 years

BBB Rating

Not BBB rated.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Sharon Parks
Google | Sep 7, 2024 |

Sharon arranged a residential solar install and watched the crew finish the work on the schedule they promised. She found the installers professional and methodical, taking time to show her the panel schematics and point out the completed electrical boxes so she could see exactly how everything was wired. The clarity of those walk-throughs made the whole process feel transparent and organized rather than rushed. She left with the diagrams in mind and confidence that the installation matched what had been planned.

2. Awsb Worthington
Google | Aug 2, 2024 |

After about ten years of watching solar become more attractive, Awsb Worthington decided to move forward with a system for his Florida home. He isn’t hooked up for net‑metering yet, but he walked through sales, utility, engineering and installation and came away impressed. The sales materials and documentation convinced him to give the project the green light; utility and engineering moved quickly and provided clear guidance through the whole process. Communication stood out — he received daily updates — and the Brevard County permit showed up fast. An install crew arrived within a day or two and three men finished the entire rooftop install in a single, blistering July day, working from sunup to sundown on a hot metal roof and a sweltering attic (he estimates roughly 200°F outside on the roof and 400°F in the attic). Each installer stuck to their role, the workmanship looked top tier, and cleanup was meticulous — not a speck of debris or dust left inside or out. He can’t wait to fire the system up and watch production, and he hopes the panels will bring meaningful savings on his power bills. The detail that will stick with a prospective buyer: daily, hands‑on communication paired—

3. Paul Lewis
Google | Oct 6, 2024 |

Paul Lewis signed with Sunergy in 2022 for a residential solar system that was supposed to cover 100% of his energy bill. Two years on, the panels haven’t even covered half of his electricity costs. He called the company to ask why and was told the system needs time to “build enough reserves” before it meets full consumption. After 24 months without reaching the promised coverage, he’s left with a system that falls well short of the 100% expectation.

02

1. Ronald Fish
Google | Feb 9, 2024 |

Three years ago Ronald began his solar journey with Sunergy, hiring them to install a system that has been shaving his electric bills. This year he needed a new roof, and the same crew took care of everything: they unmounted the panels, completed a professional re-roof that looks great, and reinstalled the array just a few days later. He came away impressed by friendly people, solid equipment, and how quickly the whole job moved from start to finish. The detail that stands out is their ability to coordinate the roof work and panel reinstallation with minimal downtime — the panels were off only for a short period and then back in place and producing.

2. Karen G
Google | Nov 22, 2025 |

Karen G arranged a rooftop solar installation and found the crew’s attitude and workmanship set the tone. She noticed the technicians — Dillan and Chris — were friendly, patient and communicative, and that they installed the panels with obvious care. She called them “very sweet workers,” and what lingers most is their patience and the thoughtful way they handled the installation.

3. Abbie Tippit
Google | Jun 26, 2024 |

Abbie signed up for a rooftop solar system a year ago after being given a clear 4–6 month start-to-finish timeline. She ended up with panels installed in January 2024 that never became functional, yet her household still carried a $345 electric bill this month while she continued making a $200 loan payment for the system. Frustrated, she is preparing to contact an attorney and fears being stuck paying for equipment that doesn’t work. The striking detail: the company completed a physical installation but never delivered a working system, leaving her with both full utility charges and loan obligations.

03

1. Matilde Ruber Ramirez
Google | Jun 20, 2024 |

Matilde began with a belated Father’s Day greeting and a heartfelt thank you: her home’s solar panel system has been repaired and is now working perfectly. She waited for the fix, but the delay proved worthwhile — the technician’s patience and wisdom were what finally uncovered the problem. Matilde thanked him profusely, blessed him and his family, and left a personal touch: if he’s ever in the neighborhood, her home is open to him. The most memorable detail is the combination of technical competence and genuine kindness that turned a frustrating outage into a reassuring, human experience.

2. rod keister
Google | Jun 12, 2024 |

Rod went with a Florida solar installer and found the installation and follow-up service smooth and reliable. He locked in a minimum FPL charge of $25 for the next 25 years, received a system warranty, and expects the system to pay for itself in about 5–7 years. The detail that stood out most was the long-term billing certainty — that $25 minimum from FPL for 25 years.

3. Christina Trentham
Google | Jan 12, 2024 |

Christina went ahead with a rooftop solar install in October 2022 on a home surrounded by large oak trees, recovering from surgery while her husband signed the contract after being reassured that the salesperson’s promises were written into it. She soon discovered the salesperson had exaggerated or lied about many things, then left the company, and those assurances never made it into the written agreement. She tried to add panels before signing but was blocked; she was told later additions could be rolled into financing, only to learn that wasn’t true. Despite repeated warnings about shade from her trees and neighbors’ trees, the crew mounted most of the array on the shadiest, least sun-facing parts of the roof right after her surgery. She was told relocation was possible but would cost roughly $10,000, and the installers refused to fix the placement on the spot. Within months several panels underperformed. Technicians told her—verbally—that those panels needed servicing, replacing, or moving, but nothing ever appeared in writing and the company never followed through. When she sought to buy additional panels separately to make up the shortfall, it took about six months for a “

Long-term Satisfaction

Long-term satisfaction for Sunergy drops to 1.6 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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