Suntria reviews

William had his solar array on a suburban home for about two years when one of his kids smacked a rooftop panel with a baseball. He called Suntria, the person on the phone was courteous, and a crew arrived and repaired the damaged panel in less than a week. He contrasted that with a long, frustrating run with Sunrun, which repeatedly failed to come out to fix panels even when they were under warranty and left him waiting for months. The standout detail for him: a single phone call turned into a site visit and a fixed panel within days, no drawn-out back-and-forth.

Thomas hesitated to write right after his install, but after living with the system for a couple of years he discovered it has performed exactly as expected. Brandon and his install team delivered a tidy installation and even reworked the panel layout so everything fit on the back of the house, which made his wife much happier. He hasn’t had any issues, and when he called with a few questions the company provided quick, helpful answers. The detail that stuck with him: the crew balanced aesthetics and function by relocating the panels out of sight while giving him reliable performance over time.

Jesica G set out to go green and lower her family’s electric bills, but after a year she discovered the opposite: the solar system left her paying more. She had stressed cost savings to the salesperson up front, yet the production estimates he gave turned out to be far too optimistic. Communication from the project manager broke down, the panels arrived about three months later than promised and showed up with no delivery notice. After a few months online she called Suntria to check output; the company then offered a much lower estimate and said the figures were an annual average. Even with her household using less electricity than the previous year, the system never came close to the original sales projections. What lingers most is the combination of the late, unannounced delivery and the production shortfall that turned a promised savings project into a more expensive one for the family.

Don invested $65,000 in a whole-house solar system meant to keep his home powered during outages so he and his spouse—both with health issues who rely on air conditioning—wouldn’t lose critical power. A Suntria salesman named Milton designed a 33-panel array with two backup batteries after a sales visit; Don and his wife, new to solar, trusted that design and signed a contract on August 14, 2020. Installers arrived on November 4, 2020 and did a neat, professional job on the physical installation. The hardware, however, quickly became problematic. The battery backup wouldn’t function at first—blamed on software, then a communications board—and the fix didn’t come until mid‑March 2021, leaving months without reliable backup. Suntria kept pointing to contract kWh numbers and insisted the system met the design, but it still failed to deliver the practical, whole‑house backup Don had been promised. The most striking misstep: Suntria placed five of the panels under a huge, roughly 100‑foot tree on the west side of the house—exactly the location that reduced output—and then presented two choices: remove the tree or pay $750 plus the cost of five additional panels to relocate and boost the

Larry R. arranged a solar installation and discovered that both the panel installer and the electrician worked with clear expertise and professionalism. He had the job completed smoothly, with the crew’s knowledge and polished approach being the most memorable part of the experience.

Sue A. walked into solar ownership expecting big savings after Suntria installed a system on her family’s home in January 2024, but discovered months of poor installation, repeated promises that didn’t materialize, and ballooning bills. She found the array wasn’t put in correctly at first and it took until June for anyone to fix it; routine calls for a manager went unanswered until her husband filed a BBB complaint and the company finally returned their calls. What followed felt like damage control: Suntria issued a $900 credit — only after persistent complaining and the six months the system wasn’t working — but never made the larger issues right. They had been told the system would drop summer electric bills to about $70, yet this year bills climbed to $200-plus before summer even began. Right now they’re paying roughly $310 to the solar loan plus about $350 to the utility in summer months, and the combined outlay has topped $700. Early sales promises included a $15,000 tax benefit this season and a “point-for-point” production match; instead the family is getting just over $11,000, spread out over several years, and was instructed to apply that tax money toward the solar loan. G

Allan J had solar panels installed on his home a couple of years ago and has remained very pleased with the follow-up service. He found the company's support stayed consistent after the installation, so what stands out is satisfaction that carried on well beyond the initial setup.

Tiffany G signed up for a residential solar installation a little over a year ago and expected the system’s monitoring to keep tabs on production. Twice the monitoring went offline. The first time she heard from the monitoring team only three months later; technicians then discovered Suntria had left out the cellular kit during installation, so she had been forced to rely on her personal Wi‑Fi. The second outage has stretched to five months with no outreach from the company — no calls, no emails — even after she repeatedly pressed customer service and tried to reach a manager or supervisor. She wanted the same reimbursement she received the first time, but no one is returning her calls or messages. The most striking detail is the disconnect between a fast sales process and practically no follow‑through: payment collected quickly, but prolonged monitoring outages and silence when she sought help.

Jk O. had a residential solar system installed in June 2022 and switched on a month later. At first roughly three quarters of the panels behaved normally, and when output dipped the installer shrugged that some panels can underperform sometimes. By June 2023 about a third of the array stopped producing entirely. After repeated emails and calls, Suntria sent a subcontractor who discovered a junction box with burnt connectors — he sounded surprised the damage hadn’t taken out the whole system — and told them the system mapping was a mess and needed correction, but he doubted Suntria would take responsibility. Today the system sits roughly half offline; fifteen emails later no one from the company has arranged repairs, yet the homeowner continues to make payments on the installation and still pays the electric bill. The image that sticks is the contractor pointing to the charred connectors while the owner keeps getting billed with no fix in sight.